Foundation in Travel and Tourism with Galileo for the Leadership & Management Training Program

About

Build your leadership skills and travel industry knowledge with a combined focus from IATA and Harvard ManageMentor© (HMM).

The IATA modules will help you acquire essential knowledge and skills to work in the travel and tourism industry and become an effective travel professional. Provide advice on flight, accommodation and tour products, and how to ensure travelers fulfill necessary travel requirements. Improve your customer service and sales skills in order to better advise travel customers about when and where to travel based on their needs. Learn to use a global distribution system to create and manage reservations.

The Harvard ManageMentor© modules will help you improve your general management and leadership skills.

Course code: TTTG-06-HMMD

Course format

• The IATA course requires approximately 200 hours of study to be completed in 12 months from the purchase date (enrollment validity).
• The course is available in textbook and e-textbook format. Enrol at an Authorized Training Center to study these materials with the help of a local trainer, or alternatively you can choose to study these materials on your own.
• After the enrollment validity expires, you will not have access to the course content and will not be able to take the exam.
• Student performance will be based on an examination. Please refer to the Exam Information below for more details.

10 HMM© courses

• Additional time will be required for the 10 HMM© modules. Each HMM© self-study module requires approximately 2-4 hours of study.
• Access to the HMM© platform is valid for 6 months (enrollment validity) from the date access is provided, with exams administered online.

Registration information

Enrollment

• Enrollment fees include both the IATA course and access to the HMM© platform.
• Upon payment, you will receive access to all HMM© content for a six-month period.

If you are ordering printed materials that will require shipping, please check the shipping fees and applicable taxes.

Important: Please note that if you are purchasing courses for more than one person, you must create a User Account for each individual. Registration and payment must be done through each User Account. You cannot use one User Account to purchase courses for multiple individuals. However, you may pay for multiple individuals by one credit card or bank transfer through each individual’s User Account. If you pay by bank transfer, please attach a copy of the bank transfer issued by the sender’s bank to each individual’s order. If you are a company wishing to purchase courses for 10 or more employees, please Contact Us for more information on how to register multiple users.

What you will learn

After completing this course you will be able to:

• Advise customers on passport and visa requirements, as well as on travel insurance options
• Promote services and facilities available to airline passengers during their travel
• Interpret standard industry codes to plan and reserve travel itineraries
• Sell rail travel, car rental, hotel accommodation, cruises and pre-packaged tour products
• Provide good customer service and retain customer loyalty
• Use the Global Distribution System to make and maintain reservations and issue travel documents

Course content

IATA Foundation in Travel and Tourism with Galileo content

• The travel and tourism industry and the working environment for travel professionals
• Geography and industry codes
• Travel documents and the airline passenger experience
• Air transport products and services
• Rail, hotel, car rental, cruise and tour products
• Customer service principles
• Airfares and ticketing
• The Amadeus system functionality

HMM© access

This valuable online reference tool, used by companies around the world, will help you handle day-to-day management issues.

HMM offers the following on-demand features to help you achieve more on the job:

• Concise lessons and tools for fast and effective learning
• Videos featuring Harvard University faculty, trusted experts, and next-generation emerging leaders
• Editor’s Choice articles featuring up-to-the-minute business expertise, selected and updated quarterly by Harvard Business Publishing editors
• Hundreds of new checklists, self-assessments, worksheets, and handouts to facilitate the application of new ideas to your own work environment
• Personalized experience: goals, skill development, and action planning to help you quickly apply new skills
• Post-topic, On-the-Job component where you work on your action plan and receive content, tips, and reminders

Who should attend

This course is recommended for:

• Travel agents
• Airline reservation agents
• Tour operators
• Call center agents

Certificate awarded

• By successfully completing the IATA examination you will receive the Foundation in Travel and Tourism Diploma.
• A Harvard ManageMentor© certificate of completion is awarded for each module, provided you obtain a passing grade of 70%. You may track your progress within the HMM platform.

How to claim your Diploma

• Upon successful completion of the 10 required HMM© modules and the IATA course, contact us to claim your IATA Leadership and Management Diploma.

Exam information

Please read the General Information on Partner-taught / Self-study exams, and check the Course Edition List for Exams when booking your exam.

IATA Exam

• Exam Method: Online exam with remote supervision or an exam in one of IATA’s Exam Centers (where physical presence is required)
• Exam Format: Multiple Choice questions. Closed Text Book; Foldout Maps are not permitted
• Number of questions: 100
• Time Allowance: 3 hours
• Passing Grade: 60 correct answers
• Distinction Grade: 85 correct answers
• Number of exam attempts: 2

Harvard ManageMentor© Exam

• Exam Method: Online assessment
• Exam Format: Multiple-choice questions
• Number of Questions: 10 or less per HMM module
• Time Allowed: The assessment can be retaken as many times as you need to pass
• Passing Grade: You must score at least 70% on the assessment.