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Efficiency through management & operations
Best practices for preparing you to increase on-time performance in your ground station.

IATA's ground operations training aims to create efficiency on the ground through management and operational courses. Taught by industry experts, our courses focus on best practices within the complex operational environment in modern airports, preparing you to increase on-time performance in your ground station.

We have training for senior and junior-level airport professionals in the areas of management, marketing, operations and security. Explore the courses below to play an important part in this dynamic sector.


Use the filters to find courses and diplomas that will help you get ahead in your career

Found 22 courses and diplomas

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Aircraft Marshalling and Ramp Hand Signals (e-learning)

Learn the fixed wing aircraft marshalling and ramp hand signals based on the IATA Standards in the AHM and IATA IGOM

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Aviation Cyber Security Management Diploma

Gain complete and updated knowledge on the current cyber security issues and best practices with this Diploma, that has a unique focus on aviation.

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Baggage Claims and Proration (classroom)

Learn baggage pro-rate from the moment of payment of passenger claim till the agreement is made and the settlement of pro-rate amounts between respective carriers takes place.

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Baggage Claims and Proration (LIVE virtual classroom)

Learn baggage pro-rate from the moment of payment of passenger claim till the agreement is made and the settlement of pro-rate amounts between respective carriers takes place.

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Baggage Handling Services and Systems (LIVE virtual classroom)

Learn how to evaluate the complex baggage handling system, from check-in to baggage claim, with the aim of maximizing efficiency and enhancing customer service.

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Baggage Handling Services and Systems (classroom)

Learn how to evaluate the complex baggage handling system, from check-in to baggage claim, with the aim of maximizing efficiency and enhancing customer service.

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Emergency Planning and Response for Airports and GSPs with ERP Simulation (classroom)

Learn how to prepare and manage your team's response to airport emergencies by following ICAO and FAA standards and recommended practices.

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Emergency Response Fundamentals for Airports and GSPs with ERP Simulation (LIVE virtual classroom)

Learn how to prepare and manage your team's response to airport emergencies by following ICAO and FAA standards and recommended practices.

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Ground Operations Diploma

Gain management and operational knowledge about efficient ground operations for airlines and GSPs.

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Human Factors for Ground Operations - Fundamentals (e-learning)

Learn how to improve safety and effectiveness in your ground operations with these recommendations for reducing human error.

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IGOM Implementation and Standardized Procedures (LIVE virtual classroom)

Learn the scope, applicability and benefits of the IATA Ground Operations Manual (IGOM)

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Integrated Risk Management (IRM) Diploma

Through four courses, review IRM skills and theory to manage the multiple risks that affect aviation organizations and the industry.

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Introduction to Loss Prevention and Crime Reduction (Classroom) - Virtual

Explores loss prevention and crime reduction strategies within the aviation industry and learn the techniques that are available to you when detecting and mitigating organizational loss and crime.

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ISAGO AGM GOSM – Aircraft Ground Movement (e-learning)

Learn how to define AGM’s specific scope and describe the ground operation procedures.

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ISAGO CGM GOSM – Basics of Cargo and Mail Handling (e-learning)

Learn how to define the scope and key terms in the CGM discipline, define the scope of the GSP’s operations, and identify your required tools to perform an audit.

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ISAGO Induction (e-learning)

Learn how to define the scope and fundamental elements of the IATA Safety Audit for Ground Operations (ISAGO) program.

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ISAGO LOD GOSM - Load Control (e-learning)

Learn how to define the scope and operations processes of the IATA ISAGO LOD GOSM - Load Control program.

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Passenger Ground Services with Amadeus Altéa DCS (self-study)

Obtain the skills you need to provide assistance and related passenger services at the check-in, gate and concourse of your airport.

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Ramp Incident / Accident Investigation (LIVE virtual classroom)

Providing you with the necessary tools and techniques to investigate a ground operations (ramp) event.

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Ramp Incident / Accident Investigation (classroom)

Providing you with the necessary tools and techniques to investigate a ground operations (ramp) event.

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Root Cause Analysis (classroom)

This course provides instruction on problem solving and corrective action plan processes you can immediately apply within your organization to start making improvements to your operational performance.

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Root Cause Analysis (LIVE virtual classroom)

This course provides instruction on problem solving and corrective action plan processes you can immediately apply within your organization to start making improvements to your operational performance.