These topics and more are covered in greater detail in the following traditional classroom course:

About

We need to be agile and prepare for the “new normal" brought about by the COVID-19 pandemic and the ever-changing aviation environment. This course will help you do this by building on your existing instructional skills, giving you opportunities to evaluate and improve the way you design, conduct, and evaluate a training event. With a strong focus on presentation skills and training best practices, you will gain valuable feedback from experienced facilitators in this practical and constructive learning environment.

Course code: TAPH-30-VC

Course format

• The live sessions of this virtual classroom course are delivered by an official IATA Instructor.
• The course will take you approximately 15 hours to complete and be held over 3 consecutive days.
• There will be 2 live interactive virtual classroom sessions per day, each session will be 120 minutes including breaks.
• The live sessions will require your participation, with multiple Q&A sessions and additional time spent on self-study material including projects, research, additional reading and videos
• Student performance will be based on an assessment

Technical requirements

Please verify your hardware, software and network to support your upcoming course with IATA Training

Prerequisites

• Previous knowledge of Instructional Design and Instructional Techniques is recommended prior to taking this course
• Recommended level is Intermediate
• The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

• Register early and save up to 20%! Please read the Terms for the early bird discount. The discount will be calculated at the time of payment.
• To arrange in-house training for your company: Complete the in-house training request form or contact the salesperson in your region.

Virtual venues

We schedule our virtual classroom courses through one of our 3 virtual venues:

• Virtual Session Americas (IATA)
  Virtual classroom sessions will begin at the earliest at 10 am and end no later than 8 pm (UTC-5)
  e.g. Seattle 07:00-17:00, Lima 09:00-19:00, Montreal 10:00-20:00, Buenos Aires 11:00-21:00, London 15:00-01:00
• Virtual Session Asia (IATA)
  Virtual classroom sessions will begin at the earliest at 10 am and end no later than 7 pm (UTC+8)
  e.g. Dubai 06:00-15:00, New Delhi 07:30-16:30, Beijing 10:00-19:00, Singapore 10:00-19:00, Sydney 12:00-21:00, Auckland 14:00-23:00
• Virtual Session EMEA (IATA)
  Virtual classroom sessions will begin at the earliest from 9 am and end no later than 6 pm (UTC+2)
  e.g. London 08:00-17:00, Geneva 09:00-18:00, Dubai: 11:00-20:00, New Delhi 12:30-21:30, Beijing 15:00-24:00, Singapore 15:00-24:00

For more information, please visit our page on virtual classroom timing or contact our Customer Portal

What you will learn

Upon completing this course you will be able to:

• Complement your training skills with best practices in instructional design and delivery
• Apply the principles of adult learning and demonstrate appropriate instructional techniques
• Effectively design, prepare for, conduct and wrap-up a training event
• Implement methods of objection handling and active listening to promote learning
• Evaluate the effectiveness of a training event and of your training techniques

Course content

• Adult teaching and learning
• Learning styles and strategies
• Lesson planning techniques
• Course design and development process
• Key instructor skills
• Presentation, communication and facilitation techniques
• Feedback

Who should attend

This course is recommended for:

• Instructors
• Learning and development, and human resources professionals

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on an assessment. A special distinction is awarded to participants obtaining a grade of 90% or higher.