Airside Operations Excellence Diploma

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Diploma

About the diploma

4 classroom courses to be completed in 3 years

IATA Airline Quality Management Diploma aviation training course

The IATA Airside Operations Excellence Diploma is a hands-on, specialized training program designed for ramp lead agents and airside professionals who are eager to master ground handling and ramp operations. Spread across four practical courses to be completed within three years, this diploma focuses on the core technical, safety, and management skills required to achieve excellence in airside operations. Throughout the program, you’ll dive deep into industry standards for ramp handling, as set out in the IATA Airport Handling Manual (AHM) and the IATA Ground Operations Manual (IGOM). You will gain expertise in servicing and turning around multiple aircraft types, optimizing ground service equipment and manpower to ensure efficient and timely operations. The program also emphasizes the importance of leading ramp teams to maintain high standards of safety and On-Time Performance (OTP), which are crucial for successful airport operations. In addition to practical training, you'll develop a keen understanding of how to foster a strong safety culture and reduce human error, improving both safety and operational efficiency. The program equips you with the skills to handle complex airside tasks, lead teams confidently, and stay informed about the latest industry trends and best practices. Ideal for ramp lead agents, ground operations managers, station managers, and those in regulatory compliance roles, this diploma is your key to excelling in airside operations, enhancing leadership abilities, and staying ahead in a rapidly evolving industry.

Download the Outline

Diploma code: DIPL-58

What you will learn

Upon completion of this diploma, you will be able to:
  • Follow standard recommended procedures based on the IATA Airport Handling Manual (AHM) and IATA Ground Operations Manual (IGOM)
  • Supervise under-the-wing operations
  • Coordinate ramp teams and third party providers during turnaround
  • Ensure the application of safety measures and modern techniques towards efficiency
  • Maximize equipment and manpower utilization
  • Stay updated on the latest industry trends

Who should attend

This diploma is recommended for:
  • Ramp lead agents and supervisors
  • Ground operations managers
  • Station managers
  • Regulatory compliance professionals

Additional information

  • To begin working toward your diploma, go to each required and elective course page and register individually. You must complete all selected courses to be eligible for the diploma.
  • As you complete each course, it will be added to your training history found under My Training << Learn status << Completed. Once all the necessary courses are successfully completed, your diploma will be awarded and made available for download from your training profile.
  • This diploma program consists of 2 required courses and 2 elective courses of your choice, all of which must be completed within 3 years.

To receive the diploma candidates must complete

  • 2 Required courses
  • 2 Elective courses

Required courses

Elective courses

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Aircraft De-icing Operations Management

Understand aircraft de-icing standards and procedures as required by regulators, airlines, de-icing service providers and airport authorities.

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Aircraft Weight and Balance

Principles of weight and balance as per the standard IATA Design Manual and Automated Load Sheet.This course prepares you for the Load Controller certification.

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Airside Safety Management & Compliance

This course will demonstrate how to align with the latest regulations and best practices, providing detailed explanations on the role of airside safety in the Safety Management System (SMS).

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Baggage Handling Services and Systems

Learn how to evaluate the complex baggage handling system, from check-in to baggage claim, with the aim of maximizing efficiency and enhancing customer service.

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Business Aviation Handling and Fixed-Base Operations, FBO

Learn best practices in commercial airline ground operations to build a profitable business model.

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Effective Communication Skills

Improve your communication and presentation skills in a multicultural environment.

  • Français
  • English
  • Español
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Emergency Planning and Response for Airports and GSPs with ERP Simulation

Learn how to prepare and manage your team's response to airport emergencies by following ICAO and FAA standards and recommended practices.

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Human Resources Management

Transform the human resources function to be an essential and effective partner in developing and executing your organizational strategy.

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IGOM Implementation and Standardized Procedures

Learn the scope, applicability and benefits of the IATA Ground Operations Manual (IGOM)

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ISAGO for Ground Service Providers

Learn how to apply the tools and skills of the ISAGO Program to prepare your organization for a successful audit.

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Ramp Incident / Accident Investigation

Providing you with the necessary tools and techniques to investigate a ground operations (ramp) event.

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Safety Management System (SMS) for Ground Operations

Learn how to manage risks in ground operations through proactive risk assessment, mapping and mitigation actions

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Station Operations Control

Learn operational aspects to perform quick turnarounds and minimize delays.

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