My Training Account
IATA's ground operations training aims to create efficiency on the ground through management and operational courses. Taught by industry experts, our courses focus on best practices within the complex operational environment in modern airports, preparing you to increase on-time performance in your ground station.
We have training for senior and junior-level airport professionals in the areas of management, marketing, operations and security. Explore the courses below to play an important part in this dynamic sector.
Found 60 courses and diplomas
Classroom
Emergency Planning and Response for Airports and GSPs with ERP Simulation
Learn how to prepare and manage your team's response to airport emergencies by following ICAO and FAA standards and recommended practices.
Self-study
Ground Operations Management with AHM
Learn how to supervise an airline station in a self-handled or out-sourced environment. Study the latest trends in passenger and baggage handling.
Self-study
Ground Operations Management with AHM for the Leadership & Management Training Program
Learn how to supervise an airline station in a self-handled or out-sourced environment. Study the latest trends in passenger and baggage handling.
E-LEARNING
Human Factors for Ground Operations - Fundamentals
Learn how to improve safety and effectiveness in your ground operations with these recommendations for reducing human error.
Classroom
Human Factors in Ground Operations
Learn how to improve safety and effectiveness in your ground operations with these recommendations for reducing human error.
Virtual classroom
Human Factors in Ground Operations
Learn how to improve safety and effectiveness in your ground operations with these recommendations for reducing human error.
Classroom
IGOM Implementation and Standardized Procedures
Learn the scope, applicability and benefits of the IATA Ground Operations Manual (IGOM)
Virtual classroom
IGOM Implementation and Standardized Procedures
Learn the scope, applicability and benefits of the IATA Ground Operations Manual (IGOM)
Classroom
Implementing Baggage Tracking through RFID and XML Messaging
Explore the options to track baggage with a specific focus on RFID how tracking data can be exchanged with other parties through baggage XML messaging
Classroom
ISAGO for Auditors
A requirement for all ISAGO Pool member auditors, this course covers the audit process specific to ISAGO as well as its standards and recommended practices.
Virtual classroom
ISAGO for Auditors
A requirement for all ISAGO Pool member auditors, this course covers the audit process specific to ISAGO as well as its standards and recommended practices.
Virtual classroom
ISAGO for Ground Service Providers
Learn how to apply the tools and skills of the ISAGO Program to prepare your organization for a successful audit.
Classroom
ISAGO for Ground Service Providers
Learn how to apply the tools and skills of the ISAGO Program to prepare your organization for a successful audit.
Virtual classroom
ISAGO Organization and Management
This course covers the audit process specific for auditing the Organization & Management (ORM) discipline on an ISAGO audit.
Classroom
Passenger Assessment and Travel Document Checks
Learn about machine-readable passports and ID cards, false documents, techniques for passenger assessment and exception handling.
Classroom
Passenger Experience Service Design - Advanced
Gain a deeper insight on how to use service design thinking as a methodology to empathize with passengers and ensure passenger satisfaction across the whole experience.
Classroom
Passenger Facilitation
Systems, tools, policies, and collaboration among multiple stakeholders necessary for achieving coherent and efficient aviation facilitation.
Self-study
Passenger Ground Services
Obtain the skills you need to provide assistance and related passenger services at the check-in, gate and concourse of your airport.
Self-study
Passenger Ground Services with Amadeus Altéa DCS
Obtain the skills you need to provide assistance and related passenger services at the check-in, gate and concourse of your airport.
Classroom
Passenger Handling Supervision
Intensive course in passenger services: customer service best practices, conflict management skills, international passenger and baggage handling standards
Classroom
Passenger Processing Design and Implementation
Gain the skills to carry out transformational projects through industry recommended practices for successful Fast Travel implementations
Virtual classroom
Ramp Incident / Accident Investigation
Providing you with the necessary tools and techniques to investigate a ground operations (ramp) event.
Classroom
Ramp Incident / Accident Investigation
Providing you with the necessary tools and techniques to investigate a ground operations (ramp) event.
Classroom
Safety Management System (SMS) for Ground Operations
Learn how to manage risks in ground operations through proactive risk assessment, mapping and mitigation actions
