Need Help?

Contact us

Find your way to better learning

Need Help?

Contact us
Explore Singapore

Welcome to IATA and thank you for choosing to train with us.

The entire IATA Training team wants to ensure the very best experience for you during your stay with us. Our goal is to provide you with a safe learning environment where you can maximize your potential.

The following pages set out some important logistical and practical information about our Singapore Training Center to help you get the most out of your time with us. Please take a moment to read about our services and procedures. Our team of training coordinators, instructors, and product managers will be happy to assist you with any questions or special needs you may have.

I wish you a successful stay in Singapore and a rich, educational experience during your course.

Thank you for your interest in IATA Training.

Tanja Schmidt
Director of IATA Training

Accessing the Singapore Training Center

The Singapore Training Center is located in the IATA office in Mapletree Business City (MBC), on Pasir Pajang Road.  

  • IATA Training
    80 Pasir Panjang Road
    #20-81 Mapletree Business City (MBC)
    Singapore 117372

Upon exiting the customs area in the Arrivals Hall, taxi stands are to be found in all terminals at Changi Airport, and the journey will take around 25 to 30 minutes.

Alternatively, the train service (MRT) runs from the airport to our Training Center. Take the Circle MRT line and get off at Labrador Park Station. Take the link bridge to Alexandra Retail Centre (ARC) and Mapletree Business City (MBC) which operates daily from 0630 hrs to 0000 hrs.

There are multiple mobile and online platforms available to help you to plan your journey, no matter where you are in Singapore. Following are two recommendations:

  1. The MRT rail network is the most convenient mode of transport with stations all over the city and covers most parts of the island, including Changi Airport. The operating hours are from 5.30am to 12.30am daily, with intervals of 3 to 10 minutes. You will need an EZ link card, which you can purchase at kiosks available at all train stations. MRT System Map
  2. Car: The MBC is connected by the Ayer Rajah Expressway (AYE) and Central Expressway (CTE). The main entrance to MBC is on Pasir Panjang Road and there is another entrance off Alexandra Road. Take the road to ARC and the PSA Building (PSAB).
  3. Taxis are metered, but there may be surcharges added. You can hail a taxi by the roadside at most places, or by queuing for one at taxi stands found at most shopping malls, hotels and tourist attractions. To estimate the fare, check with the driver on the surcharges and ask for a receipt at the end of the trip. To book a taxi, use the common taxi booking number is 6-DIAL CAB (6342-5222).
  4. Bus : Visit the Bus schedule for up-to-date information. Bus numbers: 10, 30, 30e, 51, 143, 175, 176, 188, 188e travel along Pasir Panjang Road. Stop at Mapletree Business City, ID 15159, outside MBC to reach the Training Center. Bus numbers: 51, 57, 61, 93, 97, 97e, 100, 120, 166, 175, 408,963, 963E, 963R travel Alexandra Road. To reach the Training Center stop at Opp NOL Bldg, ID 15049, opposite ARC.

About the Singapore Training Center

Building reception desk

Upon your arrival, please present yourself at the building Reception in the lobby for security clearance. You will be directed to the Training Center where your Training Coordinator will direct you to the training room. Please always wear your badge while in the Training Center. As the course begins at 0900 hrs, please arrive 30 minutes prior to class commencement to ensure limited disruption to the course.

Security clearance at the Training Center

Please note that daily security clearance is required for access into the building. To ensure a smooth process, it is advisable to arrive at the security desk no later than 0830 hrs.

Please ensure that each day of the course you bring:

  • Photo identification (i.e. Driver’s License, National ID Card or Passport)
  • A printed copy and/or a soft copy of the verification email sent to you upon the making of the order (the email should be titled 'Your purchase for [Course Title] in Singapore, Singapore (IATA), order #0000XXXXXX from IATA Learning'

Both documents must be presented daily. Please note that there will be no retention of your documents.

Business center

  • Please bring your laptop to your course to access your course material, and don’t forget to pack your laptop cables and adaptors to connect to the Singapore plugs as we are unable to provide them.
  • There are four workstations in the training lounge for your training needs. All workstations have internet access and are linked to a photocopier/printer. Wireless internet access is available at the IATA Training Center. Please ask the Training Coordinator for the username and password. Please ensure that your laptop is properly configured for Wi-Fi access, as the IATA IT staff cannot provide support on external laptops.

 

Dress Code

  • Business casual attire is recommended for classroom courses.

Personal Belongings

  • Please keep your personal belongings with you at all times.
  • IATA cannot be held responsible for any lost or unattended items.
  • Breaks and lunch
    The IATA Office is in the shopping district and surrounded by shopping malls with food courts, restaurants as well as dining precincts. There are several places to eat at the MBC:

    There are also many other cafes, coffee shops and restaurants nearby in the Alexandra Retail Centre (ARC) Shop Directory
  • Smoking
    Smoking is not permitted anywhere in the IATA Office. Smoking is permitted only outside the building on the ground floor at designated areas.
  • Travel arrangements
    Please ensure that you obtain any required visas, health and insurance documents well in advance of your course.

