Airside Operations Excellence Diploma

4 classroom courses to be completed in 3 years

The IATA Airside Operations Excellence Diploma is a hands-on, specialized training program designed for ramp lead agents and airside professionals who are eager to master ground handling and ramp operations. Spread across four practical courses to be completed within three years, this diploma focuses on the core technical, safety, and management skills required to achieve excellence in airside operations. Throughout the program, you’ll dive deep into industry standards for ramp handling, as set out in the IATA Airport Handling Manual (AHM) and the IATA Ground Operations Manual (IGOM). You will gain expertise in servicing and turning around multiple aircraft types, optimizing ground service equipment and manpower to ensure efficient and timely operations.

The program also emphasizes the importance of leading ramp teams to maintain high standards of safety and On-Time Performance (OTP), which are crucial for successful airport operations. In addition to practical training, you'll develop a keen understanding of how to foster a strong safety culture and reduce human error, improving both safety and operational efficiency. The program equips you with the skills to handle complex airside tasks, lead teams confidently, and stay informed about the latest industry trends and best practices. Ideal for ramp lead agents, ground operations managers, station managers, and those in regulatory compliance roles, this diploma is your key to excelling in airside operations, enhancing leadership abilities, and staying ahead in a rapidly evolving industry.



Diploma code: DIPL-58

Upon completion of this diploma, you will be able to:

• Follow standard recommended procedures based on the IATA Airport Handling Manual (AHM) and IATA Ground Operations Manual (IGOM)
• Supervise under-the-wing operations
• Coordinate ramp teams and third party providers during turnaround
• Ensure the application of safety measures and modern techniques towards efficiency
• Maximize equipment and manpower utilization
• Stay updated on the latest industry trends

Key topics

The key topics that are covered during this diploma include:

• Ramp Operations
• IATA Standards in ground handling
• Safety and compliance
• Collaboration with airport stakeholders
• Team leadership and communications skills

This diploma is recommended for:

• Ramp lead agents and supervisors
• Ground operations managers
• Station managers
• Regulatory compliance professionals

How to register

• This diploma program consists of 2 required courses and 2 elective courses of your choice, all of which must be completed within 3 years.
• To begin working toward your diploma, go to each required and elective course page and register individually. You must complete all selected courses to be eligible for the diploma.
• Virtual classroom courses (when available for a specific course) are also recognized and accepted toward the completion of this diploma.

How to obtain your diploma

As you complete each course, it will be added to your training history found under My Training << Learn status << Completed. Once all the necessary courses are successfully completed, your diploma will be awarded and made available for download from your training profile.