New Distribution Capability (NDC) is a data exchange format based on Offer and Order management processes for airlines to create and distribute relevant offers to the customer regardless of the distribution channel.
NDC (New Distribution Capability) is a travel industry-supported program (NDC Program) launched by IATA for the development and market adoption of a new, XML-based data transmission standard (NDC Standard). The NDC Standard enhances the capability of communications between airlines and travel agents and is open to any third party, intermediary, IT provider or non-IATA member, to implement and use.
NDC enables the travel industry to transform the way air products are retailed to corporations, leisure and business travelers, by addressing the industry’s current distribution limitations: product differentiation and time-to-market, access to full and rich air content and finally, transparent shopping experience.
Who will benefit and how?
Available on a voluntary and open basis, NDC benefits different industry players across the airline distribution value chain as follows:
- Full service and low-cost airlines > Differentiate their Products and Services
- Travel Sellers > Access Full and Rich Air Content of the Airlines
- Customers > Benefit from a Transparent Shopping Experience
Broaden your knowledge
Learn more about NDC and what others have to say about it and sign up for the Airline Retailing Hub e-newsletter.
- Fact Sheet (pdf) (Jun 2021): A one-pager on NDC: The NDC Program, the NDC Standard, and more
- Resolution 787 (pdf) (Oct 2012): A copy of the IATA Resolution, supporting the NDC Program
- Airline Retailing: the value at stake by McKinsey & Company (October 2019)
- Get started with NDC (pdf) (Oct 2019) how to build a business case, who to talk to, what to look out for, etc. A must-read if you are starting your journey to retailing.
The current NDC and ONE Order certifications and Supporting NDC recognition will move into the Airline Retailing Maturity (ARM) index with a broader scope to cover airline retailing using offers and orders based on the IATA Enhanced and Simplified Distribution (EASD) standards. We have created an Airline Retailing Maturity index website with videos, resources and documentation to help transition into the new certification model.
The ARM index will be publicly launched in October 2021 at the Digital, Data & Retailing (DDR) Symposium. The current registries will continue to exist in parallel until October 2022, however beginning in October 2021 all new certifications and renewals will be on the new ARM index.
Are you NDC certified?
IATA provides the only official industry certification program for NDC.
The certification process examines the capabilities of airlines, agents and aggregators to receive and send NDC messages, testing specific NDC solutions.
NDC Certification covers:
- Airlines, Sellers and Aggregators – Any airline that deploys an NDC API or any seller or aggregator that consumes these APIs; and
- IT Providers – Any vendor that offers NDC products and services for airlines and distributors can become NDC capable.
Access now the NDC Certification Registry to see who are the NDC certified /capable actors.
- Results of the industry survey used to create the criteria in the NDC@Scale: Roadmap to Critical Mass
Rise to the standard and apply for certification:
- NDC@Scale Certification Application Form - Airlines (word)
- Certification Application Form - Airlines and Sellers (word)
- Certification Application Form - IT Providers and Aggregators (word)
- Guide to NDC Certification Program (pdf)
The NDC Messages are governed by the Shop-Order Standards Board under the Passenger Standards Conference and managed by three specialised Industry Groups; the Offer, Order and Customer Payment Groups. These Groups, ensure the standard is maintained and improved each release.
If you are an airline or strategic partner and would like to join the conversations and help set the standard, please contact firstname.lastname@example.org for more information.
IATA Passenger Messaging Standards
The NDC (Offer and Order) messages can be found within the standard IATA Passenger Messaging Standards.
- Download the latest Schemas
NDC Implementation Guide
The Offer, Order and Customer Payment Group have created an implementation guide to aid implementers in using the NDC (Offer and Order) Messages.