ISAGO for Ground Handling Service Providers

4-day (16 hours) LIVE virtual classroom course

The ISAGO Program supports Ground Handling Service Providers (GHSPs) in establishing safe, standardized, and consistently managed ground operations based on industry standards and best practices, including AHM, IGOM, and ICHM. IATA’s ISAGO for Ground Handling Service Providers course develops the knowledge required to manage ground operations as an integrated system where front-line activities are supported by effective management processes, safety management, competency-based training, operational oversight, documentation control, and continuous improvement. Built around the ISAGO framework and IATA industry standards, the course focuses on how organizations translate standards into operational procedures, controls, and day-to-day practices that deliver safe and standardized operations. Rather than focusing solely on audit preparation, it emphasizes the effective implementation and sustained application of industry standards throughout the organization. You will explore the key elements of a ground handling organization, from corporate governance and management responsibilities to station-level operational delivery. The course also explains how ISAGO evaluates these arrangements through Documentation Assessments and Implementation Assessments, enabling you to understand how conformity is demonstrated through normal operational systems, records, and performance. By the end of the course, you will be able to use industry standards and the ISAGO framework as practical tools to support safer, more standardized, and continuously improving ground operations.

Course code: GOC024VCEN02

Course format

• The live sessions of this virtual classroom course are delivered by an official IATA Instructor.
• The course will take you approximately 16 hours to complete and be held over 4 consecutive days.
• There will be 1 live interactive virtual classroom sessions per day, each session will be 240 minutes.
• The live sessions will require your participation, with multiple Q&A sessions and additional time spent on self-study material including projects, research, additional reading and videos.
• Student performance will be based on an assessment.

Technical requirements

Please verify your hardware, software and network to support your upcoming course with IATA Training.

Prerequisites

• Participants should have experience in ground operations or in a management, safety, quality, training, compliance, or operational oversight function supporting ground handling activities. Prior knowledge of IATA AHM and IGOM standards is recommended.
• Recommended level is Intermediate and Advanced.
• The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

• When you click the Register button, you will be directed to log in to your Training Account. Please have your login details ready.
• Register early and save up to 25% at our Training Centers! Please read the Terms and Conditions for the early bird discount. The discount will be calculated at the time of payment.

To arrange in-house training for your company: Complete the in-house training request form or contact the B2B Training Specialist in your region.

Virtual venues

We schedule our virtual classroom courses through one of 3 virtual venues, each in a different time zone for your convenience. For more information, please visit our page on virtual classroom timing or contact our Customer Portal.

Upon completion of this course, you will be able to:

• Relate the purpose, structure, and role of the ISAGO Program
• Explain how a GHSP operates as an integrated system of operational and management activities
• Apply the principles and requirements contained in AHM, IGOM, ICHM, and ISAGO standards
• Translate industry standards into effective organizational processes, operational controls, and day-to-day practices
• Apply safety management, competency management, oversight, performance monitoring, and continuous improvement principles within ground operations
• Discuss how ISAGO assesses the implementation and effectiveness of management systems and operational activities

The key topics that are covered during this course include:

• Ground operations as an integrated operational and management system, including industry standards and recommended practices (AHM, IGOM, ICHM) and their relationship with ISAGO
• Organizational structure, management responsibilities, accountability, and corporate and station-level governance
• Operational procedures, standardization, management of variations, and operational documentation, records, and communication
• Safety Management Systems (SMS), hazard identification, risk assessment, operational risk controls, and safety management in practice
• Training systems, competency management, operational readiness, supervision, monitoring, and performance assurance
• Management of outsourced and subcontracted activities, management of change, and emergency response arrangements
• ▪ Identification of operational weaknesses and systemic issues, root cause analysis, corrective actions, and continuous improvement
• ISAGO documentation requirements and implementation assessments from the Ground Handling Service Provider (GHSP) perspective

• Operations Managers
• Station Managers
• Quality, Safety and Compliance Managers and Officers
• Training and competency personnel
• Ground operations supervisors and other personnel oversight responsibilities

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.