My Training Account
The airline industry is becoming increasingly complex with new commercial opportunities and challenges stemming from systems and technologies, evolving customer profile and preferences, increasing competition and new business models, progression of digital and analytical capabilities, shifting macro and regional variabilities, growing middle class and rising propensity for travel.
IATA Training utilizes industry-leading training to forge a strong performance for the industry. In addition to face-to-face sessions, the training courses are available as cost-effective LIVE virtual classroom courses or e-learning. Our course participants range from airline and airport veterans, to newcomers to the aviation eco-system as well as aspiring future aviation business leaders.
Found 108 courses and diplomas
Virtual classroom
Change Management with Interactive Simulation
Using a change management simulation, learn through serious play how to effectively lead and manage important organizational changes through proven methodology and experiential exercises.
Virtual classroom
Change Management with Interactive Simulation - University of St Gallen
Using a change management simulation, learn through serious play, how to effectively lead and manage important organizational changes through proven methodology and experiential exercises
Virtual classroom
Customer Service: An Aviation Perspective
Develop an understanding of customer service; key skills to create lasting and satisfying relationships and how to deal with customer conflict resolution from an aviation perspective
Classroom
Customer Service: An Aviation Perspective
Develop an understanding of customer service; key skills to create lasting and satisfying relationships and how to deal with customer conflict resolution from an aviation perspective
Virtual classroom
Deregulation and Open Skies, Alliances, Equity Partnerships and Strategic Partnerships
Learn the skills and common practices in the air transport industry that will enable you to build, analyse and implement effective cooperative strategies
Classroom
Deregulation and Open Skies, Alliances, Equity Partnerships and Strategic Partnerships
Contribute to your company’s success by learning how to build, analyze and implement effective alliances, strategic partnerships, and equity partnerships within the industry.
E-LEARNING
Diversity and Inclusion
Understand the importance of diversity and inclusion and the economic and intangible benefits of an inclusive corporate culture
Classroom
Effective Communication Skills
Improve your communication and presentation skills in a multicultural environment.
- Français
- English
- Español
Virtual classroom
Effective Communication Skills
Improve your understanding of cross-cultural differences and explore different methods of communication.
- Français
- English
- Español
Virtual classroom
Enterprise Risk Management for Aviation
Lead your organization in the transition from operational safety risk assessment to a fully integrated risk management using Integrated Risk Management (IRM) methodology.
