Effective Communication Skills

3-day (18 hours) LIVE virtual classroom course

In this 3-day course you will learn that communication is an essential skill for conducting business, especially in the international context of aviation. Intercultural competence has been shown to increase organizational success. To be truly successful in any role you need to understand yourself and others and know how to build and maintain effective relationships with clients and colleagues. IATA’s Effective Communication Skills course will improve your understanding of cross-cultural differences and explore different methods of communication. It will teach you how to transfer information clearly and succinctly according to the needs of your audience.

Course Code: GMC024VCEN02

Course format

• The live sessions of this virtual classroom course are delivered by an official IATA Instructor.
• The course will take you approximately 18 hours to complete and be held over 3 consecutive days.
• There will be 2 live interactive virtual classroom sessions per day, each session will be 180 minutes.
• The live sessions will require your participation, with multiple Q&A sessions and additional time spent on self-study material including projects, research, additional reading and videos.
• Student performance will be based on an assessment.

Technical requirements

Please verify your hardware, software and network to support your upcoming course with IATA Training.

Prerequisites

• Recommended level is Entry-level and Intermediate.
• The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

• When you click the Register button, you will be directed to log in to your Training Account. Please have your login details ready.
• Register early and save up to 25% at our Training Centers! Please read the Terms and Conditions for the early bird discount. The discount will be calculated at the time of payment.

To arrange in-house training for your company: Complete the in-house training request form or contact the B2B Training Specialist in your region.

Virtual venues

We schedule our virtual classroom courses through one of 3 virtual venues, each in a different time zone for your convenience. For more information, please visit our page on virtual classroom timing or contact our Customer Portal. 

Please check the exact schedule of each class below (View more details) and click ‘Register’.

Upon completing this course, you will be able to:

• Communicate effectively in a multicultural environment
• Actively listen and observe others
• Increase self-awareness of how you communicate and are perceived by others
• Enhance your communication message to colleagues and team members
• Ensure feedback is given effectively and with< confidence
• Get the best from meetings and influence others to reach consensus

The key topics that are covered during this course include:

• Active listening
• Self-awareness
• Your social style
• Cultural differences and communication
• Constructive feedback

This course is recommended for:

• Professionals of all levels who want to enhance their communication skills and maximize their performance.

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on an assessment. A special distinction is awarded to participants obtaining a grade of 90% or higher.