Security Risk and Crisis Management (Classroom, 5 days)

Did you know that in the past 3 years, 149 participants from 43 countries have taken this course with IATA?


Do you have the skills you need to react swiftly in a crisis? This course helps you to address security vulnerabilities in your organization and handle the aftermath of a crisis. Improve your understanding of risk management and understand how to prepare a risk assessment of your organization by correctly assessing and quantifying threat. Learn how to minimize risk by reviewing current threats to the aviation industry. When the unexpected does happen, it is important to be prepared. Explore the causal factors that lead to a crisis and gain the skills you need to respond quickly and effectively. Equip your facility and staff by developing a crisis plan, gathering an emergency response team, and preparing a crisis center. Improve your communication skills when faced with external parties, such as the media.

This course is available at IATA Training Centers and Regional Training Partner locations, and on-demand as in-house training.

Course code: TSCS-28

Course format

  • This classroom course provides 5 days (40 hours) of instruction delivered by an official IATA Instructor.
  • Student performance will be based on an assessment


  • Participants should have at least three years of managerial responsibility including international exposure.
  • Recommended level is Intermediate and Advanced
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

Next class

Security Risk and Crisis Management (Classroom, 5 days)

Italy, Milan (PRO-HST)
22 - 26 November, 2021
Register before 22 Aug, 2021 to take advantage of the 20% Early Bird discount. The price below includes this discount.
Please register by 01 Nov
All prices are before tax. Class no: 131980 English
Dev. Nations
USD 1,736
USD 2,232
USD 2,480

What you will learn

On completion of this course you will be able to:

  • Analyze emerging trends in attacks against civil aviation
  • Identify areas of vulnerability within your organization
  • Prepare a risk assessment for your organization
  • Report and recommend countermeasures
  • Develop a crisis management plan for your organization
  • Improve your communication skills both internally and externally during a crisis

Course content

Risk Management

  • Intelligence analysis
    • Restrictive or open-sourced intelligence gathering
    • Developing a risk assessment plan
  • Reporting risk assessment findings
    • Standardizing reports
    • Internal and external communication
  • Evaluating aviation security countermeasures
    • Quality control
    • Event analysis
    • Awareness training
  • Identifying areas of vulnerability
    • Personnel and equipment
    • Quality control
  • Assessing the vulnerability of facilities
  • Applying and integrating risk management (ISO 31000-2009)

Crisis Management

  • Crisis management planning
    • Incident investigation and reporting
    • Crisis control areas
  • Developing communication skills
    • Negotiating
    • Public speaking
  • Applying resource management
  • Understanding the role of human error
  • Analyzing threats to civil aviation before and after 9/11

Download the Outline


  • Team exercises
  • Group discussions

Who should attend

This course is recommended for managers in:

  • Airline, airport and civil aviation
  • Legislation and administration
  • Insurance and aviation security consultation

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 80% or higher on all exercises and exams. A special distinction is awarded to participant obtaining a grade of 90% or higher.

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