Repricing Exchanges and Reissues (LIVE virtual classroom)

VIRTUAL CLASSROOM

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About the course

4-day (12 hours) LIVE virtual classroom course

Frequent itinerary changes by the customers are distressing your staff? Reissuing or exchanging tickets without errors is essential to building trust and loyalty with your customers. Learn how to apply correct ticketing rules and perform complex transactions such as revalidating, exchanging or reissuing tickets without errors. Increase productivity and save costs by learning new netting procedures and IATA resolutions that apply for ticket alterations.

Course code: TALF-54-VC

Course format

• The live sessions of this virtual classroom course are delivered by an official IATA Instructor.
• The course will take you approximately 12 hours to complete and be held over 4 consecutive days.
• There will be 2 live interactive virtual classroom sessions per day, each session will be 90 minutes.
• The live sessions will require your participation, with multiple Q&A sessions and additional time spent on self-study material including projects, research, additional reading and videos.
• Student performance will be based on an assessment.

Technical requirements

Please verify your hardware, software and network to support your upcoming course with IATA Training.

Prerequisites

• You should have completed the IATA Passenger Fares and Ticketing Intermediate course or have prior experience in constructing special fares.
• Recommended level is Advanced.
• The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

• When you click the Register button, you will be directed to log in to your Training Account. Please have your login details ready.
• Register early and save up to 25% at our Training Centers! Please read the Terms and Conditions for the early bird discount. The discount will be calculated at the time of payment.

To arrange in-house training for your company: Complete the in-house training request form or contact the B2B Training Specialist in your region.

Virtual venues

We schedule our virtual classroom courses through one of 3 virtual venues, each in a different time zone for your convenience. For more information, please visit our page on virtual classroom timing or contact our Customer Portal.

Please check the exact schedule of each class below (View more details) and click ‘Register’.

What you will learn

On completion of this course you will be able to:

• Apply correct ticketing rules and IATA procedures to exchanges/reissue ticketing entries to avoid debit memos and associated costs
• Apply the new netting procedures
• Reprice tickets using either historical or current fares
• Convert one currency to another accurately
• Assess taxes/fees/charges to be refunded or collected

Course content

On completion of this course you will be able to:

• Related fees and other charges
• The electronic ticket
• Electronic miscellaneous documents
• Assessment of change fees
• Exchange transactions
• Reissue transactions
• Voluntary refunds
• Involuntary rerouting

Who should attend

This course is recommended for:

• Tariff managers
• Sales and ticketing executives
• Airline ticketing agents
• Interline billing specialists
• Revenue accountants
• Travel agency employees

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on an assessment. A special distinction is awarded to participants obtaining a grade of 90% or higher.