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ISO 9001:2015 certified
IATA Training is ISO 9001:2015 certified for the design, development, and delivery of training products for the aviation industry.
ISO 9001:2015 specifies requirements for a quality management system when an organization needs to demonstrate its ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements; and aims to enhance customer satisfaction through the effective application of the system, including processes for improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements.
96% of participants agree that our instructors are experts in their fields
IATA Training Quality Policy
IATA Training is committed to being the strategic partner for the aviation industry, providing high-quality training solutions that support industry upskilling and professional excellence. Our Quality Management System (QMS) is built upon the following core commitments:
- Customer Focus: We ensure that our training products and services meet customer needs and expectations.
- Regulatory Compliance: As a standard setter in the industry, we are committed to delivering training products and services aligned with the latest standards and regulatory updates.
- Operational Excellence: We manage our training processes to deliver “as per expected”, ensuring that quality is an integral part of our daily operations.
- Continuous improvement: We foster a continuous improvement mindset, constantly challenging our status quo to increase efficiency, effectiveness, and customer satisfaction.
- Culture of responsibility: We promote a quality culture by encouraging participation and communication across different IATA departments and regions, ensuring that every Training team member understands their role in achieving our goal.
- Strategic alignment: Our quality objectives are aligned with our strategic growth plan.
This policy provides the framework for setting our quality objectives and is reviewed periodically to ensure its continued suitability to the IATA Training strategy.
Learner-centered approach
We strive to design courses that promote active learning and avoid the learner’s passive assimilation of the course content. Throughout our courses, we encourage ongoing and frequent instructor-participant interactions, learner-content interactions, and learner-learner interactions.
We promote learner self-responsibility and, whenever possible, we encourage participants to include their personal learning objectives in the course activities to maximize learning outcomes and drive real-life results. This offers multiple opportunities for learners to experience, observe, conceptualize and experiment with the content.
Practical and relevant training for professional development
We train professionals to obtain real business results. Our courses are designed by industry experts to equip students with skills they can immediately apply in the workplace.
Our global reach
- State-of-the-art Training Centers, with over 300 IATA Instructors from around the world
- Training available in classroom, in-house, in virtual classroom, and self-study formats
- Hundreds of IATA Global Training Partners around the world
- Instruction in English, French, Spanish, and Mandarin
