Managing People Performance

Did you know that in the past 5 years, 71 participants from 17 countries have taken this course with IATA?

3-day (24 hours) classroom course

People are the backbone of commercial aviation, and people management is crucial for ensuring business performance. With this course, you will gain the knowledge needed to bring out the best in the people you manage. You will have the opportunity to assess your strengths and development areas, to make you better at communicating and giving feedback, motivating the varying personalities in your team, and managing change.

Course code: GMC018VEEN01

Course format

• This classroom course provides 3 days (24 hours) of instruction delivered by an official IATA Instructor.
• Take this course at an IATA Training Center, Regional Training Partner, or on-demand as in-house training.
• Student performance will be based on an assessment.

Prerequisites

• Recommended level is Entry-level and Intermediate.
• The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

• When you click the Register button, you will be directed to log in to your Training Account.
• Register early and save up to 25% at our Training Centers! Please read the Terms and Conditions for the early bird discount.

In-house training

To arrange in-house training for your company, please complete the in-house training request form or contact the Training Specialist in your region.

Upon completing this course, you will have the skills to:

• Set clear performance objectives that lead to optimal results
• Develop and motivate the people who work for you
• Formulate and execute your performance management strategy
• Communicate effectively and make the best use of your management style
• Improve your people and emotional intelligence skills

The key topics that are covered during this course include:

• Your role as a people manager
• Human factors in people management
• Performance objectives
• Staff development and motivation
• Coaching, conflict resolution, and handling difficult people
• Team management
• Performance management and feedback
• Compensation strategy and alignment with the organization

Activities

• Individual and team exercises
• Opportunities to practice your management skills

This course is recommended for:

• Anyone with management responsibility will benefit from this course.

An IATA Certificate of Completion is provided to participants obtaining a grade of 70% or higher.