The IATA Airside Operations Excellence Diploma is a hands-on, specialized training program designed for ramp lead agents and airside professionals who are eager to master ground handling and ramp operations. Spread across four practical courses to be completed within three years, this diploma focuses on the core technical, safety, and management skills required to achieve excellence in airside operations. Throughout the program, you’ll dive deep into industry standards for ramp handling, as set out in the IATA Airport Handling Manual (AHM) and the IATA Ground Operations Manual (IGOM). You will gain expertise in servicing and turning around multiple aircraft types, optimizing ground service equipment and manpower to ensure efficient and timely operations. The program also emphasizes the importance of leading ramp teams to maintain high standards of safety and On-Time Performance (OTP), which are crucial for successful airport operations. In addition to practical training, you'll develop a keen understanding of how to foster a strong safety culture and reduce human error, improving both safety and operational efficiency. The program equips you with the skills to handle complex airside tasks, lead teams confidently, and stay informed about the latest industry trends and best practices. Ideal for ramp lead agents, ground operations managers, station managers, and those in regulatory compliance roles, this diploma is your key to excelling in airside operations, enhancing leadership abilities, and staying ahead in a rapidly evolving industry.
Diploma code: DIPL-58Learn the essential technical procedures for aircraft handling and loading to optimize the use of ground service equipment and manpower.
Learn how to improve safety and effectiveness in your ground operations with these recommendations for reducing human error.
Understand aircraft de-icing standards and procedures as required by regulators, airlines, de-icing service providers and airport authorities.
Principles of weight and balance as per the standard IATA Design Manual and Automated Load Sheet.This course prepares you for the Load Controller certification.
This course will demonstrate how to align with the latest regulations and best practices, providing detailed explanations on the role of airside safety in the Safety Management System (SMS).
Learn how to evaluate the complex baggage handling system, from check-in to baggage claim, with the aim of maximizing efficiency and enhancing customer service.
Learn best practices in commercial airline ground operations to build a profitable business model.
Improve your communication and presentation skills in a multicultural environment.
Learn how to prepare and manage your team's response to airport emergencies by following ICAO and FAA standards and recommended practices.
Transform the human resources function to be an essential and effective partner in developing and executing your organizational strategy.
Learn the scope, applicability and benefits of the IATA Ground Operations Manual (IGOM)
Learn how to apply the tools and skills of the ISAGO Program to prepare your organization for a successful audit.
Providing you with the necessary tools and techniques to investigate a ground operations (ramp) event.
Learn how to manage risks in ground operations through proactive risk assessment, mapping and mitigation actions
Learn operational aspects to perform quick turnarounds and minimize delays.