About the course

Build your leadership skills and travel industry knowledge with a combined focus from IATA and Harvard ManageMentor© . Study popular tourism destinations and improve your sales skills to successfully advise your clients on the best travel options. Learn how to customize and construct complex travel itineraries, develop specialized knowledge of travel products and gain the skills to process ticket exchanges and reissues. Improve your sales skills to successfully turn prospect and existing customers into returning customers and learn how to understand how industry regulations affect your travel operations.

This training program combines IATA's Travel and Tourism Consultant course with Harvard ManageMentor© (HMM), a state-of-the-art, media-rich training platform furnished by Harvard Business School faculty, global business leaders and practitioners in the field of leadership development.

Course Code: TTTG-09-HML

Course format

IATA Travel and Tourism Consultant course

• This is a partner-taught or self-study course, which will take you approximately 200 hours to complete, depending on your previous knowledge and experience.
• The course materials are provided in e-book and printed format. Please choose the format when you register.
• You will have 12 months to complete the course and exam (enrollment validity), which starts from the date you purchase the course.
• The recommended level for this course is Entry-level and Intermediate.
• Performance will be based on an examination. Please refer to the Exam Information below for more details.

Please note: Once you have completed the exam you will no longer have access to the course material, and after the 12-month enrollment validity expires you will no longer have access to the course content, nor will you be able to take the exam.

10 HMM© courses

• Additional time will be required for the 10 HMM© modules. Each HMM© self-study module requires approximately 2-4 hours of study. Access to the HMM© platform is valid for 6 months (enrollment validity) from the date access is provided, with exams administered online.

Study with the help of an Instructor

If you would prefer to study this course with the help of a local trainer, enrol at an IATA Authorized Training Center near you.

Registration information

• Enrollment fees include both the IATA course and access to the HMM© platform. Upon payment, you will receive access to all HMM© content for a six-month period. If you are ordering printed materials that will require shipping, please check the shipping fees and applicable taxes.
• When you click to purchase the course, you will be directed to login to your Training Account through our Customer Portal. If you have previously taken a course with IATA, please have your login details ready, if not, you will be prompted to create an account.

Important: Please note that if you are purchasing courses for more than one person, a Training Account must be created for each individual. Registration and payment must be made through each individual Training Account. You may pay for multiple individuals by using one credit card or bank transfer in each individual’s users Account. If you pay by bank transfer, please attach a copy of the bank transfer issued by the sender’s bank to each individual order. If you are a company wishing to purchase courses for 10 or more employees, please Contact our Customer Service representatives for more information on how to register multiple users.

What you will learn

Upon completing this course you will have the skills to:

• Identify and provide advice on popular destination countries
• Advise on modes of transportation, accommodation, and tour products
• Apply IATA resolutions to your travel business and activities
• Prospect new and existing customers and counter sales objections
• Construct complex itineraries and manage changes to ticketed journeys

Course content

The key topics that are covered during this IATA course include:

• Popular tourism destinations
• Sales techniques
• Airfare construction and ticket exchanges/ re-issuance
• Travel industry laws and regulations
• Tour, luxury and group travel options
• Accommodation (other than hotels)
• Social media marketing

HMM © access

This valuable online reference tool used by companies around the world will help you handle day-to-day management issues. The Harvard ManageMentor© content summary provides an outline of the courses which offer on-demand features to help you achieve more on the job:

• Concise lessons and tools for fast and effective learning
• Videos featuring Harvard University faculty, trusted experts, and next-generation emerging leaders
• Editor’s Choice articles featuring up-to-the-minute business expertise, selected and updated quarterly by Harvard Business Publishing editors
• Hundreds of new checklists, self-assessments, worksheets, and handouts to facilitate the application of new ideas to your own work environment
• Personalized experience: goals, skill development, and action planning to help you quickly apply new skills
• Post-topic, on-the-job component where you work on your action plan and receive content, tips, and reminders

Who should attend

This course is recommended for:

• Foundation in Travel and Tourism graduates
• Travel agents
• Reservations and sales personnel

Certificate awarded

By successfully completing the IATA examination you will receive the IATA Travel and Tourism Consultant Diploma.

Exam information

Please read the General Information on Partner-taught / Self-study exams, and check the Course Edition List for Exams when booking your exam.

• Method: Online exam with remote supervision (OERS)
• Format: 80 multiple-choice questions. Closed course book exam. Foldout maps are not permitted.
• Time allowance: 2 hours
• Passing grade: 60% correct answers
• Distinction grade: 85% correct answers
• Number of exam attempts: 2

Harvard ManageMentor© Exam
A Harvard ManageMentor© certificate of completion is awarded for each module, provided you obtain a passing grade of 70%. You may track your progress within the HMM platform.

• Method: Online assessment
• Format: Multiple-choice questions
• Number of questions: 10 or less per HMM© module
• Time allowed: The assessment can be retaken as many times as you need to pass
• Passing grade: You must score at least 70% on the assessment.

How to claim your Diploma: Upon successful completion of the 10 required HMM© modules and the IATA course, please contact us to claim your IATA Leadership and Management Diploma.