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Our ground operations training aims to create efficiency on the ground through management and operational courses.
Taught by industry experts, our courses focus on best practices within the complex operational environment in modern airports, preparing you to increase on-time performance in your ground station.
Digital courses
Supporting the industry during the Covid-19 pandemic we have extended our course offering by introducing live-virtual classes for some of our classroom courses. See the list of Ground Operations digital courses
Classroom schedule
See the schedule of Ground Operations classroom training courses
Found 44 courses and diplomas
A-CDM in Airport and Ground Operations (Classroom, 3 days)
Learn how to apply the techniques of collaborative decision making (CDM) in the context of airports (A-CDM) and ground operations
- English
- Course
Advanced Airport Operations Diploma
For operations and corporate airport personnel, this diploma combines courses in different areas of airport operations to enhance your knowledge.
- English
- Español
- Français
- Pусский
- Diploma
Aircraft De-icing Operations Management (Classroom, 3 days)
Understand aircraft de-icing standards and procedures as required by regulators, airlines, de-icing service providers and airport authorities.
- English
- Course
Aircraft Marshalling and Ramp Hand Signals with RampVR (Classroom, 1 day)
Study IATA Standard marshalling and hand signals for safe and efficient ramp communications with RampVR™.
- English
- Course
Aircraft Marshalling and Ramp Hand Signals - eLearning - English
Learn the fixed wing aircraft marshalling and ramp hand signals based on the IATA Standards in the AHM and IATA IGOM
- English
- Course
Aircraft Turnaround Coordination and Loading Supervision with RampVR (Classroom, 4 days)
Lead your ramp team in the consistent servicing and turnaround of multiple aircraft types.
- English
- Course
Aircraft Turnaround Coordination and Loading Supervision (Classroom, 4 days)
Learn the essential technical procedures for aircraft handling and loading to optimize the use of ground service equipment and manpower.
- English
- Course
Aircraft Weight & Balance Refresher (Classroom, 3 days)
Refresh your formal knowledge on theories and principles of weight and balance as per the standard IATA Design Manual and Automated Load Sheet.
- English
- Course
Aircraft Weight and Balance (Classroom, 5 days)
Principles of weight and balance as per the standard IATA Design Manual and Automated Load Sheet.This course prepares you for the Load Controller certification.
- English
- Course
Airport Emergency Response Awareness - eLearning - English
As a member of the “airport community” understand the main components of an Emergency Response and illustrates how its challenges can be coped with
- English
- Course
Airport Extreme Weather Operations and Planning (Classroom, 4 days)
Explore planning tools and procedures to help your airport respond to adverse conditions. Learn how to establish a proactive culture across your operations and organization.
- English
- Course
Airport Operations Foundation Diploma
This Diploma is designed to address the audience of prospective Airport and Ground Operations professionals. The variety of available courses gives the opportunity to identify the key areas required to be able to perform task safely and efficiently.
- English
- 中文
- Diploma
Airport Ramp Services
Improve your understanding of ground service tasks and procedures, including safety and security measures.
- English
- Course
Airport Ramp Services for the Leadership & Management Training Program
Improve your understanding of ground service tasks and procedures, including safety and security measures.
- English
- Course
Airport Services - Passenger Handling (Classroom, 5 days)
Intensive course in passenger services: customer service best practices, conflict management skills, international passenger and baggage handling standards...
- English
- Course
Airside Operations Excellence Diploma
Learn to perform ramp handling services according to industry standards. Gain confidence in your ability to achieve safety while optimizing your station’s On-Time Performance (OTP).
- English
- Diploma
Airside Safety Management & Compliance (Classroom, 3 days)
This course will demonstrate how to align with the latest regulations and best practices, providing detailed explanations on the role of airside safety in the Safety Management System (SMS).
- English
- Course
Aviation Security Screening Diploma
This diploma prepares trainees to work in access control, x-ray screening and checkpoint supervisory roles.
- English
- 中文
- Français
- Italiano
- Diploma
Baggage Claims and Proration (Classroom, 3 days)
Learn baggage pro-rate from the moment of payment of passenger claim till the agreement is made and the settlement of pro-rate amounts between respective carriers takes place.
- English
- Course
Baggage Handling Services and Systems (Classroom, 3 days)
Learn how to evaluate the complex baggage handling system, from check-in to baggage claim, with the aim of maximizing efficiency and enhancing customer service.
- English
- Course
Basic Airside Safety - eLearning - English
An interactive, flexible and cost-effective way to learn about implementing best practices in airside safety.
- English
- Course
Business Aviation Handling and Fixed-Base Operations, FBO (Classroom, 3 days)
Learn best practices in commercial airline ground operations to build a profitable business model.
- English
- Course
Crisis Communications and Media Response for Airport and Station Managers (Classroom, 2 days)
Practical communication skills to manage media response in an emergency and crisis situation before the corporate media management response team takes over.
- English
- Course
Emergency Planning and Response for Airports and GSPs (Classroom, 5 days)
Learn how to prepare and manage your team's response to airport emergencies by following ICAO and FAA standards and recommended practices.
- English
- Course
