Passenger Fares and Ticketing - Basic (Virtual Classroom)

These topics and more are covered in greater detail in the following traditional classroom course:


Learn the fundamentals for pricing journeys, how to interpret constructed fares, and how to decode electronic ticket data so you can provide your customers with the best service possible. With the abundance and complexity of today’s fare options, your clients expect you to provide a service that is accurate, faster and more affordable than the competition. This course teaches the language of fare construction and fare rules, so you can provide your customers with the best advice and the lowest fare for their air itinerary and needs. You will develop new skills through practical exercises and with the support of reference materials, to become the travel professional your customers trust.

Course code: TALF-28-VC

Course format

  • The live sessions of this virtual classroom course are delivered by an official IATA Instructor.
  • The course will take you approximately 12 hours to complete and be held over 4 consecutive days.
  • There will be 2 live interactive virtual classroom sessions per day, each session will be 90 minutes.
  • The live sessions will require your participation, with multiple Q&A sessions and additional time spent on self-study material including projects, research, additional reading and videos
  • Student performance will be based on an assessment

Technical requirements

Please verify your hardware, software and network to support your upcoming course with IATA Training


  • There are no prerequisites for this course
  • Recommended level is Entry-level
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

Virtual venues

We schedule our virtual classroom courses through one of our 3 virtual venues:

  • Virtual Session Americas (IATA)
    Virtual classroom sessions will begin at the earliest at 10 am and end no later than 8 pm (UTC-5)
    e.g. Seattle 07:00-17:00, Lima 09:00-19:00, Montreal 10:00-20:00, Buenos Aires 11:00-21:00, London 15:00-01:00
  • Virtual Session Asia (IATA)
    Virtual classroom sessions will begin at the earliest at 10 am and end no later than 7 pm (UTC+8)
    e.g. Dubai 06:00-15:00, New Delhi 07:30-16:30, Beijing 10:00-19:00, Singapore 10:00-19:00, Sydney 12:00-21:00, Auckland 14:00-23:00
  • Virtual Session EMEA (IATA)
    Virtual classroom sessions will begin at the earliest from 9 am and end no later than 6 pm (UTC+2)
    e.g. London 08:00-17:00, Geneva 09:00-18:00, Dubai: 11:00-20:00, New Delhi 12:30-21:30, Beijing 15:00-24:00, Singapore 15:00-24:00

For more information, please visit our page on virtual classroom timing or contact our Customer Portal

Next class

Passenger Fares and Ticketing - Basic (Virtual Classroom)

Virtual Session Asia (IATA)
17 - 20 August, 2020
Register before 27 Jul, 2020 for a USD100 discount
Please register by 03 Aug
All prices are before tax. Class no: 127695 English
Dev. Nations
USD 1,400
USD 1,800
USD 2,000

Two sessions daily

UTC: 02:00 – 03:30 & 05:00 – 07:00

Singapore 10:00 – 11:30 & 13:00-15:00

Dubai: 06:00 – 07:30 & 09:00 – 11:00

Geneva: 04:00 – 05:30 & 07:00 – 09:00

What you will learn

Upon completing this course you will be able to:

  • Identify the parts of a journey and match cities and countries with IATA Traffic
  • Identify conference areas and sub-areas and the global indicator for the routing flown
  • Quote routing fares and fares using the mileage formula; and convert and round currencies
  • Price one-way, round and circle trips; and interpret electronic ticket (e-ticket) data elements
  • Collect applicable taxes, fees, and charges; and understand child and infant fares
  • Explain baggage and validating carrier rules

Course content

  • IATA geography
  • Traffic conference areas and sub-areas
  • Fare construction formula and Mileage system
  • Routing Fares
  • Fare basis and booking codes
  • Normal unrestricted and normal restricted fares
  • Special fares overview
  • Checked baggage rules
  • Validating carrier selection criteria

Download the Outline

Who should attend

This course is recommended for:

  • Airline call center, reservation and ticket agents
  • Travel agents
  • Airline tariff and pricing analysts
  • Interline billing auditors and revenue accountants

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on an assessment. A special distinction is awarded to participants obtaining a grade of 90% or higher.

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