Airline Commercial Management for Operations Professionals (LIVE virtual classroom)



You can also take this course in-person, in a classroom: Take a look at the CLASSROOM schedule

About the course

3-day (18 hours) LIVE classroom course

IATA Airline Commercial Management for Operations Professionals aviation training course

The Airline Commercial Management for Operations Professionals course offered by IATA is tailored to meet the needs of individuals working in airline operations and those who are new to the aviation industry and wish to understand how commercial decisions affect airline operations and vice versa. The course provides you with a comprehensive overview of airline commercial operations, including major commercial decisions and functions. It emphasizes the importance of teamwork, coordination, and communication in ensuring the efficient, effective, and compliant execution of airline schedules and customer services.

Download the Outline

Course Code: TCVG-93-VC

Course format

  • The live sessions of this virtual classroom course are delivered by an official IATA Instructor.
  • The course will take you approximately 18 hours to complete and be held over 3 consecutive days.
  • There will be 3 live interactive virtual classroom sessions per day, each session will be 90 minutes.
  • The live sessions will require your participation, with multiple Q&A sessions and additional time spent on self-study material including projects, research, additional reading and videos.
  • Student performance will be based on an assessment.

Technical requirements

Please verify your hardware, software and network to support your upcoming course with IATA Training.


How to register

To arrange in-house training for your company: Complete the in-house training request form or contact the B2B Training Specialist in your region.

Virtual venues

We schedule our virtual classroom courses through one of 3 virtual venues, each in a different time zone for your convenience. For more information, please visit our page on virtual classroom timing or contact our Customer Portal.

Please check the exact schedule of each class below (View more details) and click ‘Register’.

There are no scheduled classes at the moment

What you will learn

Upon completing this course you will be able to:

  • Describe the typical airline organizational structure, identify key commercial functions and explain how and why they work closely with Ops teams
  • Explain the logic of how airlines generate revenues and manage operating costs and identify how operational design and performance directly affects commercial and financial results of an airline
  • Recognize the effect of fleet selection, schedule efficiency and crew utilization on airline profit and describe how 3rd party suppliers are contracted in outstations and the cost implications for airlines
  • Describe how airline commercial decisions are made and why they require cross-functional project management with all departments

Course content

The key topics that are covered during this course include:

  • Airline commercial management principles
  • Impact of fleet and network on profitability
  • Supplier relations from commercial perspective
  • Operational cost management and efficiency
  • Impact of new technologies on airline product
  • Cross-functional initiatives and coordination


  • Self-study material
  • Exercises, case studies
  • Assessment

Who should attend

This course is recommended for:

  • Flight and cabin operations professionals
  • Engineers, MRO and tech services managers
  • Ops managers (GO, OCC, Safety, Compliance)
  • New and aspiring aviation industry entrants

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on an assessment. A special distinction is awarded to participants obtaining a grade of 90% or higher.

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