Change Management with Interactive Simulation (LIVE virtual classroom)



We also offer this course in-person at our Training Centers. Browse the CLASSROOM schedule to register

Did you know that in the past 2 years, 66 participants from 7 countries have taken this course with IATA?

About the course

4-day (24 hours) LIVE virtual classroom course

IATA Change Management with Interactive Simulation aviation training course

In IATA’s Change Management with Interactive Simulation course, you will learn through serious play how to effectively lead and manage important organizational changes through proven methodology and experiential exercises. You will discover why, in order to change people’s behavior, you must first influence their hearts, their minds, and their environment. Research from McKinsey and Company shows that 70% of all transformations fail or for the larger majority do not achieve their desired objectives. In many situations of change, tremendous focus is put on processes, tools and systems, while the people’s behavior aspect is left aside or is considered as an afterthought. Cultural resistance and skills silos create weak-points and bottlenecks within an organization. The main way to achieve effective organizational resilience to change is through engaged and aligned employees and leadership. A transformational leadership culture is the ability to lead people through change and achieve bottom-up engagement.

Download the Outline

Course Code: TALH-12-VC

If you are interested in this course, you can also take it as part of the IATA & University of St Gallen Diploma of Advanced Studies in Global Air Transport Management. This program consists of 12 executive classes totaling 36 ECTS. Find out how you can register for the program.

Course format

  • The live sessions of this virtual classroom course are delivered by an official IATA Instructor.
  • The course will take you approximately 24 hours to complete and be held over 4 consecutive days.
  • There will be 2 live interactive virtual classroom sessions per day, each session will be 180 minutes.
  • The live sessions will require your participation, with multiple Q&A sessions and additional time spent on self-study material including projects, research, additional reading and videos.
  • Student performance will be based on an assessment.

Technical requirements

Please verify your hardware, software and network to support your upcoming course with IATA Training.


  • Participants are required to complete a questionnaire prior to the course describing their change project or issue, its impact and status.
  • Recommended level is Intermediate and Advanced.
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

To arrange in-house training for your company: Complete the in-house training request form or contact the B2B Training Specialist in your region.

Virtual venues

We schedule our virtual classroom courses through one of 3 virtual venues, each in a different time zone for your convenience. For more information, please visit our page on virtual classroom timing or contact our Customer Portal.

Please check the exact schedule of each class below (View more details) and click ‘Register’.

Next class

Change Management with Interactive Simulation (LIVE virtual classroom)

Virtual Session Americas (IATA)
6 - 9 May, 2024
Find out more about our Early Bird Terms.
All prices are before tax and include applicable discounts.
Class no: 204636
USD 1,850
USD 2,380
USD 2,645

2 daily LIVE sessions:
9:00-12:00 & 13:00-16:00 Miami/Montreal
15:00-18:00 & 19:00-22:00 Geneva/Paris
18:00-21:00 & 22:00-1:00 Dubai
14:00-17:00 & 18:00-21:00 UTC
Please note that these timings may be subject to change.

Change Management with Interactive Simulation (LIVE virtual classroom)

Virtual Session Asia (IATA)
11 - 14 November, 2024
Register before May 11, 2024 to take advantage of the 25% Early Bird discount (only for payment by credit card or ICH)*. The price below includes this discount. *Terms apply
Please register by 20 Oct
Find out more about our Early Bird Terms.
All prices are before tax and include applicable discounts.
Class no: 204717
USD 1,388
USD 1,785
USD 1,984

What you will learn

Upon completing this course you will be able to:

  • Develop a transformational change strategy focusing on the people side of change
  • Work with a simulation to identify key issues, create and implement a change plan
  • Create buy-in and engagement for change readiness
  • Develop a personalized change leadership development plan
  • Obtain coaching on your change leadership style and strategy
  • Recognize and adopt leadership behaviors to sustain and build change capabilities

Course content

The key topics that are covered during this course include:

  • Characteristics of effective change teams
  • Define the characteristics of a transformational change leader
  • Coaching and personalized development plans
  • Building a case for change
  • Leveraging resistance to change

Who should attend

This course is recommended for:

  • Managers
  • HR managers
  • Project managers
  • Organizational development managers

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on an assessment. A special distinction is awarded to participants obtaining a grade of 90% or higher.

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