4-day (32 hours) classroom course

Lead your ramp team in the consistent servicing and turnaround of multiple aircraft types. Learn the essential technical procedures for aircraft handling and loading to optimize the use of ground service equipment and manpower. In this 4-day course, you will also learn how to build a safety culture and ensure consistent on-time performance (OTP).

Course Code: GOC032VEEN02
Course format
Prerequisites
- Participants should have prior knowledge of airport operations.
- Recommended level is Intermediate and Advanced.
- The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.
How to register
In-house training
To arrange in-house training for your company, please complete the in-house training request form or contact the Training Specialist in your region.
Upon completing this course, you will have the skills to:
- Manage the off-loading/ loading procedures of aircraft
- Manage the full turnaround of aircraft, coordinating resources and processes
- Apply best practices to be safe, punctual and commercially successful in turnaround services
- Understand and apply the safety and punctuality aspects of loading operations
- Design and offer consistent services according to widely accepted IATA Airport Handling Manual (AHM) and IATA Ground Operations Manual (IGOM) standards
- Take a leading role in your ramp team
The key topics that are covered during this course include:
- Airside and ramp safety
- Aircraft handling operations
- Aircraft movement
- Turnaround plan
- Aircraft loading functions
- Load control functions
- High-efficiency factors
Supporting materials
Every participant receives a complimentary copy of the latest IATA Ground Operations Manual (IGOM) in
e-book format. It is an indispensable field publication that you will refer to throughout this course and in your day-to-day duties.
The IGOM (single-user license) represents a value of $141 included in the price of this course!
This course is recommended for:
- Ground handling managers and supervisors
- Station supervisors
- Ramp and turnaround coordinators
- Loading supervisors and load controllers
An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher