Did you know that in the past 5 years, 65 participants from 12 countries have taken this course with IATA?
In this 3-day course you will learn that communication is an essential skill for conducting business, especially in the international context of aviation. Intercultural competence has been shown to increase organizational success. To be truly successful in any role you need to understand yourself and others, and know how to build and maintain effective relationships with clients and colleagues. This course will improve your understanding of cross-cultural differences and explore different methods of communication. It will teach you how to transfer information clearly and succinctly according to the needs of your audience.
Course code: TAPH-09
To arrange in-house training for your company, please complete the in-house training request form or contact the Training Specialist in your region.
Find out more about our IATA Training Center in Montreal, including details about the Training Center, a map to help you find it, and a schedule of all the upcoming courses being held in Montreal.
Please check if you are eligible to travel to Canada before you complete your registration.
Visas
Visa-exempt foreign nationals who fly to or transit through Canada will need an Electronic Travel Authorization (eTA). Exceptions include U.S. citizens and travelers with a valid visa. Do you need an eTA? Apply for your eTA (a CAD 7 fee applies). Please note that travelers or if you are booking for someone else, are responsible to request their visas through varying designated channels (consulates and/ or third party companies) in due time.
Taxes
As per the detailed procedure on our tax page, non-Canadian residents do not pay sales taxes if they advise us prior to their purchase.
Upon completion of this course you will be able to:
The key topics that are covered during this course include:
This course is recommended for:
An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.
Diploma
Develop and implement efficient operational solutions, while simultaneously ensuring the strategic renewal of your organization.
Diploma
Gain management and operational knowledge about efficient ground operations for airlines and GSPs.
Diploma
For operations and corporate airport personnel, this diploma combines courses in different areas of airport operations to enhance your knowledge.
Diploma
Learn to perform ramp handling services according to industry standards. Gain confidence in your ability to achieve safety while optimizing your station’s On-Time Performance (OTP).
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