Safety Management Systems (SMS) for Airlines (Classroom, 5 days)

Some of these topics are also explored in the following virtual classroom course:


Guidelines to align your operations with ICAO annex 19 safety management systems provisions and comply with industry requirements for personnel licensing, operation of aircraft and more. The systematic SMS approach ensures both safer operations and improved overall efficiency by managing organizational structure, staff accountabilities, policies and procedures. Developed in accordance with ICAO principles, this course helps you fulfil SMS requirements and establish a functional SMS within your operations.

This course is available at IATA Training Centers and Regional Training Partner locations, and on-demand as in-house training.

Course code: TALS-01

Course format

  • This classroom course provides 5 days (40 hours) of instruction delivered by an official IATA Instructor.
  • Student performance will be based on an assessment


  • Participants should have basic knowledge of operational safety
  • Recommended level is Intermediate and Advanced
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

There are no scheduled classes at the moment

What you will learn

Upon completing this course you will be able to:

  • Develop, manage and monitor a SMS that fits within the scope of your operations
  • Make improvements to your operations that will prevent costly accidents, incidents and injuries to staff
  • Comply with industry requirements and improve your cooperation with regulatory authorities
  • Understand how to use the SMS as an effective management tool for safety performance and productivity
  • Use risk management tools to continually improve your safety performance

Course content

  • Safety regulations
    • Compliance and performance with ICAO SMS and state safety programs
    • SMS definition and the 4 pillars
  • Safety policy and objectives
    • Safety accountability and responsibilities
    • SMS documentation
    • Organizational system description
  • Safety risk management
    • Hazard identification and analysis
    • Safety risk evaluation
  • Safety assurance
    • Safety assurance and ICAO SMS framework
    • Safety performance monitoring requirements
  • SMS - safety reporting
    • Managing a safety reporting program
  • SMS implementation
    • Phased approach
    • Rationale and justification

Download the Outline


  • Exercises
  • Role plays

Who should attend

This course is recommended for:

  • Airline operations managers
  • Corporate and operational safety managers, analysts, coordinators
  • Postholders
  • Quality managers

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

Additional content


Mohammed Eturki, National Air Services (NAS), In-company course participant
This is one of the best training courses I have taken during my 25+ years in the industry. The rich content covered all the SMS essentials and I couldn’t have asked for a better instructor whose knowledge, operational experience and passion for the subject matter made the course truly enjoyable! Working for an organization that supports and promotes global safety, I am certain IATA’s safety training contributes to reducing industry accidents and hazards.

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