Did you know that in the past 5 years, 34 participants from 8 countries have taken this course with IATA?
Business leaders in Aviation today are often confronted with an unpredictable and volatile environment. The theories and models that drive efficient market coverage, customer prospecting and retention in the past are becoming less relevant. As a result, IATA has created this course that offers advanced, in-depth knowledge of Frequent Flyer Programs (FFPs), Customer Experience, Loyalty Management strategies, Fraud Management, skills, development tools and latest trends. Over 3 days you will gain the critical capabilities required to succeed in an ever-changing global Aviation business and consumer environment.
Course code: TALM-21-VC
Please verify your hardware, software and network to support your upcoming course with IATA Training.
To arrange in-house training for your company: Complete the in-house training request form or contact the B2B Training Specialist in your region.
We schedule our virtual classroom courses through one of 3 virtual venues, each in a different time zone for your convenience. For more information, please visit our page on virtual classroom timing or contact our Customer Portal.
Please check the exact schedule of each class below (View more details) and click ‘Register’.
3 daily LIVE sessions:
9:00-10:30 & 11:00-12:30 & 13:30-14:30 Geneva/Paris
16:00-17:30 & 18:00-19:30 & 20:30-21:30 Beijing/Singapore
12:00-13:30 & 14:00-15:30 & 16:30-17:30 Dubai
8:00-9:30 & 10:00-11:30 & 12:30-13:30 UTC
Please note that these timings may be subject to change.
Upon completion of this course you will be able to:
The key topics that are covered during this course include:
This course is recommended for:
An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.