Did you know that in the past 3 years, 64 participants from 24 countries have taken this course with IATA?
This interactive workshop will introduce you to the design thinking process and show you how to apply "human-centered design" techniques in combination with analytical research of customers. You will understand the needs and pain points of your passenger’s experience in the context of the crisis, which will guide you in crafting innovative solutions to re-ignite passenger confidence in air travel. From defining goals, researching customer behaviors and preferences, ideating and documenting customer personas and their journeys, you will learn to prototype innovative solutions and develop strategies to implement monitor and continuously improve them.
Course code: TALG-91-VC
Please verify your hardware, software and network to support your upcoming course with IATA Training
To arrange in-house training for your company: Complete the in-house training request form or contact the salesperson in your region.
We schedule our virtual classroom courses through one of 3 virtual venues, each in a different time zone for your convenience. For more information, please visit our page on virtual classroom timing or contact our Customer Portal.
Please check the exact schedule of each class below (View more details) and click ‘Register’.
Virtual Classroom Training Information
2 daily LIVE sessions:
15:00-16:30 & 17:00-18:30 Beijing/Singapore
11:00-12:30 & 13:00-14:30 Dubai
9:00-10:30 & 11:00-12:30 Geneva/Paris
7:00-8:30 & 9:00-10:30 UTC
Please note that these timings may be subject to change.
Upon completing this course you will be able to:
This course is recommended for:
An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on an assessment. A special distinction is awarded to participants obtaining a grade of 90% or higher.
Designed to cover passenger experience and digital transformation trends to provide your passengers with a seamless, secure and efficient travel journey that is highly personalized.