International Negotiation Skills (classroom)

Did you know that in the past 5 years, 389 participants from 60 countries have taken this course with IATA?

3-day (24 hours) classroom course

For most of us, to negotiating means entering difficult terrain: weighing our power vs. the relationship, balancing our goals with others, challenging the other party, and compromising. This is enlarged in scale when we need to bridge differences, be it dealing with people from different countries, with other company cultures, differences in power, in negotiation positions, and interests. More than in any other competence, we need effective tools to design our communication to bridge these differences while still ensuring to meet our objectives. This course aims to provide you with useful models, perspectives, tools and most of all applicable competencies so you will be able to prepare, conduct and lead successful (and intercultural) negotiations in the airline industry with sustainable results. We will provide pragmatic support to deal with challenging situations and with difficult partners as well as with daily life examples from the airline industry environment.

Course code: TAPH-21

Course format

• This classroom course provides 3 days (24 hours) of instruction delivered by an official IATA Instructor.
• Take this course at an IATA Training Center, Regional Training Partner, or on-demand as in-house training.
• Student performance will be based on an assessment.

Prerequisites

• Recommended level is Intermediate.
• The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

• When you click the Register button, you will be directed to log in to your Training Account.
• Register early and save up to 25% at our Training Centers! Please read the Terms and Conditions for the early bird discount.

In-house training

To arrange in-house training for your company, please complete the in-house training request form or contact the Training Specialist in your region.

Upon completion of this course you will be able to:

• Identify the key (un-)success factors for any negotiation
• Prepare your negotiation in a professional way within minutes
• Consciously adopt your negotiation approach and style to cater for intercultural differences
• Identify and change leverage factors in your favor
• Consciously use the negotiators toolset of communication means to achieve lasting results

The key topics that are covered during this course include:

• Negotiation basics and success factors
• Professional Preparation
• Intercultural differences
• Manipulation techniques
• The negotiation process – micro & macro

Activities

• Practice, Practice, Practice: you will apply all the models and instruments on your own negotiation case(s) and exercise these with a learning partner or in small groups
• Video-taped simulations

This course is recommended for:

• Professionals of all levels who want to enhance their negotiation skills and work more effectively.

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.