Main IATA navigation

eAWBLink - FAQs

​​​​​​​Find answers to Frequently Asked Questions about the eAWBLink industry tool.

Registration Logging In Air Waybill e-CSD User Management


How can I register to eAWBLink?

Submit your registration request via the eAWBLink registration form.

What happens once my registration request is submitted?

IATA will send you the eAWBLink Terms of service agreement (and Multilateral e-AWB Agreement, if applicable) for e-signature and also the payment instructions. Once e-signature and payment are completed, you will receive your username and first-time password.

How can I pay for my subscription?

You can pay by Bank Transfer or by using your Credit card.

What is a DUNS number?

The Dun & Bradstreet (D&B) D-U-N-S Number is a unique nine-digit identifier for businesses. Check if your company has a DUNS number.

Is the DUNS number mandatory for eAWBLink registration?


Is it mandatory to join the Multilateral e-AWB Agreement to use eAWBLink?

Yes, unless you have already signed a Bilateral e-AWB Agreement with your Airline partner(s).

I have not yet signed the Multilateral e-AWB Agreement, can I still register?

Yes, you will be sent the Multilateral e-AWB Agreement for e-signature prior.

Can I use e-AWB if I have already signed the Multilateral e-AWB Agreement?

Yes, subject to having received an Activation Notice from your airline partner.

What is an Activation Notice and why is it important?

An Activation Notice is a formal notification issued by Airlines to indicate to Freight forwarders the mutually agreed location(s) and start date(s) for e-AWB implementation.

For more information, please see FAQ on Activation.

Is an Activation Notice necessary before starting e-AWB?

Yes. Pursuant to Article 3.1 of the Multilateral e-AWB Agreement, freight forwarders can only provide cargo shipments to participating Airlines once an Activation Notice is issued.

Can I start e-AWB with airlines right away after I receive access to eAWBLink?

No. Prior to sending e-AWB to an airline, you need to confirm airline is willing to conduct business with you electronically.This is achieved by using the Activation process.

Will I automatically receive Airline stock by selecting Airline at time of registration?
A. No. You need to contact Airline to request AWB stock as you do currently. Once received, you can manage the AWB stock in eAWBLink.

Product support

Product support is provided by email: eawblink@iata.org during Geneva business hours. During the non-support time, please contact your Airline partner for standard fall-back procedures and use paper AWB, if needed.

Need Help?

Contact us

Our mission is to represent, lead and serve the airline industry

Additional information