Ground Operations Diploma

4 courses to be completed in 3 years

The IATA Ground Operations Diploma is a comprehensive program designed to provide professionals with an in-depth understanding of ground handling operations for airlines and ground service providers. Spanning four courses over three years, this flexible program helps you formalize your knowledge and develop integrated skills in managing both airside and landside operations, in line with international standards. Throughout the diploma, you will explore key topics such as station management, airside and landside operations, and the critical collaboration needed between airlines and ground service providers. The program covers practical aspects like baggage mishandling, customer service, cost control, team management, and improving on-time performance and safety. This diploma is ideal for Ground Service Providers Managers, Station Managers, and Airport Supervisors who want to enhance their operational knowledge, improve station performance, and stay aligned with industry standards. By the end of the program, you will be equipped to lead and manage ground operations functions, addressing challenges like safety, efficiency, and service quality in a fast-paced environment. This program prepares you to excel in the dynamic and evolving field of ground handling.

• Formalize your Ground Operations knowledge according to international standards
• Develop integrated operational and management skills on Ground Ops functions as Service Provider or as Airline Ground staff
• Benefit from a selected combination of Ground operations related courses

• Ground Service Providers Managers
• Stations managers
• Airport supervisors

• To begin working toward your diploma, go to each required and elective course page and register individually. You must complete all selected courses to be eligible for the diploma.
• As you complete each course, it will be added to your training history found under My Training << Learn status << Completed. Once all the necessary courses are successfully completed, your diploma will be awarded and made available for download from your training profile.
• This diploma program consists of 2 required courses and 2 elective courses of your choice, all of which must be completed within 3 years.