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OERS exams are taken online using a personal computer in a remotely supervised environment. You will need access to a computer with webcam and microphone, as well as reliable internet connectivity. Please check the system requirements below and read the user guide before booking your exam. Exams are available throughout the year with registration on a first-come, first-served basis. Please note there is limited space at each exam session. 

Important notes

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Need to change your exam date?

You can change your exam date within the enrollment period, up to 72 hours before the exam start time. Navigate to My Training >> Learn Status and locate the course exam you'd like to change.

Exam results

You will receive the results of your online exams immediately after completing your exam.

  • IATA Training does not provide scores for exams. You will receive your result as a Pass, Pass with Distinction or Fail.
  • A distinction can only be obtained if you achieve the required score (usually 90%) on your first exam attempt.
  • Certificates and diplomas can now be downloaded directly from your user account! 

Recording

You will be recorded during your exam and the recording will be kept for 1 month. The recording is for quality assurance purposes only and IATA will not distribute, share or commercialize the recording in any way.

If you don't follow the steps below, including the troubleshooting steps for technical difficulties (Appendix A), you will not be given any consideration with regard to exam re-takes. If you are late for your examination, you will not be given any consideration for exam re-takes under any circumstances.

Open book exams

  • If you have purchased an e-book course version, you are responsible to bring printed pages of the study material.
  • You are allowed to make notes in your study material.
  • You are not allowed to add any additional pages to your study material.

If you have signed up through one of our Authorized Training Centers (ATCs), please contact your ATC for any questions you might have.

Be prepared! Things to do before the day of your exam

Materials to review

  • Read and familiarize yourself with the latest IATA Training Academic Integrity Policy.
  • Review the list of allowable materials in Appendix C and prepare your materials ahead of time.
  • Review the ID requirements in Appendix B. Passports are recommended for a quicker and smoother authentication process.

Your IATA Training account

Technical requirements and checks

    • Download and install the latest version of Guardian Browser on your personal computer. There is no need to sign in or create an account on ProctorU at any stage, as it will automatically be taken care of when you book your exam through the IATA Training platform.
    • Your pop-up blocker is turned OFF.
    • Only for Microsoft Windows users: You must have a licensed Microsoft Windows 10 or above Operating system. You can check and activate your license online.
    • Please note that Chromebook and Lenovo OS are not supported by ProctorU.
    • Your computer has passed the Automated System Check in Appendix D. All equipment requirements listed on the ProctorU’s website are met.
    • You have uninstalled any screen-sharing or remote-desktop-control software from your computer.
    • If you are using a work computer or a computer with restricted access, ensure that you can install third party software and ensure compliance with the requirements as per the Allow List in the Appendix E. The "Test it out" feature does not include verification of the Windows license and firewall configuration.
    •  You have practiced “Part 1 – Connecting to your IATA account” of this user guide.
    • You have reviewed the allowable materials in Appendix C and have prepared your material ahead of time.
    • You have reviewed the ID requirements in Appendix B. Passports are recommended for a quicker and smoother authentication process.
    • You have checked the spelling of your name, date of birth and updated your full address, including postal code on your IATA Customer Portal Profile. [https://portal.iata.org/]. Please ensure that your name is spelled in Latin characters as displayed in your Passport or Government ID, and that your Date of Birth in your student account is correct. To update your name or date of birth, please log a case through the IATA Customer Portal and provide a scanned copy of your Passport or Government ID.
    • You have tested your internet connection speed using a service such as speedtest.net, and you have the recommended upload (3 Mbps) and download (12 Mbps) speed.
      Any speed lower than the recommended speed may cause the connections to be too slow to ensure a constant stable connection with your computer. Make sure you test your connection at a time like when you will take your examination, so that you can test it against similar traffic conditions that you may encounter on the day of your exam.

What to do on the day of your exam

Before your examination starts, ensure the following:

  • You log in to your IATA Customer Portal account [https://portal.iata.org] at least 15 minutes before your exam starts. This will ensure you have enough time to troubleshoot any issues and seek help if required.
  • You have access to a telephone that will allow you to contact ProctorU in case you are experiencing connectivity issues: +1 (855) 772-8678.
  • You have completed an Automated System Check in Appendix D once again to make sure your system is up to date. You have uninstalled any screen-sharing or remote desktop control software from your computer.
  • You are connected to the internet through a stable connection (wired connections are better than wireless/Wi-Fi connections).
  • You have completed Part 1 of the user guide and are waiting to start Part 2.
  • You have a government-issued photo ID with your full name and date of birth. A passport is highly preferred and recommended to facilitate the process. Refer to Appendix B regarding the ID Requirements.
  • You are only connected to a single monitor.
  • You are not wearing a watch; and that you have a mirror or a reflective surface to show the proctor your monitor. This can include a mobile phone with a front-facing camera or an external USB camera.
  • You are going to take your exam on a hard surface, such as a desk (beds or couches are not allowed), and your desk is completely cleared of all material (phones, tablets, scrap papers, etc.), except for the allowable materials outlined in Appendix C for the course you are taking an examination for.
  • You are not going to take the test in a public place (internet café, cafeteria….), in a room where a clear glass wall or security cameras would allow someone else to view the computer screen.
  • You have used the bathroom. No breaks (including bathroom breaks) are allowed during the exam session.
  • Your face must be always visible to the proctor during the exam.

Your “Launch exam” button will only appear at your exact start time. If you are early, “Refresh /Reload” your browser at your exam start time.


If you are experiencing issues, it is important to immediately contact ProctorU for support. Remember that you only have 15 minutes to click on the “Launch exam” button before the system marks you as a “no show” for your exam. Please refer to Appendix A for troubleshooting steps.

How to videos

If you are looking for additional help to check you have everything set up for your exam, please refer to the 'How to' guidance videos below:

Other exam-related information

We aim to provide all the information you'll need to know about your exam, but if there's something you can't find, please visit our FAQ.