Human Resources Management

3-day (24 hours) classroom course

IATA’s Human Resources Management in Aviation course provides an in-depth exploration of Human Resource Management (HRM) within the aviation and transportation industry, highlighting both traditional responsibilities and modern HR trends. You will gain practical skills in applying HR processes across the full employee lifecycle—from recruitment and onboarding to performance management, training, compensation, succession planning, and separation. Through real-world examples and industry-focused tools such as structured interviews, onboarding programs, performance appraisals, and employee surveys, you will develop best practices to design and implement effective HR strategies. The course also emphasizes evaluating HR’s role in shaping organizational culture, sustainability, and long-term success, with a focus on balancing business performance goals with employee engagement, growth, and retention in aviation companies.

Course code: GMC015VEEN03

Course format

• This classroom course provides 3 days (24 hours) of instruction delivered by an official IATA Instructor.
• Take this course at an IATA Training Center, Regional Training Partner, or on-demand as in-house training.
• Student performance will be based on an assessment.

Prerequisites

• Recommended level is Intermediate.
• The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

• When you click the Register button, you will be directed to log in to your Training Account.
• Register early and save up to 25% at our Training Centers! Please read the Terms and Conditions for the early bird discount.

In-house training

To arrange in-house training for your company, please complete the in-house training request form or contact the Training Specialist in your region.

Upon completing this course, you will have the skills to:

• Explore the roles, functions, and modern trends of Human Resource Management and their impact on organizations and employees
• Apply HR processes across the employee lifecycle, from recruitment and onboarding to development, compensation, and separation
• Develop and implement effective HR strategies and tools, including interviews, onboarding plans, appraisals, compensation models, and surveys
• Evaluate HR’s influence on culture, sustainability, and success while balancing business goals with employee growth and retention in aviation

The key topics that are covered during this course include:

• Strategic Human Resources
• Training and Development
• Performance Management
• Remuneration Management
• Succession and Separation Management
• Organizational values and change management
• Employee Survey
• Administrative Processes

This course is recommended for:

• HR Professionals
• Business owners
• Managers

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.