My Training Account
We have training for senior and junior-level airport professionals in the areas of management, marketing, operations and security. Explore the courses below to play an important part in this dynamic sector.
Our courses are taught by experienced industry practitioners, providing best practices and skills to help you overcome the increasing competition in the airport market.
Found 105 courses and diplomas
Classroom
Implementing Baggage Tracking through RFID and XML Messaging
Explore the options to track baggage with a specific focus on RFID how tracking data can be exchanged with other parties through baggage XML messaging
Classroom
ISAGO for Auditors
A requirement for all ISAGO Pool member auditors, this course covers the audit process specific to ISAGO as well as its standards and recommended practices.
Virtual classroom
ISAGO for Auditors
A requirement for all ISAGO Pool member auditors, this course covers the audit process specific to ISAGO as well as its standards and recommended practices.
Virtual classroom
ISAGO for Ground Service Providers
Learn how to apply the tools and skills of the ISAGO Program to prepare your organization for a successful audit.
Classroom
ISAGO for Ground Service Providers
Learn how to apply the tools and skills of the ISAGO Program to prepare your organization for a successful audit.
Virtual classroom
NOTAM Origination for Airports
Providing the necessary understanding of AIS and the detailed knowledge needed to take the role of NOTAM initiator, effectively and safely, meeting the expectations of regulators
Classroom
NOTAM Origination for Airports
Providing the necessary understanding of AIS and the detailed knowledge needed to take the role of NOTAM initiator, effectively and safely, meeting the expectations of regulators
Classroom
Passenger Assessment and Travel Document Checks
Learn about machine-readable passports and ID cards, false documents, techniques for passenger assessment and exception handling.
Classroom
Passenger Experience Service Design - Advanced
Gain a deeper insight on how to use service design thinking as a methodology to empathize with passengers and ensure passenger satisfaction across the whole experience.
Classroom
Passenger Facilitation
Systems, tools, policies, and collaboration among multiple stakeholders necessary for achieving coherent and efficient aviation facilitation.
Classroom
Passenger Handling Supervision
Intensive course in passenger services: customer service best practices, conflict management skills, international passenger and baggage handling standards
Classroom
Passenger Processing Design and Implementation
Gain the skills to carry out transformational projects through industry recommended practices for successful Fast Travel implementations
Virtual classroom
Ramp Incident / Accident Investigation
Providing you with the necessary tools and techniques to investigate a ground operations (ramp) event.
Classroom
Ramp Incident / Accident Investigation
Providing you with the necessary tools and techniques to investigate a ground operations (ramp) event.
Classroom
Re-imagining Passenger Experience Through Design Thinking
An introduction to the design thinking process, and how to apply 'human-centered' design techniques, in combination with analytical research of customers
Virtual classroom
Passenger Experience Service Design Fundamentals
Understand the design thinking process and show you how to apply "human-centered design" techniques in combination with analytical research of customers
Classroom
Safety Management System (SMS) for Ground Operations
Learn how to manage risks in ground operations through proactive risk assessment, mapping and mitigation actions
Virtual classroom
Safety Management System (SMS) for Ground Operations
Learn how to manage risks in ground operations through proactive risk assessment, mapping and mitigation actions
Classroom
Safety Management Systems (SMS) for Airports
Understand the mandatory requirements for airport/aerodrome Safety Management Systems to ensure compliant operations.
E-LEARNING
Safety Management Systems (SMS) for Ground Operations - Fundamentals
Get basic understanding of Safety Management Systems (SMS) relevant to ground operations.
Diploma
Security Leadership and Corporate Development Diploma
This diploma has been designed with a holistic approach to leadership in a corporate security environment that supports the aviation business as we move into a hybrid digitalized environment.
Classroom
SGHA for Line Maintenance
Learn how to use the IATA SGHA to its fullest potential as a commercial agreement and services description document for line maintenance services.
Virtual classroom
SGHA for Line Maintenance
Learn how to use the IATA Standard Ground Handling Agreement to its fullest potential as a commercial agreement and services description document for line maintenance services
