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Passenger Facilitation

​As the travelling population continues to increase, governments, airlines and airports are required to adapt their processes to maintain the safety and the security of their operations on the ground and in the air. Passenger and travel facilitation are cornerstones to enable a faster, seamless passenger throughput, while enhancing security and improving airlines' customer experience and satisfaction.

Acknowledging this area as critical to support the development of a sustainable aviation industry, IATA has developed its aviation facilitation expertise on a number of fronts:

  • Advocacy: IATA strategy on open borders aims at identifying and describing the actions that can be taken to encourage States to remove travel restrictions and simplify border control processes while ensuring the integrity of borders and their security. As a recognized stakeholder, IATA facilitation team engages with international organizations and individual member states to shape regulations that support a safe, secure and sustainable industry.
  • Standards: IATA maintains passenger data messaging standards which allow the interchange of Advance Passenger Information (API) and Passenger Name Records (PNR) data between airlines and governments. A number of recommended practices contained in the IATA Passenger Service Conference Resolutions Manual (PSCRM ) also support the handling and the process of passengers through the airport (including unaccompanied minors, persons with reduced mobility, automated border control etc.). 
  • Innovation: IATA's One ID initiative aims at creating a streamlined, friction-free process that allows individuals to assert their identity, online or in person, to the required level, while maintaining the privacy of personal data and enabling significant improvements to operational efficiency and security. The project foresees the replacement of the ePassport by a digital form of identity to further streamline the end-to-end passenger process and experience. The use of biometric recognition is a backbone to the project. 
  • Products: Building on its expertise and with the support of its members, IATA has developed a range of products including training, publications and consulting offers which can be tailored to governments, airports or airlines' specific needs.  


Project Material

Facilitation 

One ID

Automated Border Control

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