Repricing Exchanges and Reissues (LIVE virtual classroom)


These topics and more are covered in greater detail in the following traditional classroom course:

About

Frequent itinerary changes by the customers are distressing your staff? Reissuing or exchanging tickets without errors is essential to building trust and loyalty with your customers. Learn how to apply correct ticketing rules and perform complex transactions such as revalidating, exchanging or reissuing tickets without errors. Increase productivity and save costs by learning new netting procedures and IATA resolutions that apply for ticket alterations.

Download the Outline

Course code: TALF-54-VC

Course format

  • The live sessions of this virtual classroom course are delivered by an official IATA Instructor.
  • The course will take you approximately 12 hours to complete and be held over 4 consecutive days.
  • There will be 2 live interactive virtual classroom sessions per day, each session will be 90 minutes.
  • The live sessions will require your participation, with multiple Q&A sessions and additional time spent on self-study material including projects, research, additional reading and videos
  • Student performance will be based on an assessment

Technical requirements

Please verify your hardware, software and network to support your upcoming course with IATA Training

Prerequisites

  • There are no prerequisites for this course
  • Recommended level is Advanced
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

To arrange in-house training for your company: Complete the in-house training request form or contact the salesperson in your region.

Virtual venues

We schedule our virtual classroom courses through one of 3 virtual venues, each in a different time zone for your convenience. For more information, please visit our page on virtual classroom timing or contact our Customer Portal.

Please check the exact schedule of each class below (View more details) and click ‘Register’.

Next class

Repricing Exchanges and Reissues (LIVE virtual classroom)

Virtual Session EMEA (IATA)
15 - 18 February, 2021
Register before 25 Jan, 2021 for a USD100 discount
Please register by 01 Feb
All prices are before tax. Class no: 132363 English
Dev. Nations
USD 1,750
Member
USD 2,250
Regular
USD 2,500

5 additional classes are scheduled

Repricing Exchanges and Reissues (LIVE virtual classroom)

Virtual Session Asia (IATA)
15 - 18 March, 2021
Register before 15 Dec, 2020 for a 20% discount
Please register by 01 Mar
All prices are before tax. Class no: 132205 English
Dev. Nations
USD 1,750
Member
USD 2,250
Regular
USD 2,500

Repricing Exchanges and Reissues (LIVE virtual classroom)

Virtual Session Americas (IATA)
26 - 29 April, 2021
Register before 26 Jan, 2021 for a 20% discount
Please register by 12 Apr
All prices are before tax. Class no: 132271 English
Dev. Nations
USD 1,750
Member
USD 2,250
Regular
USD 2,500

Repricing Exchanges and Reissues (LIVE virtual classroom)

Virtual Session EMEA (IATA)
5 - 8 July, 2021
Register before 06 Apr, 2021 for a 20% discount
Please register by 21 Jun
All prices are before tax. Class no: 132364 English
Dev. Nations
USD 1,750
Member
USD 2,250
Regular
USD 2,500

Repricing Exchanges and Reissues (LIVE virtual classroom)

Virtual Session Asia (IATA)
5 - 8 July, 2021
Register before 06 Apr, 2021 for a 20% discount
Please register by 21 Jun
All prices are before tax. Class no: 132206 English
Dev. Nations
USD 1,750
Member
USD 2,250
Regular
USD 2,500

Repricing Exchanges and Reissues (LIVE virtual classroom)

Virtual Session Americas (IATA)
12 - 15 October, 2021
Register before 14 Jul, 2021 for a 20% discount
Please register by 28 Sep
All prices are before tax. Class no: 132272 English
Dev. Nations
USD 1,750
Member
USD 2,250
Regular
USD 2,500

What you will learn

On completion of this course you will be able to:

  • Apply correct ticketing rules and IATA procedures to exchanges/reissue ticketing entries to avoid debit memos and associated costs
  • Apply the new netting procedures
  • Reprice tickets using either historical or current fares
  • Convert one currency to another accurately
  • Assess taxes/fees/charges to be refunded or collected

Course content

  • Related fees and other charges
  • The electronic ticket
  • Electronic miscellaneous documents
  • Assessment of change fees
  • Exchange transactions
  • Reissue transactions
  • Voluntary refunds
  • Involuntary rerouting

Who should attend

This course is recommended for:

  • Tariff managers
  • Sales and ticketing executives
  • Airline ticketing agents
  • Interline billing specialists
  • Revenue accountants
  • Travel agency employees

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on an assessment. A special distinction is awarded to participants obtaining a grade of 90% or higher.

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