Effective Communication Skills

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About the course

3-day (24 hours) classroom course

IATA Effective Communication Skills  aviation training course

In this 3-day course you will learn that communication is an essential skill for conducting business, especially in the international context of aviation. Intercultural competence has been shown to increase organizational success. To be truly successful in any role you need to understand yourself and others, and know how to build and maintain effective relationships with clients and colleagues. This course will improve your understanding of cross-cultural differences and explore different methods of communication. It will teach you how to transfer information clearly and succinctly according to the needs of your audience.

Download the Outline

Course code: GMC024VEEN02

Course format

Prerequisites

  • Recommended level is Entry-level and Intermediate.
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

In-house training

To arrange in-house training for your company, please complete the in-house training request form or contact the Training Specialist in your region.

Next class

Effective Communication Skills

United States, Miami (IATA)
9 - 11 February, 2026
Register before Nov 09, 2025 to take advantage of the 20% Early Bird discount (only for payment by credit card or ICH). *Terms apply
We recommend registering by 19 Jan to secure your place.
All prices displayed below are before tax and include applicable discounts.
Please note our Payment options and find out more about our Early Bird Terms.
Class no: 3016883
English
USD 1,328
USD 1,708
Regular*
USD 1,900

Effective Communication Skills

Netherlands, Amsterdam (IATA)
13 - 15 April, 2026
Register before Oct 13, 2025 to take advantage of the 25% Early Bird discount (only for payment by credit card or ICH). *Terms apply
We recommend registering by 23 Mar to secure your place.
All prices displayed below are before tax and include applicable discounts.
Please note our Payment options and find out more about our Early Bird Terms.
Class no: 3016796
English
USD 1,245
USD 1,601
Regular*
USD 1,781

Effective Communication Skills

Singapore, Singapore (IATA)
21 - 23 September, 2026
Register before Mar 21, 2026 to take advantage of the 25% Early Bird discount (only for payment by credit card or ICH). *Terms apply
We recommend registering by 31 Aug to secure your place.
All prices displayed below are before tax and include applicable discounts.
Please note our Payment options and find out more about our Early Bird Terms.
Class no: 3016970
English
USD 1,245
USD 1,601
Regular*
USD 1,781

What you will learn

Upon completion of this course, you will be able to:

  • Communicate effectively in a multicultural environment
  • Actively listen and observe others
  • Increase self-awareness of how you communicate and are perceived by others
  • Enhance your communication message to colleagues and team members
  • Ensure feedback is given effectively and with confidence
  • Get the best from meetings and influence others to reach consensus

Course content

The key topics that are covered during this course include:

  • Active listening
  • Self-awareness
  • Your social style
  • Cultural differences and communication
  • Constructive feedback

Activities

  • Exercises
  • Presentations
  • Discussions

Who should attend

This course is recommended for:

  • Professionals of all levels who want to enhance their communication skills and maximize their performance.

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

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