Training Needs Assessment (classroom)

Did you know that in the past 3 years, 143 participants from 34 countries have taken this course with IATA?

3-day (24 hours) classroom course

In this three-day course, we will explore all aspects of Training Needs Assessment so that you will be better equipped to respond effectively to requests from your supervisors, colleagues or peers when asked for performance improvement interventions. You will be armed with the tools and knowledge that will ensure that you can ask the right questions, find the answers to performance problems and uncover opportunities for improvement. These skills will enable a more strategic approach to improving the overall performance at the individual, operational and organizational level.

Course code: TAPH-01

Course format

• This classroom course provides 3 days (24 hours) of instruction delivered by an official IATA Instructor.
• Take this course at an IATA Training Center, Regional Training Partner, or on-demand as in-house training.
• Student performance will be based on an assessment.

Prerequisites

• Participants should have experience with Instructional Design and/or Instructional Techniques.
• Recommended level is Intermediate and Advanced.
• The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

• When you click the Register button, you will be directed to log in to your Training Account.
• Register early and save up to 25% at our Training Centers! Please read the Terms and Conditions for the early bird discount.

In-house training

To arrange in-house training for your company, please complete the in-house training request form or contact the Training Specialist in your region.

On completion of this course you will be able to:

• Recognize the benefits to the organization in implementing a Training Needs Assessment in order to improve performance
• Identify and explain the steps in the Training Needs Assessment process needed to identify performance gaps and their root cause
• Identify and overcome the barriers and challenges when trying to implement a Training Needs Assessment
• Identify issues/problems with performance, or opportunities to improve performance in your organization or work team
• Determine when training is the appropriate response to a human performance problem or opportunity
• Determine Return on Investment (ROI) and measure training effectiveness

The key topics that are covered during this course include:

• Training Needs Assessment process
• Performance gaps and their causes
• Tools and techniques for Training Needs Assessment
• Data analysis interviews
• Barriers and challenges to Training Needs Assessment
• Overcoming barriers and challenges to Training Needs Assessment
• Training Needs Assessment blueprint

Activities

• Case studies
• Group exercises

This course is recommended for:

• HR managers
• Training managers
• Experienced instructors

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.