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SGHA-SLA and Effective Negotiation Behaviors (classroom)

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Did you know that in the past 5 years, 921 participants from 106 countries have taken this course with IATA?

About the course

5-day (40 hours) classroom course

IATA SGHA-SLA and Effective Negotiation Behaviors aviation training course

The 2023 version is the latest Standard Ground Handling Agreement (SGHA). Learn about the latest updates and how to use the IATA SGHA as a commercial agreement and services description document. This course covers the SGHA section by section, giving you the foundations to write the Annex B and Service Level Agreement (SLA) accurately and effectively. Learn how to enhance cooperation, efficiency and savings in your negotiations through technical training and exercises that replicate today’s global marketplace.

Download the Outline

Course code: TAPP-32

Course format

Prerequisites

  • Participants should have prior knowledge of Ground Handling Business and Operations.
  • Recommended level is Intermediate and Advanced.
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

In-house training

To arrange in-house training for your company, please complete the in-house training request form or contact the Training Specialist in your region.

Next class

SGHA-SLA and Effective Negotiation Behaviors (classroom)

China, Beijing (IATA)
30 June - 4 July, 2025
Register before Jun 09, 2025 to take advantage of the USD100 Early Bird discount. The price below includes this discount.

Find out more about our Early Bird Terms.
All prices are before tax and include applicable discounts.
*Please refer to our Payment options.
Class no: 229473 English
USD 2,075
USD 2,670
Regular*
USD 2,970

Please note that prices DO NOT include the 6% Chinese VAT. The VAT must be paid additionally if applicable to your registration.

Find out more about our IATA Training Center in Beijing, including details about the Training Center, a map to help you find it, and a schedule of all the upcoming courses being held in Beijing.

Register
Last few seats

SGHA-SLA and Effective Negotiation Behaviors (classroom)

Canada, Montreal (IATA)
7 - 11 July, 2025
Register before Jun 16, 2025 to take advantage of the USD100 Early Bird discount. The price below includes this discount.
We recommend that you register by 16 Jun

Find out more about our Early Bird Terms.
All prices are before tax and include applicable discounts.
*Please refer to our Payment options.
Class no: 229550 English
USD 1,975
USD 2,570
Regular*
USD 2,870

Find out more about our IATA Training Center in Montreal, including details about the Training Center, a map to help you find it, and a schedule of all the upcoming courses being held in Montreal.

Please check if you are eligible to travel to Canada before you complete your registration.

Visas
Visa-exempt foreign nationals who fly to or transit through Canada will need an Electronic Travel Authorization (eTA). Exceptions include U.S. citizens and travelers with a valid visa. Do you need an eTA? Apply for your eTA (a CAD 7 fee applies). Please note that travelers or if you are booking for someone else, are responsible to request their visas through varying designated channels (consulates and/ or third party companies) in due time.

Taxes
As per the detailed procedure on our tax page, non-Canadian residents do not pay sales taxes if they advise us prior to their purchase.

Register

SGHA-SLA and Effective Negotiation Behaviors (classroom)

Singapore, Singapore (IATA)
22 - 26 September, 2025
Register before Jun 22, 2025 to take advantage of the 20% Early Bird discount (only for payment by credit card or ICH). The price below includes this discount. Terms apply
We recommend that you register by 01 Sep

Find out more about our Early Bird Terms.
All prices are before tax and include applicable discounts.
*Please refer to our Payment options.
Class no: 230634 English
USD 1,660
USD 2,136
Regular*
USD 2,376

Find out more about our IATA Training Center in Singapore, including details about the Training Center, a map to help you find it, and a schedule of all the upcoming courses being held in Singapore.

Register

SGHA-SLA and Effective Negotiation Behaviors (classroom)

Switzerland, Geneva (IATA)
3 - 7 November, 2025
Register before Aug 03, 2025 to take advantage of the 20% Early Bird discount (only for payment by credit card or ICH). The price below includes this discount. Terms apply
We recommend that you register by 13 Oct

Find out more about our Early Bird Terms.
All prices are before tax and include applicable discounts.
*Please refer to our Payment options.
Class no: 230272 English
USD 1,660
USD 2,136
Regular*
USD 2,376

Find out more about our IATA Training Center in Geneva, including details about the Training Center, a map to help you find it, and a schedule of all the upcoming courses being held in Geneva.

Register

What you will learn

Upon completing this course you will be able to:

  • Identify the differences between 2018 and 2023 versions
  • Analyze the articles in the main agreement to identify the opportunities and risks the services and descriptions of the Sections in Annex A
  • Derive and write a proper Annex B, reflecting the business and operational requirements
  • Set achievable and meaningful targets in the SLA, using the new template, enhancing safety and service quality through commonly agreed targets
  • Make the best use of time in negotiations, meeting the target with the minimum possible effort and time investment
  • Improve cooperation in your negotiations by recognizing your counterpart’s objectives

Course content

The key topics that are covered during this course include:

  • Changes in 2023 version compared to 2018 version
  • Standard Ground Handling Agreement
  • Service Level Agreement
  • Business-to-Business negotiations

Activities

  • Case studies
  • Exercises

Who should attend

This course is recommended for:

  • Airline and GSP Buyers, Sellers, and Contract Managers
  • Commercial, Agreement performance, and Service quality managers
  • Station managers
  • Legal counsel

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on an assessment. A special distinction is awarded to participants obtaining a grade of 90% or higher.

With my recent involvement in handling SGHA and SLA, I believe this course has significantly improved my confidence and understanding of their structure and implementation.

- Danai Vasilopoulou , June 24, 2024

Our job involves reviewing SGHA and SLA agreements, and this course gave me the knowledge to do so effectively.

- Ray Vincent Beleno , June 10, 2024

This course is a step toward earning an IATA Diploma

Diploma.svg Diploma

Airline Quality Management Diploma

Learn how to design and implement a QMS that includes a document control system and internal audit processes.

Diploma.svg Diploma

Ground Operations Diploma

Gain management and operational knowledge about efficient ground operations for airlines and GSPs.

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