Travel Sales and Operations Diploma

To receive the diploma candidates must complete

  • 2 Required courses
  • 1 Elective courses


Demonstrate that you have gained complete essential competencies to be a successful travel agent or travel agency manager with the IATA Travel Sales and Operations Diploma. Promote yourself as a holder of the highest level travel and tourism diploma to employers, customers, and travel industry suppliers.

Diploma code: DIPL-55

What you will learn

Upon completion of this diploma you will be able to:

  • Plan, organize and sell a variety of journeys and travel products that deliver satisfying travel experiences
  • Provide professional advice to your clients on the best travel options, customizing and constructing complex travel itineraries with specialized knowledge of travel products and sales skills
  • Supervise and manage a team and make business decisions based on sound negotiating strategies, product development, marketing and measuring financial performance

Key topics

  • World and destination geography
  • Travel logistics including travel document issuance, reservations and GDS functionality
  • Standard and niche travel products and product development
  • Strategies in customer service delivery, sales, marketing and social media
  • Strategic management and negotiation
  • Administration and accounting
  • Meeting and event planning
  • Expertise in air journey pricing and ticketing
  • Travel industry laws and regulations

Download the Outline

Who should attend

This diploma is recommended for:

  • Travel agents/consultants
  • Airline ticket and customer service agents
  • Call center customer service agents
  • Travel agency owners, operations, marketing and account managers
  • Travel agency accountants and back-office staff


Candidates must complete 2 Required courses and 1 Elective courses within three years.

A passing mark of 60% is required on all assignments and exams. A special distinction is awarded to candidates who obtain a distinction in all, or all but one, of all course exams and assignments that make up this Diploma.

How to obtain your diploma

  1. Complete all 2 Required and 1 selected Elective courses that make up the Diploma, within 3 years.
  2. Please contact us on our Customer Portal to request your diploma, stating the title of the diploma you are applying for and the list of courses you completed for that diploma.
  3. IATA Training will issue your diploma upon verification of your eligibility.

Required courses

Elective courses

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