Our ground operations training aims to create efficiency on the ground through management and operational courses.

Taught by industry experts, our courses focus on best practices within the complex operational environment in modern airports, preparing you to increase on-time performance in your ground station.

Search courses and diplomas

Found 41 courses and diplomas

Ground Operations Management for the Leadership & Management Training Program

Learn how to supervise an airline station in a self-handled or out-sourced environment. Study the latest trends in passenger and baggage handling.

  • English
  • Course

Human Factors in Ground Operations (Classroom, 3 days)

Learn how to improve safety and effectiveness in your ground operations with these recommendations for reducing human error.

  • English
  • Course

IGOM Implementation and Standardized Procedures (Classroom, 3 days)

Learn the scope, applicability and benefits of the IATA Ground Operations Manual (IGOM)

  • English
  • Course

Integrated Risk Management (IRM) Diploma

Through four courses, review IRM skills and theory to manage the multiple risks that affect aviation organizations and the industry.

  • English
  • Español
  • Diploma

ISAGO for Ground Service Providers (Classroom)

This workshop will teach you how to apply the tools and skills of the ISAGO Program to prepare your organization for a successful audit.

  • English
  • Course

Passenger Assessment and Travel Document Checks (Classroom, 3 days)

Learn about machine-readable passports and ID cards, false documents, techniques for passenger assessment and exception handling.

  • English
  • Course

Passenger Ground Services

Obtain the skills you need to provide assistance and related passenger services at the check-in, gate and concourse of your airport.

  • English
  • Course

Passenger Ground Services for the Leadership & Management Training Program

Obtain the skills you need to provide assistance and related passenger services at the check-in, gate and concourse of your airport.

  • English
  • Course

Passenger Ground Services with Amadeus Altéa DCS

Obtain the skills you need to provide assistance and related passenger services at the check-in, gate and concourse of your airport.

  • English
  • Course

Root Cause Analysis (Classroom, 5 days)

This course provides instruction on problem solving and corrective action plan processes you can immediately apply within your organization to start making improvements to your operational performance.

  • English
  • Course

Safety Management Systems (SMS) for Airports (Classroom, 5 days)

Understand the mandatory requirements for airport/aerodrome Safety Management Systems to ensure compliant operations.

  • English
  • Course

Security Management System - SeMS Competency Test

The SeMS Competency Test is an industry benchmark of Security Management System (SeMS) knowledge.

  • English
  • Course

SGHA for Line Maintenance (Classroom, 3 days)

Learn how to use the IATA SGHA to its fullest potential as a commercial agreement and services description document for line maintenance services.

  • English
  • Course

SGHA Version 2018 & SLA Refresher (Classroom, 2 days)

Learn about the latest updates on the IATA SGHA and new Service Level Agreement (SLA) template

  • English
  • Course

SGHA-SLA and Effective Negotiation Behaviors (Classroom, 5 days)

Learn how to use the latest version of the SGHA to its fullest as a commercial agreement and services description document.

  • English
  • Course

Station / Ground Handling Management (Classroom, 5 days)

Examine the functions and management requirements of Ground Handling in the passenger and cargo terminal and the ramp.

  • English
  • Course

Station Operations Control (Classroom, 4 days)

Learn operational aspects to perform quick turnarounds and minimize delays.

  • English
  • Course