Fire alarm (IATA building)

If you hear an alarm.

  • Leave the building immediately through the nearest available exit
  • Take only personal belongings with you
  • Follow the instructions of the evacuation team
  • Do not use the elevators
  • For any questions or assistance, please raise a ticket through the IATA Customer Portal. Our support team will review your request and get back to you as soon as possible.

Visa & Payment

Visit the Immigration & Checkpoints Authority of Singapore for full details. We recommend that you allow a minimum of 4 weeks to process your visa application. IATA cannot intervene in the application process or guarantee such documentation.

However, should the Singapore Embassy require an invitation letter from IATA, please contact the training coordinator assigned to your course. Any such letter can only be released by IATA after course fees have been paid in full.

SG Arrival Card (SGAC) with Electronic Health Declaration is required to be completed within 3 days before arrival to Singapore. Here is the website to find out more.

Complete payment must be received prior to the beginning of the course. Please note that the IATA does NOT accept CASH payments. Credit card, bank transfer and Clearing House payments are welcome.

  • Bank wire transfers should be made to:
    IATA Account No: 404-903-7
    Bank Number: 003
    Branch Number: 00001 Royal Bank of Canada
    1, Place Ville Marie
    Montreal, Quebec
    Canada H3C 3B5
    Swift Code: ROYCCAT2
    ABA No. / Routing No.: 021000021

Payment online is easy and can be accessed on www.iata.org/cc-payment. You will need your invoice number and a valid credit card.

Banks and Foreign Exchange offices are located near the IATA Office. The closest is HSBC Bank at MBC Block 20 #10-21. Shenton Money Exchanger is located at Alexandra Retail Centre (ARC) #01-18A.

Hotels & Leisure

Hotel booking/confirmation

You are responsible for making your reservation directly with the hotel. It is highly recommended that you make a refundable hotel reservation.

To make a reservation, complete the registration form and email it directly to the hotel.

Payment for the room, tax and incidentals is the responsibility of the participant. Please note that IATA cannot accept any responsibility for your liability to the hotel.

Recommended hotels

IATA Singapore has negotiated preferential rates for several hotels. Transportation to and from the hotel to our Training Center is available. Please confirm with the hotel concierge upon your check-in.

 

To explore restaurant options near the Training Center or your accommodation, you may refer to third-party restaurant platforms and dining guides. These platforms allow you to search based on location, cuisine, price range, availability, dietary preferences, and customer reviews.

Please note that restaurant information, availability, prices, and reviews are managed by third-party platforms and may change without notice.

The Singapore Tourism Board will be able to assist you at its Visitor Centers, where you can pick-up free brochures or maps to help you to explore the island. Visitor Centers are located at:

  • Changi Airport Arrival Halls and Transit Halls, Terminals 1 and 2
  • Junction of Cairnhill Road and Orchard Road

For additional tourist information, please call the Singapore Tourist Hotline or visit this the www.visitsingapore.com website.

  • 1800 736 2000 (toll-free in Singapore)
  • (65) 6736 2000 (from overseas)

Tourist attractions

Museums

Shopping districts, electronic goods and other activities

Emergency Info

In case of an emergency, you can contact these numbers for free.

  • Police: 999
  • Ambulance and Fire: 995

Additional numbers are available on the Singapore city website www.gov.sg.

There following are the closest medical clinics to the IATA Office:

  • The Clinic Group @ Business City
    20 Pasir Panjang Road, #02-26 Mapletree Business City
    Tel: +65.6816.7180
    Operating hours: Monday to Friday 8.30am to 1pm, 2pm to 5.30pm
  • Shenton Wellness Centre
    Address: 460 Alexandra Road, #02-15 Alexandra Retail Centre
    Tel: +65.6376.1630
    Operating hours: Monday to Friday 8.30am to 1pm, 2pm to 5.30pm

Policies

  • For detailed information on course fees, payment terms, and applicable pricing conditions, please refer to our Pricing Page. Early bird rates may be available for selected courses when booking within the eligible period.

Please read the IATA Training Terms and Conditions to know more about our General Conditions applicable to all IATA Training courses, and the Special Terms and Conditions applicable to the various course formats.

Visit the IATA website to find out about IATA Training’s Policies, including the Grading Policy and Academic Integrity Policy.

  • If you would like to make a complaint to IATA Training, please submit your complaint by raising a case through our IATA Customer Portal. Your training experience is very important to us. Please include the title 'Complaint' and we shall prioritize your message.