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Did you know that in the past 4 years, 365 participants from 59 countries have taken this course with IATA?
About the course
3-day (24 hours) classroom course
For most of us, to negotiate means to enter difficult terrain: weighing our power vs. the relationship, balancing our goals with others, challenging the other party, and compromising. This is enlarged in scale when we need to bridge differences, be it dealing with people from different countries, with other company cultures, differences in power, in negotiation positions, and interests. More than in any other competence, we need effective tools to design our communication to bridge these differences while still ensuring to meet our objectives. This course aims to provide you with useful models, perspectives, tools and most of all applicable competencies so you will be able to prepare, conduct and lead successful (and intercultural) negotiations in the airline industry with sustainable results. We will provide pragmatic support to deal with challenging situations and with difficult partners as well as with daily life examples from the airline industry environment.
Upon completion of this course you will be able to:
Identify the key (un-)success factors for any negotiation
Prepare your negotiation in a professional way within minutes
Consciously adopt your negotiation approach and style to cater for intercultural differences
Identify and change leverage factors in your favor
Consciously use the negotiators toolset of communication means to achieve lasting results
The key topics that are covered during this course include:
Negotiation basics and success factors
The negotiation process – micro & macro
Practice, Practice, Practice: you will apply all the models and instruments on your own negotiation case(s) and exercise these with a learning partner or in small groups
Who should attend
This course is recommended for:
Professionals of all levels who want to enhance their negotiation skills and work more effectively.
An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.
"The course fulfilled all my expectations and broadened my perspective on every-day interactions with suppliers and clients. The extensive use of real-life examples, the active class participation and the vast experience of the instructor made the training particularly valuable." Monica Gutierrez Cardenas, Chief of Technical Purchasing, Avianca