In this 3-day course you will learn that communication is an essential skill for conducting business, especially in the international context of aviation. Intercultural competence has been shown to increase organizational success. To be truly successful in any role you need to understand yourself and others, and know how to build and maintain effective relationships with clients and colleagues. This course will improve your understanding of cross-cultural differences and explore different methods of communication. It will teach you how to transfer information clearly and succinctly according to the needs of your audience.
Course code: GMC024VEEN02
To arrange in-house training for your company, please complete the in-house training request form or contact the Training Specialist in your region.
Upon completion of this course, you will be able to:
The key topics that are covered during this course include:
This course is recommended for:
An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.
For operations and corporate airport personnel, this diploma combines courses in different areas of airport operations to enhance your knowledge.
Excel in airside operations with the IATA Airside Operations Excellence Diploma. Gain hands-on skills in ramp handling, safety, team leadership, and operational efficiency to lead in ground operations.
Advance your aviation career with the IATA General Aviation Management Diploma. Gain practical and strategic management skills without interrupting your professional journey.
Advance your career in ground handling with the IATA Ground Operations Diploma. Gain practical skills in managing airside and landside operations, station performance, safety, and service quality.