IATA's ground operations training aims to create efficiency on the ground through management and operational courses. Taught by industry experts, our courses focus on best practices within the complex operational environment in modern airports, preparing you to increase on-time performance in your ground station.
We have training for senior and junior-level airport professionals in the areas of management, marketing, operations and security. Explore the courses below to play an important part in this dynamic sector.
Found 73 courses and diplomas
Business Aviation Handling and Fixed-Base Operations, FBO (LIVE virtual classroom)
Learn best practices in commercial airline ground operations to build a profitable business model.
Business Aviation Handling and Fixed-Base Operations, FBO (classroom)
Learn best practices in commercial airline ground operations to build a profitable business model.
Crisis Communications and Media Response for Airport and Station Managers (classroom)
Practical communication skills to manage media response in an emergency and crisis situation before the corporate media management response team takes over.
Crisis Communications and Media Response for Airport and Station Managers (LIVE virtual classroom)
Practical communication skills to manage media response in an emergency and crisis situation before the corporate media management response team takes over.
Emergency Planning and Response for Airports and GSPs (classroom)
Learn how to prepare and manage your team's response to airport emergencies by following ICAO and FAA standards and recommended practices.
Emergency Response Fundamentals for Airports and GSPs (LIVE virtual classroom)
Learn how to prepare and manage your team's response to airport emergencies by following ICAO and FAA standards and recommended practices.
Ground Operations Diploma
Gain management and operational knowledge about efficient ground operations for airlines and GSPs.
Ground Operations Management with AHM for the Leadership & Management Training Program (partner-taught or self-study)
Learn how to supervise an airline station in a self-handled or out-sourced environment. Study the latest trends in passenger and baggage handling.
Ground Operations Management with AHM (partner-taught or self-study)
Learn how to supervise an airline station in a self-handled or out-sourced environment. Study the latest trends in passenger and baggage handling.
Human Factors for Ground Operations - Fundamentals (e-learning)
Learn how to improve safety and effectiveness in your ground operations with these recommendations for reducing human error.
Human Factors in Ground Operations (LIVE virtual classroom)
Learn how to improve safety and effectiveness in your ground operations with these recommendations for reducing human error.
Human Factors in Ground Operations (classroom)
Learn how to improve safety and effectiveness in your ground operations with these recommendations for reducing human error.
IGOM Implementation and Standardized Procedures (classroom)
Learn the scope, applicability and benefits of the IATA Ground Operations Manual (IGOM)
IGOM Implementation and Standardized Procedures (LIVE virtual classroom)
Learn the scope, applicability and benefits of the IATA Ground Operations Manual (IGOM)
Integrated Risk Management (IRM) Diploma
Through four courses, review IRM skills and theory to manage the multiple risks that affect aviation organizations and the industry.
Introduction to Loss Prevention and Crime Reduction (Classroom) - Virtual
Explores loss prevention and crime reduction strategies within the aviation industry and learn the techniques that are available to you when detecting and mitigating organizational loss and crime.
ISAGO AGM GOSM – Aircraft Ground Movement (e-learning)
Learn how to define AGM’s specific scope and describe the ground operation procedures.
ISAGO CGM GOSM – Basics of Cargo and Mail Handling (e-learning)
Learn how to define the scope and key terms in the CGM discipline, define the scope of the GSP’s operations, and identify your required tools to perform an audit.
ISAGO Documentation and Training GOSM (e-learning)
Learn how to define key terms in the documentation and training from ORM sections 3 & 4 and LOD, PAB, HDL, AGM, CGM sections 3 & 4 of each discipline.
ISAGO for Ground Service Providers (LIVE virtual classroom)
Learn how to apply the tools and skills of the ISAGO Program to prepare your organization for a successful audit.
ISAGO for Ground Service Providers (classroom)
Learn how to apply the tools and skills of the ISAGO Program to prepare your organization for a successful audit.
ISAGO HDL GOSM – Aircraft Handling and Loading (e-learning)
Learn how to define the scope and key terms of the HDL discipline, define the scope of the GSP’s operations, and identify the required tools to perform an audit.
ISAGO Induction (e-learning)
Learn how to define the scope and fundamental elements of the IATA Safety Audit for Ground Operations (ISAGO) program.
ISAGO LOD GOSM - Load Control (e-learning)
Learn how to define the scope and operations processes of the IATA ISAGO LOD GOSM - Load Control program.