My Training Account
IATA's ground operations training aims to create efficiency on the ground through management and operational courses. Taught by industry experts, our courses focus on best practices within the complex operational environment in modern airports, preparing you to increase on-time performance in your ground station.
We have training for senior and junior-level airport professionals in the areas of management, marketing, operations and security. Explore the courses below to play an important part in this dynamic sector.
Found 22 courses and diplomas
E-LEARNING
Aircraft Marshalling and Ramp Hand Signals (e-learning)
Learn the fixed wing aircraft marshalling and ramp hand signals based on the IATA Standards in the AHM and IATA IGOM
Diploma
Aviation Cyber Security Management Diploma
Gain complete and updated knowledge on the current cyber security issues and best practices with this Diploma, that has a unique focus on aviation.
Classroom
Baggage Claims and Proration (classroom)
Learn baggage pro-rate from the moment of payment of passenger claim till the agreement is made and the settlement of pro-rate amounts between respective carriers takes place.
Virtual classroom
Baggage Claims and Proration (LIVE virtual classroom)
Learn baggage pro-rate from the moment of payment of passenger claim till the agreement is made and the settlement of pro-rate amounts between respective carriers takes place.
Virtual classroom
Baggage Handling Services and Systems (LIVE virtual classroom)
Learn how to evaluate the complex baggage handling system, from check-in to baggage claim, with the aim of maximizing efficiency and enhancing customer service.
Classroom
Baggage Handling Services and Systems (classroom)
Learn how to evaluate the complex baggage handling system, from check-in to baggage claim, with the aim of maximizing efficiency and enhancing customer service.
Classroom
Emergency Planning and Response for Airports and GSPs with ERP Simulation (classroom)
Learn how to prepare and manage your team's response to airport emergencies by following ICAO and FAA standards and recommended practices.
Virtual classroom
Emergency Response Fundamentals for Airports and GSPs with ERP Simulation (LIVE virtual classroom)
Learn how to prepare and manage your team's response to airport emergencies by following ICAO and FAA standards and recommended practices.
Diploma
Ground Operations Diploma
Gain management and operational knowledge about efficient ground operations for airlines and GSPs.
E-LEARNING
Human Factors for Ground Operations - Fundamentals (e-learning)
Learn how to improve safety and effectiveness in your ground operations with these recommendations for reducing human error.
Virtual classroom
IGOM Implementation and Standardized Procedures (LIVE virtual classroom)
Learn the scope, applicability and benefits of the IATA Ground Operations Manual (IGOM)
Diploma
Integrated Risk Management (IRM) Diploma
Through four courses, review IRM skills and theory to manage the multiple risks that affect aviation organizations and the industry.
Virtual classroom
Introduction to Loss Prevention and Crime Reduction (Classroom) - Virtual
Explores loss prevention and crime reduction strategies within the aviation industry and learn the techniques that are available to you when detecting and mitigating organizational loss and crime.
E-LEARNING
ISAGO AGM GOSM – Aircraft Ground Movement (e-learning)
Learn how to define AGM’s specific scope and describe the ground operation procedures.
E-LEARNING
ISAGO CGM GOSM – Basics of Cargo and Mail Handling (e-learning)
Learn how to define the scope and key terms in the CGM discipline, define the scope of the GSP’s operations, and identify your required tools to perform an audit.
E-LEARNING
ISAGO Induction (e-learning)
Learn how to define the scope and fundamental elements of the IATA Safety Audit for Ground Operations (ISAGO) program.
E-LEARNING
ISAGO LOD GOSM - Load Control (e-learning)
Learn how to define the scope and operations processes of the IATA ISAGO LOD GOSM - Load Control program.
Self-study
Passenger Ground Services with Amadeus Altéa DCS (self-study)
Obtain the skills you need to provide assistance and related passenger services at the check-in, gate and concourse of your airport.
Virtual classroom
Ramp Incident / Accident Investigation (LIVE virtual classroom)
Providing you with the necessary tools and techniques to investigate a ground operations (ramp) event.
Classroom
Ramp Incident / Accident Investigation (classroom)
Providing you with the necessary tools and techniques to investigate a ground operations (ramp) event.
Classroom
Root Cause Analysis (classroom)
This course provides instruction on problem solving and corrective action plan processes you can immediately apply within your organization to start making improvements to your operational performance.
Virtual classroom
Root Cause Analysis (LIVE virtual classroom)
This course provides instruction on problem solving and corrective action plan processes you can immediately apply within your organization to start making improvements to your operational performance.
