Training

Classroom

Airline Commercial Management for Operations Professionals

Learn how commercial decisions affect airline operations and vice versa.

E-LEARNING

Airline Competition Law

Provides an overview of the core principles of antitrust/competition rules applicable to the airline industry

Virtual classroom

Airline Contract Law

This virtual course has been developed for aviation professionals to provide you with a good understanding of typical airline contracts and their effects on airline operations in everyday situation and in time of crisis.

Classroom

Airline Contract Law

Learn the basic drafting principles and agreements for aircraft sales and purchases, interlining, maintenance and catering, ground handling and more.

Classroom

Airline Cost-efficiency Practices & Value-add Strategies - University of St Gallen

Learn how to continuously improve your airline by containing specific airline costs by reviewing a number of airline strategic cost-cutting plans and incorporating necessary mechanisms and procedures to maintain a viable cost reduction program.

Self-study

Airline Customer Service course

Drive outstanding customer service with the with the winning combination of knowledge, skills, and attitude.

Self-study

Airline Customer Service for the Leadership & Management Training Program

Drive outstanding customer service with the with the winning combination of knowledge, skills, and attitude.

E-LEARNING

Airline Customer Service Fundamentals

Upskill and learn new skills to deliver on business objectives to meet the increased expectations of airline customers

Virtual classroom

Airline Customer Service Strategy and Management

Classroom

Airline Distribution Strategies and e-Commerce

Take an inside look at today's leading distribution models and strategies, gaining tools to optimize your company’s distribution processes.

Virtual classroom

Airline Financial Management

IATA's Airline Financial Management course will provide you with a comprehensive review of financial analysis and modelling techniques used to resolve challenges faced by airline financial managers

Classroom

Airline Financial Management

Identify key elements in analyzing the financial performance of your airline.

Classroom

Airline Industry Data Model (AIDM) Methodology and Tool

Areviewof the Airline Industry Data Model (AIDM) rationale, concepts, structure andmethodology

Virtual classroom

Airline Industry Data Model (AIDM) Methodology and Tool

Learn Airline Industry Data Model (AIDM) rationale, concepts, structure and methodology.