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Passenger Experience
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  • Passenger Experience

ICAO to Standardize Passport Codes: What It Means for Airlines, Airports, and Travelers

ICAO will require standardized two-letter passport codes by 2038, streamlining border control, enhancing security, and reducing delays for airlines and travelers - paving the way for biometric and digital travel innovations.

18.11.2025
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  • Passenger Experience

Powering the Future of Contactless Travel

Passengers want contactless travel. With air travel demand set to double, it is a welcome preference as traditional paper-based processes would be unable to cope. 

30.10.2025
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  • Passenger Experience
  • Airports

Strengthening Collaboration with the European Commission on Entry Regulations and Timatic Development

Collaboration with the European Commission is being strengthened to enhance Timatic and improve transparency around EU entry regulations. This partnership supports real-time compliance, better border management, and a safer, more efficient travel experience for passengers entering the European Union.

18.08.2025
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  • Passenger Experience
  • Webinar

On-Demand Webinar: Latest Passenger Insights to Shape your CX Strategy

What are today’s passengers really looking for—and how does your airline measure up? Uncover the latest passenger insights shaping airline CX strategies and how industry-backed benchmarking can give your airline a competitive edge.

13.08.2025
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  • Passenger Experience
  • Airports

Can AI Really Take Charge of Passenger Travel Compliance?

Airlines face fines up to USD 10,000 per passenger when a passenger is deemed inadmissible for a missing visa, or an invalid document. Keeping up to date with regulations is crucial.

12.08.2025
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  • Passenger Experience
  • Safety
  • Finance, Payment & Taxation

What's New in the Latest Passenger, Finance and Safety IATA Manuals?

Each year the IATA manuals are updated so that you can stay up-to-date on the latest industry standards and enhance efficiency, safety, and productivity across your organization.

11.06.2025
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  • Passenger Experience

Unlocking Seamless Journeys: IATA Launches Contactless Travel Directory at the Passenger Terminal Expo

Today, many contactless travel services require passengers to enroll multiple times with different applications or partners. This one-to-one model adds complexity and friction. That’s why IATA introduced the Contactless Travel Directory—a major step toward scaling seamless, digital passenger journeys.

05.06.2025
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  • Passenger Experience

Denied Entry: Visa Type not Matching the Purpose of Travel

Visa mismatches remain a recurring problem that disrupts flight operations and puts airlines at risk for financial and reputational harm even in an age of sophisticated automation and digital travel documentation.

05.06.2025
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  • Passenger Experience

Navigating the Maze of International Travel Regulations

International travel regulations are a labyrinth of rules and requirements that vary significantly from one country to another. The complexity and variability of these entry requirements can be daunting for travelers and industry professionals alike.

24.02.2025
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  • Passenger Experience
  • Airports

Digital Identity for Improved Customer Experience and Secure Facilitation

IATA is developing standards with industry and government partners to transform the passenger experience and facilitation using digital identity.

05.11.2024
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  • Passenger Experience
  • Airports

What You Need to Know About Digital Identity & Biometrics

The aviation industry needs to implement automation, digitalization, and efficient seamless processes to manage passenger growth. Find out more about digital identity & Biometrics with One ID.

29.10.2024
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  • Cargo
  • Passenger Experience
  • Airports

Understanding RPKs and ASKs

Explore how Revenue Passenger Kilometers (RPKs) and Available Seat Kilometers (ASKs) reveal insights into air traffic trends and airline performance.

19.08.2024
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  • Passenger Experience

The Rise of the Digital Traveler

The modern traveler is a digital native. Find out more about how digital demand has transformed the passenger experience in air travel.

19.07.2024
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  • Passenger Experience
  • Airports

Why Tourists Need E-Visas More than Ever

Tourists continue to travel to all corners of the world in search of diverse experiences. Reaching distant destinations is now more convenient than ever due to advancements in aviation.

19.07.2024
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  • Passenger Experience

Getting Ready for Europe's Travel Authorization Scheme

The European Travel Information and Authorization System (ETIAS) is due to come into effect in mid-2025. Find out everything you need to know.

27.02.2024
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  • Passenger Experience

How Airlines Can Improve Operational Efficiency by Managing Travel Document Compliance Risks

Travel document compliance is crucial for air travel, impacting operational efficiency, customer satisfaction, and financial performance significantly.

27.02.2024
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  • Passenger Experience

Traveling with Pets: What are the Requirements for a Seamless Travel Experience?

Each day, thousands of animals are transported safely and securely by air on airlines that welcome pets either onboard, as checked baggage, or as cargo. In this article, we will explore the most essential requirements for a seamless pet travel experience.

11.12.2023
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  • Passenger Experience
  • Airports

Strengthening Border Control: Inadmissible Passengers (INADs) from a Government Perspective

Learn about the challenges governments face because of INADs, and the expectations they have on airlines when performing passenger checks. Find out how to decrease the number of INADs and associated fines as we explore key potential solutions. 

04.12.2023
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  • Passenger Experience

Unlocking Canada's tourism resurgence: The Destination Canada success story

Explore Destination Canada's journey with Michel Dubreuil, Market and Consumer Intelligence Manager.

15.11.2023
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  • Ground Operations
  • Passenger Experience

On Demand Webinar: Exploring Accessibility: Mobility Aids Handling

The safe and dignified travel of persons with disabilities traveling with their own mobility aids is an important topic to be addressed and a key area of action.

06.10.2023
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  • Passenger Experience
  • Airports

Streamlining Airport Processes and Enhancing Passenger Experience: The Power of Automation in Travel Document Compliance

Immigration regulations checks involve verifying passengers' travel documents and ensuring they meet the necessary regulations for their destination. Learn more about these checks, their challenges, impacts and solutions to automate travel document compliance.

26.09.2023

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