Safety Management System (SMS) for Ground Operations (LIVE virtual classroom)



We also offer this course in-person at our Training Centers. Browse the CLASSROOM schedule to register

Did you know that in the past 3 years, 111 participants from 28 countries have taken this course with IATA?

About the course

5-day (20 hours) LIVE virtual classroom course

IATA Safety Management System (SMS) for Ground Operations aviation training course

Learn how to manage risks in ground operations through proactive risk assessment, mapping and mitigation actions and how to evaluate their effectivity through safety performance monitoring. The successful implementation of a Safety Management System (SMS) reduces the rate and consequential cost of accidents and incidents, improves your balance sheet and helps your organization to meet its legal responsibility and customer expectations. Ground Service Providers (GSPs) are mandated to establish provisions for safe ground operations. All the companies involved in ground handling must strengthen traditional risk control practices and ensure safety risks are managed in a systematic way. Following this course, GSP managers will acquire all necessary knowledge, in line with the SMS training requirements of ISAGO and the competency expectations for specific functions within the SMS as per ICAO Annex 19 and ICAO Doc 10121. The training exceeds the requirements of AHM 1110.

Download the Outline

Course Code: TAPG-71-VC

Course format

  • The live sessions of this virtual classroom course are delivered by an official IATA Instructor.
  • The course will take you approximately 20 hours to complete and be held over 5 consecutive days.
  • There will be 2 live interactive virtual classroom sessions per day, each session will be 120 minutes.
  • The live sessions will require your participation, with multiple Q&A sessions and additional time spent on self-study material including projects, research, additional reading and videos.
  • Student performance will be based on an assessment.

Technical requirements

Please verify your hardware, software and network to support your upcoming course with IATA Training.


  • Participants should have experience in ground operations and be familiar with the documentation found in IATA AHM 610, or ICAO Annex 19; or have completed the IATA Safety Management System Fundamentals eLearning course.
  • Recommended level is Intermediate and Advanced.
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

To arrange in-house training for your company: Complete the in-house training request form or contact the B2B Training Specialist in your region.

Virtual venues

We schedule our virtual classroom courses through one of 3 virtual venues, each in a different time zone for your convenience. For more information, please visit our page on virtual classroom timing or contact our Customer Portal.

Please check the exact schedule of each class below (View more details) and click ‘Register’.

Next class

Safety Management System (SMS) for Ground Operations (LIVE virtual classroom)

Virtual Session EMEA (IATA)
27 - 31 May, 2024
Register before May 06, 2024 to take advantage of the USD100 Early Bird discount. The price below includes this discount.
Please register by 13 May
Find out more about our Early Bird Terms.
All prices are before tax and include applicable discounts.
Class no: 201608
USD 1,370
USD 1,790
USD 2,005

2 daily LIVE sessions:
10:00-12:00 & 13:00-15:00 Geneva/Paris
17:00-19:00 & 20:00-22:00 Beijing/Singapore
13:00-15:00 & 16:00-18:00 Dubai
9:00-11:00 & 12:00-14:00 UTC
Please note that these timings may be subject to change.

What you will learn

Upon completion of this course you will be able to:

  • Recognize the systematic set-up of an SMS according to the regulatory framework
  • Identify, assess, map and mitigate operational risks resulting from your ground operation activities
  • Establish performance indicators, monitor and analyse the safety performance of your organization
  • Train and educate operational staff on SMS relevant tasks

Course content

The key topics that are covered during this course include:

  • SMS framework
  • Human factors involvement
  • Risk mapping, management and mitigation
  • Safety performance monitoring
  • Competence transfer for safety functions within ground operation

Who should attend

This course is recommended for:

  • Safety Managers and Officers
  • Operational Managers and Directors
  • Postholders Ground Operations
  • Safety Trainers and Supervisory Functions

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on an assessment. A special distinction is awarded to participants obtaining a grade of 90% or higher.

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