Learn about the latest updates in the 2018 edition, and how to use the IATA SGHA as a commercial agreement and services description document. This course covers the SGHA section by section, giving you the foundations to write the Annex B and Service Level Agreement (SLA) accurately and effectively. Learn how to enhance cooperation, efficiency and savings in your negotiations through technical training and exercises that replicate today’s global marketplace.
This course is available at IATA Training Centers and Regional Training Partner locations, and on-demand as in-house training.
Course code: TAPP-32
Please note that prices DO NOT include the 6% Chinese VAT. The VAT must be paid additionally if applicable to your registration.
The IATA Training Center in Montreal is ACCET Accredited
The Canadian authorities have announced that starting March 15, 2016, visa-exempt foreign nationals who fly to or transit through Canada will need an Electronic Travel Authorization (eTA). Exceptions include U.S. citizens and travelers with a valid visa. Do you need an eTA? Find out here.
To apply simply click here (a CAD 7 fee applies) for your upcoming trip.
Please note that travelers or arrangers are responsible to request their visas through varying designated channels (consulates and/ or third party companies) in due time.
A regional course fee (15% discount) is applied to course participants residing in Canada who attend classes at the Montreal Training Center. To claim the discount, enter YMQ-LOCAL in the promotional code field during your registration. The discount will be deducted automatically from the course price.
These regional discounts will be applied in addition to any qualifying early bird promotion.
As per the detailed procedure on our tax page, non-canadian residents do not pay sales taxes if they advise us prior to their purchase.
Upon completing this course you will be able to:
This course is recommended for:
An IATA Certificate of Attendance is awarded to participants who successfully complete the workshop.
Gain management and operational knowledge about efficient ground operations for airlines and GSPs.
Learn how to design and implement a QMS that includes a document control system and internal audit processes.
Ludwig Dorfmeier, Director - Contract Air, Middle East and Africa, DHL Aviation EEMEA
With a B.Sc. in Aviation Management, an MBA, and 15 years of flight operations experience behind me, I wanted to refresh my knowledge - this time with a focus on ground operations. I researched several executive-level programs but chose IATA’s Ground Operations Diploma program for its reputation and convenient course schedule. The SGHA-SLA & Effective Negotiation Behaviors workshop was a great introduction to IATA’s courses and approach to ground operations training. I work with SGHAs - mainly wet and dry lease agreements – daily, and this practical course has helped me utilize the manual to its fullest and formulate solutions to issues when they arise on the ramp. Thanks to a lot of practice opportunities provided during the course, I also feel more confident when generating agreements with our established pool of operators.
Theory is great, but it’s the experience the instructors and other participants bring to the classroom I find most beneficial. I recently took a course with a group of CAA and Airport Authority representatives from Nigeria, a country in which DHL operates. It was a valuable opportunity to meet some of the people I work with and see how we might increase our cooperation on common issues. My colleagues are now very aware of my training history with IATA, and I recommend IATA courses to those interested in furthering their aviation careers. I strongly believe IATA courses and diplomas are useful at all career levels, increasing the credibility of both the individuals and their companies.