Baggage Handling Services and Systems

5-day (15 hours) LIVE virtual classroom course

Baggage mishandling costs the air transport industry around US$2.9 billion annually. Correct baggage handling not only reduces costs but also contributes to facilitation and passenger comfort. Learn to recognize baggage handling problems at the source and enhance your service efficiency by incorporating improved processes, infrastructure, and service management in your organization. Analyze the various airline service models and how to apply them to check-in, ramp and baggage claim procedures.

Course code: APC017VCEN02

Course format

• The live sessions of this virtual classroom course are delivered by an official IATA Instructor.
• The course will take you approximately 15 hours to complete and be held over 5 consecutive days.
• There will be 2 live interactive virtual classroom sessions per day, each session will be 90 minutes.
• The live sessions will require your participation, with multiple Q&A sessions and additional time spent on self-study material including projects, research, additional reading and videos.
• Student performance will be based on an assessment.

Technical requirements

Please verify your hardware, software and network to support your upcoming course with IATA Training.

Prerequisites

• Participants should have knowledge of Airport and Ground Operations.
• Recommended level is Intermediate and Advanced.
• The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

• When you click the Register button, you will be directed to log in to your Training Account. Please have your login details ready.
• Register early and save up to 25% at our Training Centers! Please read the Terms and Conditions for the early bird discount. The discount will be calculated at the time of payment.

To arrange in-house training for your company: Complete the in-house training request form or contact the B2B Training Specialist in your region.

Virtual venues

We schedule our virtual classroom courses through one of 3 virtual venues, each in a different time zone for your convenience. For more information, please visit our page on virtual classroom timing or contact our Customer Portal.

Please check the exact schedule of each class below (View more details) and click ‘Register’.

Upon completing this course, you will be able to:

• Identify main problems in your baggage handling
• Analyze the impact of mishandled baggage for stakeholders
• Measure the performance of a handling system at an airport or outstation
• Improve baggage handling processes and infrastructure
• Identify planning requirements and airport infrastructure improvements
• Discuss solutions based on best practices, using IATA’s experience with industry-wide projects

The key topics that are covered during this course include:

• Airport types and airline requirements
• Processes within passenger terminal operations
• Operating characteristics of Baggage Handling Systems (BHS)
• Lost and mishandled luggage
• Slow processing
• Infrastructure planning and processes
• Measuring efficiency and performance
• Managing baggage handling teams
• Outstation operations and control
• Improving existing systems and processes
• Contingency towards uninterrupted services
• Future developments in BHS

This course is recommended for:

• Airport Operations Managers
• Station Managers
• Baggage Handling Supervisors
• Airport Development Specialists

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.