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Efficiency through management & operations
Best practices for preparing you to increase on-time performance in your ground station.

IATA's ground operations training aims to create efficiency on the ground through management and operational courses. Taught by industry experts, our courses focus on best practices within the complex operational environment in modern airports, preparing you to increase on-time performance in your ground station.

We have training for senior and junior-level airport professionals in the areas of management, marketing, operations and security. Explore the courses below to play an important part in this dynamic sector.


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Found 60 courses and diplomas

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Safety Management System (SMS) for Ground Operations

Learn how to manage risks in ground operations through proactive risk assessment, mapping and mitigation actions

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Safety Management Systems (SMS) for Ground Operations - Fundamentals

Get basic understanding of Safety Management Systems (SMS) relevant to ground operations.

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SGHA for Line Maintenance

Learn how to use the IATA Standard Ground Handling Agreement to its fullest potential as a commercial agreement and services description document for line maintenance services

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SGHA for Line Maintenance

Learn how to use the IATA SGHA to its fullest potential as a commercial agreement and services description document for line maintenance services.

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SGHA Version 2023 & SLA Refresher

Learn about the latest updates on the IATA SGHA and new Service Level Agreement (SLA) template

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SGHA Version 2023 & SLA Refresher

Learn about the latest updates on the IATA SGHA and new Service Level Agreement (SLA) template

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SGHA-SLA and Effective Negotiation Behaviors

Learn how to use the latest version of the SGHA to its fullest as a commercial agreement and services description document.

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SGHA and SLA Essentials

Learn about the latest updates and how to use the IATA SGHA as a commercial agreement and services description document

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Station Management and Ground Handling Supervision

Examine the functions and management requirements of Ground Handling in the passenger and cargo terminal and the ramp.

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Station Operations Control

Learn operational aspects to perform quick turnarounds and minimize delays.

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Travel Document and Entry Requirement Checks

Learn the skills and tools used to identify forged documents and potentially disruptive passengers

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