Airline Management Diploma



About the diploma

Master airline management and emerge with the skills to anticipate, respond, and adapt to the demands and challenges of a changing industry.

Download the Outline

Diploma code: DIPL-38

What you will learn

  • Understand the key factors that influence airline success
  • Successfully craft a case for change and present ideas designed to influence decision makers
  • Prepare a business plan and test various strategies for implementation

Who should attend

  • Entry- to mid-level managers
  • Managers new to the aviation industry
  • Managers in related industries seeking insight to the aviation industry
  • Aviation professionals entering a management role

Additional information


Georg Schmickler, DER Touristik GmbH
The Airline Management Diploma was a great opportunity to develop my knowledge and to mirror my professional experience with the expertise of my class-mates and the content of the lectures. My motivation to take the diploma was to catch-up with new developments as the airline world changes so fast. IATA is a great place to fulfill my motivation in terms of gathering information on the current developments in the airline environment and being updated with the latest management frameworks

Patricia Zimba, Fast Jet
The IATA Airline Management Diploma was very informative, and many of the case studies applied to my current work situation, and I learned a lot about strategies, which will enable me to cut costs in my operations. The delivery method was clear, the tutor was fantastic, and we had some very interesting discussions.

Xavier Masule, Air Namibia
I found the learning experience with IATA to be very beneficial and informative. I have gained a lot of knowledge in a short period of time, from experienced and knowledgeable instructors. The discussions with peers from other airlines were very informative. It was a great experience and I definitely recommend it to my colleagues.


Candidates must complete 2 Required courses and 2 Elective courses within three years.

A passing mark of 70% is required on all assignments and exams. A special distinction is awarded to candidates who obtain a distinction in all, or all but one, of all course exams and assignments that make up this Diploma.

How to obtain your diploma

  1. Complete all 2 Required and 2 selected Elective courses that make up the Diploma, within 3 years.
  2. Please contact us on our Customer Portal to request your diploma, stating the title of the diploma you are applying for and the list of courses you completed for that diploma.
  3. IATA Training will issue your diploma upon verification of your eligibility.

To receive the diploma candidates must complete

  • 2 Required courses
  • 2 Elective courses

Required courses

Elective courses

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Aircraft Acquisition and Financing (classroom)

Financial and legal fundamentals to help you choose, draft, and negotiate an aircraft acquisition agreement.

  • English
  • Español
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Airline Business Diversification: Generating Ancillary Revenues (classroom)

Learn how ancillary sales work, the impact on airline and distribution systems, and how to develop ancillary revenue.

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Airline Business Foundations with Management Game (classroom)

If you’re a new airline recruit or an aviation company with airline clients, this course will bring you up to speed on key airline business practices to help you succeed in the industry.

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Airline Customer Service: Strategy Design and Implementation (classroom)

Understand the concepts and processes required to design and implement a successful customer service strategy at an airline.

  • English
  • Español
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Airline Distribution Strategies and e-Commerce (classroom)

Take an inside look at today's leading distribution models and strategies, gaining tools to optimize your company’s distribution processes.

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Airline Leading Practices and Cost Reduction Strategies (classroom)

Review the leading practices of successful airlines from both the low cost and network carrier sectors. Learn procedures to maintain a viable cost reduction program within your organization.

  • English
  • Español
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Airport Route Development with Forecasting Simulation - Advanced (classroom)

The latest trends and strategies in route development and forecasting; how to develop markets, and work effectively and creatively with third parties in destination marketing.

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Airport Slot Coordination: Policy and Regulation (classroom)

Develop a better and balanced understanding of the challenges that the aviation industry faces as a result of insufficient airport infrastructure across all regions of the world.

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Airport Slot Management and Coordination (classroom)

Learn how to apply the standard communication procedures from IATA's Standard Schedules Information Manual (SSIM) to messages between airlines and slot coordinators.

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Deregulation and Open Skies, Alliances, Equity Partnerships and Strategic Partnerships (classroom)

Contribute to your company’s success by learning how to build, analyze and implement effective alliances, strategic partnerships, and equity partnerships within the industry.

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Frequent Flyer Programs (FFPs), Customer Loyalty Management with Fraud Prevention (classroom)

Unlock the potential of your frequent flyer promotions with tools to measure its contribution, outline areas for improvement and promote it within your organization and to your customers.

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Principles of Airline Retailing: Key trends in airline distribution changes (LIVE virtual classroom)

Improve your understanding of the latest trends and opportunities in airline distribution and apply it towards shaping your own commercial strategy

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Revenue Management and Pricing with simulation (classroom)

Explore the fundamentals and principles of airline revenue management (RM) through a combination of theory and hands-on practice, and validate your learning using our sophisticated airline revenue management simulator.

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Revenue Management for Practitioners with simulation (classroom)

Gain a competitive advantage with this advanced course on airline revenue management (RM) concepts, and validate your learning using our sophisticated airline management revenue simulator.

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Route Forecasting and Development (classroom)

Learn methods for calculating the financial performance of different routes, forecasting cost and revenue drivers, and planning for the future development of your network.

  • English
  • Español

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