Demonstrate that you have gained complete essential competencies to be a successful travel agent or travel agency manager with the IATA Travel Sales and Operations Diploma. Promote yourself as a holder of the highest level travel and tourism diploma to employers, customers, and travel industry suppliers.
What you will learn
Upon completion of this diploma you will be able to:
Plan, organize and sell a variety of journeys and travel products that deliver satisfying travel experiences
Provide professional advice to your clients on the best travel options, customizing and constructing complex travel itineraries with specialized knowledge of travel products and sales skills
Supervise and manage a team and make business decisions based on sound negotiating strategies, product development, marketing and measuring financial performance
World and destination geography
Travel logistics including travel document issuance, reservations and GDS functionality
Standard and niche travel products and product development
Strategies in customer service delivery, sales, marketing and social media
Strategic management and negotiation
Administration and accounting
Meeting and event planning
Expertise in air journey pricing and ticketing
Travel industry laws and regulations
Who should attend
This diploma is recommended for:
Airline ticket and customer service agents
Call center customer service agents
Travel agency owners, operations, marketing and account managers
The participant will be responsible for any duties and taxes levied by the country of destination. IATA is not able to provide any technical support for the tablet or warranty. Any device repairs are the clients' responsibility.
Requirements and registration
Candidates must complete 2 Required courses and 1 Elective courses within three years.
A passing mark of 60% is required on all assignments and exams. A special distinction is awarded to candidates who obtain a distinction in all, or all but one, of all course exams and assignments that make up this Diploma.
How to obtain your diploma
Complete all 2 Required and 1 selected Elective courses that make up the Diploma, within 3 years.
Please contact us on our Customer Portal to request your diploma, stating the title of the diploma you are applying for and the list of courses you completed for that diploma.
IATA Training will issue your diploma upon verification of your eligibility.