IMPORTANT DELIVERY INFORMATION
Agents who have ordered and paid for a printed ID Card, please be advised that due to the COVID-19 outbreak including other restrictive measures imposed by local governments, delivery times may be longer than usually anticipated. Delivery service is not available for agents outside of Canada and the US starting Nov 15, 2021. The digital ID Card is accessible to all cardholders on the AgentExperience app.
> Agents based in the US, please visit the IATAN site.
ID Card Online Platform is available for IATA travel agents to submit their ID Card application, supporting documents and make payment. Whether it is for first-time cardholder application, renewal or change of agency code on your existing ID Card, the Online Platform serves as the gateway to all your ID Card needs.
Please ensure we have the correct mailing address of your agency on the ID Card Online Platform before completing the application. For any changes in your agency details (such as company name, address, ownership information), please inform us via IATA Customer Portal.
Get Your ID Card Now!
Three steps to obtain your IATA/IATAN ID Card
1. Digital Photo (optional for existing cardholders)
- Taken in the last 12 months, to reflect your current appearance
- Taken in full-face view directly facing the camera, no profiles
- Preferably taken in front of a plain white or off-white background
- No hats or sunglasses
- Must be at least 300 pixels wide by 400 pixels high
2. Proof of Employment (provide one of the following accepted documents)
- Official letter of employment with your full name, company name, hours of work per week, dated & signed by your reporting manager.
- Official payslip (payment/commission record) with your full name, company name, and date.
Documents must be in PDF format and dated no longer than 3-month from the date of application.
- Marriage certificate
- Driver's license
- National Identify Card
Warning: False declaration will lead to the cancellation and blacklisting of the ID Card.
Accepted methods of payment
The price of the ID Card may range between USD 30.00 and USD 70.00 depending on the class of Agency you work for (additional courier fees may apply). All fees, as listed in the application, are non-refundable. Payment must be made in ID Card Platform using either:
- American Express
ID Card Holder Agreement
- IATA/IATAN Card Holder Agreement- English
- IATA/IATAN Card Holder Agreement - French
- IATA/IATAN Card Holder Agreement - Spanish