My Training Account
IATA's ground operations training aims to create efficiency on the ground through management and operational courses. Taught by industry experts, our courses focus on best practices within the complex operational environment in modern airports, preparing you to increase on-time performance in your ground station.
We have training for senior and junior-level airport professionals in the areas of management, marketing, operations and security. Explore the courses below to play an important part in this dynamic sector.
Found 65 courses and diplomas
Classroom
Business Aviation Handling and Fixed-Base Operations, FBO (classroom)
Learn best practices in commercial airline ground operations to build a profitable business model.
Classroom
Crisis Communications and Media Response for Airport and Station Managers (classroom)
Practical communication skills to manage media response in an emergency and crisis situation before the corporate media management response team takes over.
Virtual classroom
Crisis Communications and Media Response for Airport and Station Managers (LIVE virtual classroom)
Practical communication skills to manage media response in an emergency and crisis situation before the corporate media management response team takes over.
Classroom
Emergency Planning and Response for Airports and GSPs with ERP Simulation (classroom)
Learn how to prepare and manage your team's response to airport emergencies by following ICAO and FAA standards and recommended practices.
Virtual classroom
Emergency Response Fundamentals for Airports and GSPs with ERP Simulation (LIVE virtual classroom)
Learn how to prepare and manage your team's response to airport emergencies by following ICAO and FAA standards and recommended practices.
Diploma
Ground Operations Diploma
Gain management and operational knowledge about efficient ground operations for airlines and GSPs.
Self-study
Ground Operations Management with AHM for the Leadership & Management Training Program (self-study)
Learn how to supervise an airline station in a self-handled or out-sourced environment. Study the latest trends in passenger and baggage handling.
Self-study
Ground Operations Management with AHM (self-study)
Learn how to supervise an airline station in a self-handled or out-sourced environment. Study the latest trends in passenger and baggage handling.
E-LEARNING
Human Factors for Ground Operations - Fundamentals (e-learning)
Learn how to improve safety and effectiveness in your ground operations with these recommendations for reducing human error.
Virtual classroom
Human Factors in Ground Operations (LIVE virtual classroom)
Learn how to improve safety and effectiveness in your ground operations with these recommendations for reducing human error.
Classroom
Human Factors in Ground Operations (classroom)
Learn how to improve safety and effectiveness in your ground operations with these recommendations for reducing human error.
Classroom
IGOM Implementation and Standardized Procedures (classroom)
Learn the scope, applicability and benefits of the IATA Ground Operations Manual (IGOM)
Virtual classroom
IGOM Implementation and Standardized Procedures (LIVE virtual classroom)
Learn the scope, applicability and benefits of the IATA Ground Operations Manual (IGOM)
Diploma
Integrated Risk Management (IRM) Diploma
Through four courses, review IRM skills and theory to manage the multiple risks that affect aviation organizations and the industry.
Virtual classroom
Introduction to Loss Prevention and Crime Reduction (Classroom) - Virtual
Explores loss prevention and crime reduction strategies within the aviation industry and learn the techniques that are available to you when detecting and mitigating organizational loss and crime.
Virtual classroom
ISAGO for Ground Service Providers (LIVE virtual classroom)
Learn how to apply the tools and skills of the ISAGO Program to prepare your organization for a successful audit.
Classroom
ISAGO for Ground Service Providers (classroom)
Learn how to apply the tools and skills of the ISAGO Program to prepare your organization for a successful audit.
Virtual classroom
ISAGO Organization and Management (LIVE virtual classroom)
This course covers the audit process specific for auditing the Organization & Management (ORM) discipline on an ISAGO audit.
Self-study
Passenger Agent Essentials Bundle (Digital Edition)
The combination of topics offered in these courses provides a detailed introduction to the role of passenger services agent with a focus on procedures and customer service.
Classroom
Passenger Assessment and Travel Document Checks (classroom)
Learn about machine-readable passports and ID cards, false documents, techniques for passenger assessment and exception handling.
Self-study
Passenger Ground Services (self-study)
Obtain the skills you need to provide assistance and related passenger services at the check-in, gate and concourse of your airport.
Self-study
Passenger Ground Services for the Leadership & Management Training Program (self-study)
Obtain the skills you need to provide assistance and related passenger services at the check-in, gate and concourse of your airport.
Self-study
Passenger Ground Services with Amadeus Altéa DCS (self-study)
Obtain the skills you need to provide assistance and related passenger services at the check-in, gate and concourse of your airport.
Classroom
Passenger Handling Supervision (classroom)
Intensive course in passenger services: customer service best practices, conflict management skills, international passenger and baggage handling standards
