Master airline management and emerge with the skills to anticipate, respond, and adapt to the demands and challenges of a changing industry.
Diploma code: DIPL-38
Georg Schmickler, DER Touristik GmbH
The Airline Management Diploma was a great opportunity to develop my knowledge and to mirror my professional experience with the expertise of my class-mates and the content of the lectures. My motivation to take the diploma was to catch-up with new developments as the airline world changes so fast. IATA is a great place to fulfill my motivation in terms of gathering information on the current developments in the airline environment and being updated with the latest management frameworks
Patricia Zimba, Fast Jet
The IATA Airline Management Diploma was very informative, and many of the case studies applied to my current work situation, and I learned a lot about strategies, which will enable me to cut costs in my operations. The delivery method was clear, the tutor was fantastic, and we had some very interesting discussions.
Xavier Masule, Air Namibia
I found the learning experience with IATA to be very beneficial and informative. I have gained a lot of knowledge in a short period of time, from experienced and knowledgeable instructors. The discussions with peers from other airlines were very informative. It was a great experience and I definitely recommend it to my colleagues.
Candidates must complete 2 Required courses and 2 Elective courses within three years.
A passing mark of 70% is required on all assignments and exams. A special distinction is awarded to candidates who obtain a distinction in all, or all but one, of all course exams and assignments that make up this Diploma.
Test your management skills and strategic thinking to run your own airline and decide on the network, fleet, schedule, marketing and revenue management.
Financial and legal fundamentals to help you choose, draft, and negotiate an aircraft acquisition agreement.
If you’re a new airline recruit or an aviation company with airline clients, this course will bring you up to speed on key airline business practices to help you succeed in the industry.
Understand the concepts and processes required to design and implement a successful customer service strategy at an airline.
Take an inside look at today's leading distribution models and strategies, gaining tools to optimize your company’s distribution processes.
Review the leading practices of successful airlines from both the low cost and network carrier sectors. Learn procedures to maintain a viable cost reduction program within your organization.
Develop a better and balanced understanding of the challenges that the aviation industry faces as a result of insufficient airport infrastructure across all regions of the world.
Learn how to apply the standard communication procedures from IATA's Standard Schedules Information Manual (SSIM) to messages between airlines and slot coordinators.
Learn how ancillary sales work, the impact on airline and distribution systems, and how to develop ancillary revenue.
Contribute to your company’s success by learning how to build, analyze and implement effective alliances, strategic partnerships, and equity partnerships within the industry.
Unlock the potential of your frequent flyer prom with tools to measure its contribution, outline areas for improvement and promote it within your organization and to your customers.
With emerging regulations on trafficking, it is key for you, as aviation staff to understand how you can contribute to fighting this evil crime.
Explore the fundamentals and principles of airline revenue management (RM) through a combination of theory and hands-on practice, and validate your learning using our sophisticated airline revenue management simulator.
Gain a competitive advantage with this advanced course on airline revenue management (RM) concepts, and validate your learning using our sophisticated airline management revenue simulator.