My Training Account
IATA's ground operations training aims to create efficiency on the ground through management and operational courses. Taught by industry experts, our courses focus on best practices within the complex operational environment in modern airports, preparing you to increase on-time performance in your ground station.
We have training for senior and junior-level airport professionals in the areas of management, marketing, operations and security. Explore the courses below to play an important part in this dynamic sector.
Found 71 courses and diplomas
Partner-taught or self-study
Passenger Agent Essentials Bundle (Digital Edition)
The combination of topics offered in these courses provides a detailed introduction to the role of passenger services agent with a focus on procedures and customer service.
Classroom
Passenger Assessment and Travel Document Checks (classroom)
Learn about machine-readable passports and ID cards, false documents, techniques for passenger assessment and exception handling.
Partner-taught or self-study
Passenger Ground Services (partner-taught or self-study)
Obtain the skills you need to provide assistance and related passenger services at the check-in, gate and concourse of your airport.
Partner-taught or self-study
Passenger Ground Services for the Leadership & Management Training Program (partner-taught or self-study)
Obtain the skills you need to provide assistance and related passenger services at the check-in, gate and concourse of your airport.
Partner-taught or self-study
Passenger Ground Services with Amadeus Altéa DCS (partner-taught or self-study)
Obtain the skills you need to provide assistance and related passenger services at the check-in, gate and concourse of your airport.
Classroom
Passenger Handling Supervision (classroom)
Intensive course in passenger services: customer service best practices, conflict management skills, international passenger and baggage handling standards
Partner-taught or self-study
Ramp Handling Essentials Bundle (Digital Edition)
The combination of topics offers a 360 degree knowledge of airside activities with a focus on Safety, Emergency response, Marshalling and Aircraft Turnaround operations.
Virtual classroom
Ramp Incident / Accident Investigation (LIVE virtual classroom)
Providing you with the necessary tools and techniques to investigate a ground operations (ramp) event.
Classroom
Ramp Incident / Accident Investigation (classroom)
Providing you with the necessary tools and techniques to investigate a ground operations (ramp) event.
Classroom
Root Cause Analysis (classroom)
This course provides instruction on problem solving and corrective action plan processes you can immediately apply within your organization to start making improvements to your operational performance.
Virtual classroom
Root Cause Analysis (LIVE virtual classroom)
This course provides instruction on problem solving and corrective action plan processes you can immediately apply within your organization to start making improvements to your operational performance.
Virtual classroom
Safety Management System (SMS) for Ground Operations (LIVE virtual classroom)
Learn how to manage risks in ground operations through proactive risk assessment, mapping and mitigation actions
Classroom
Safety Management System (SMS) for Ground Operations (classroom)
Learn how to manage risks in ground operations through proactive risk assessment, mapping and mitigation actions
E-LEARNING
Safety Management Systems (SMS) for Ground Operations - Fundamentals (e-learning)
Get basic understanding of Safety Management Systems (SMS) relevant to ground operations.
Classroom
SGHA for Line Maintenance (classroom)
Learn how to use the IATA SGHA to its fullest potential as a commercial agreement and services description document for line maintenance services.
Virtual classroom
SGHA for Line Maintenance (LIVE virtual classroom)
Learn how to use the IATA Standard Ground Handling Agreement to its fullest potential as a commercial agreement and services description document for line maintenance services
Classroom
SGHA Version 2023 & SLA Refresher (classroom)
Learn about the latest updates on the IATA SGHA and new Service Level Agreement (SLA) template
Virtual classroom
SGHA Version 2023 & SLA Refresher (LIVE virtual classroom)
Learn about the latest updates on the IATA SGHA and new Service Level Agreement (SLA) template
Classroom
SGHA-SLA and Effective Negotiation Behaviors (classroom)
Learn how to use the latest version of the SGHA to its fullest as a commercial agreement and services description document.
Virtual classroom
SGHA and SLA Essentials (LIVE virtual classroom)
Learn about the latest updates and how to use the IATA SGHA as a commercial agreement and services description document
Classroom
Station Management and Ground Handling Supervision (classroom)
Examine the functions and management requirements of Ground Handling in the passenger and cargo terminal and the ramp.
Classroom
Station Operations Control (classroom)
Learn operational aspects to perform quick turnarounds and minimize delays.
E-LEARNING
Travel Document and Entry Requirement Checks (e-learning)
Learn the skills and tools used to identify forged documents and potentially disruptive passengers
