Human Factors in Ground Operations (Classroom, 3 days)


About

Ground Operations is a service sector where turnaround teams play a key role in safety and on-time performance. Learn how to improve safety and effectiveness in your ground operations with these recommendations for reducing human error.

This course is available at IATA Training Centers and Regional Training Partner locations, and on-demand as in-house training.

Course code: TAPG-03

Course format

  • This classroom course provides 3 days (24 hours) of instruction delivered by an official IATA Instructor.
  • Student performance will be based on an assessment

Prerequisites

  • There are no prerequisites for this course
  • Recommended level is Intermediate
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

Next class

Human Factors in Ground Operations (Classroom, 3 days)

Germany, Frankfurt (FRA-RTP)
3 - 5 June, 2020
Register before 13 May, 2020 for a USD100 discount
Please register by 13 May
All prices are before tax. Class no: 104782 English
Dev. Nations
USD 1,540
Member
USD 1,990
Regular
USD 2,200

This class is offered in cooperation with FRAPORT.

As part of the course, participants will be visiting FRAPORT facilities airside, so it is highly advisable to bring appropriate clothing for the visit at the ramp.

4 additional classes are scheduled

Human Factors in Ground Operations (Classroom, 3 days)

United States, Miami (IATA, ACCET Accredited)
9 - 11 September, 2020
Register before 11 Jun, 2020 for a 20% discount
Please register by 19 Aug
All prices are before tax. Class no: 109928 English
Dev. Nations
USD 1,540
Member
USD 1,990
Regular
USD 2,200

Accett

The IATA Training Center in Miami is ACCET Accredited


A regional course discount (up to 10% discount) is available for classroom courses at IATA Training Centers in the Americas (excluding Canada).

To claim the discount, enter 'LatAmTraining' in the promotional code field during your registration. The discount will be deducted automatically from the course price. This discount will be applied in addition to any qualifying early bird promotion.

Miami Training Center Information

Human Factors in Ground Operations (Classroom, 3 days)

Singapore, Singapore (IATA)
23 - 25 September, 2020
Register before 25 Jun, 2020 for a 20% discount
Please register by 02 Sep
All prices are before tax. Class no: 109927 English
Dev. Nations
USD 1,540
Member
USD 1,990
Regular
USD 2,200

Human Factors in Ground Operations (Classroom, 3 days)

Germany, Frankfurt (FRA-RTP)
9 - 11 November, 2020
Register before 11 Aug, 2020 for a 20% discount
Please register by 19 Oct
All prices are before tax. Class no: 104783 English
Dev. Nations
USD 1,540
Member
USD 1,990
Regular
USD 2,200

This class is offered in cooperation with FRAPORT.

As part of the course, participants will be visiting FRAPORT facilities airside, so it is highly advisable to bring appropriate clothing for the visit at the ramp.

Human Factors in Ground Operations (Classroom, 3 days)

Oman, Muscat (OAMC-RTP)
6 - 8 December, 2020
Please register by 15 Nov
All prices are before tax. Class no: 124353 English
Dev. Nations
USD 1,540
Member
USD 1,990
Regular
USD 2,200

This course is offered in cooperation with Oman Airports.

For information and to register, please contact:

Ahmed Almaqbali
Learning & Development Centre
Oman Airports
Muscat International Airport
Tel: +968-2435-2006
E-mail: ahmed.almaqbali@omanairports.com

OR

Samiha Al-Shibani
Learning & Development Centre
Oman Airports
Muscat International Airport
Tel: +968-2435-2047
E-mail: samiha.alshibani@omanairports.com

What you will learn

On completion of this course you will be able to:

  • Know the human factors that can impact your ground operations
  • Evaluate the situation at your station and recommend solutions for reducing human error
  • Cooperate with your teams to address potential threats in your operations
  • Manage processes to control human factors in your operations
  • Communicate the importance of human factors initiatives to your colleagues and stakeholders

Course content

  • Introduction to the human factors concept
  • The influence of human factors in aviation
  • Comparing human error and technical fault incidents
  • How human factors can improve safety
  • Examples of human error and technical fault incidents (exercise)
  • Analysis of initiating and modulating factors
  • Analysis of the “Top-12” human factor issues in ground operations
  • Responsibilities for monitoring, reporting, training and auditing
  • Communication, responsibilities and Standard Operating Procedures (SOP)

Download the Outline

Activities

  • Exercises
  • Examples

Who should attend

This course is recommended for:

  • Airport managers and coordinators
  • Station managers
  • Airport authority operation managers
  • Ground service provider staff
  • Regulator staff

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

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