They need enabling through your browser settings to access your account or purchase a course. Not sure how? Check www.iata.org/popups
You'll need to enable your pop-ups on this website and the IATA Customer Portal.
Travel Sales and Operations Diploma
About the diploma
Demonstrate that you have gained complete essential competencies to be a successful travel agent or travel agency manager with the IATA Travel Sales and Operations Diploma. Promote yourself as a holder of the highest level travel and tourism diploma to employers, customers, and travel industry suppliers.
Diploma code: DIPL-55
What you will learn
Upon completion of this diploma you will be able to:
Plan, organize and sell a variety of journeys and travel products that deliver satisfying travel experiences
Provide professional advice to your clients on the best travel options, customizing and constructing complex travel itineraries with specialized knowledge of travel products and sales skills
Supervise and manage a team and make business decisions based on sound negotiating strategies, product development, marketing and measuring financial performance
World and destination geography
Travel logistics including travel document issuance, reservations and GDS functionality
Standard and niche travel products and product development
Strategies in customer service delivery, sales, marketing and social media
Strategic management and negotiation
Administration and accounting
Meeting and event planning
Expertise in air journey pricing and ticketing
Travel industry laws and regulations
Who should attend
This diploma is recommended for:
Airline ticket and customer service agents
Call center customer service agents
Travel agency owners, operations, marketing and account managers
Travel agency accountants and back-office staff
Choose how you would like to purchase the diploma:
Purchase the full diploma package at a reduced price.
Purchase the courses individually by clicking on each course listed under the required and elective courses below.
How to obtain your diploma
A passing mark of 60% is required on all assignments and exams. A special distinction is awarded to candidates who obtain a distinction in all, or all but one, of all course exams and assignments that make up this Diploma.
Complete all Required and selected Elective courses that make up the Diploma within 3 years.
Please contact us on our Customer Portal to request your diploma, stating the title of the diploma you are applying for and the list of courses you completed for that diploma.
IATA Training will issue your diploma upon verification of your eligibility.
Purchase the full diploma package
Take advantage of the diploma discount when you purchase the diploma in a single transaction.
USD 1,350 (eBook)
USD 1,740 (eBook)
Scroll through to choose the Global Distribution System (GDS) that meets your requirements from the options below. When you click the Buy Now button, you will be directed to log in to your Training Account. Please have your login details ready.
Once payment has been received in full, you will be able to find your courses in your IATA Training account.