The airline industry is becoming increasingly complex with new commercial opportunities and challenges stemming from systems and technologies, evolving customer profile and preferences, increasing competition and new business models, progression of digital and analytical capabilities, shifting macro and regional variabilities, growing middle class and rising propensity for travel.
IATA Training utilizes industry-leading training to forge a strong performance for the industry. In addition to face-to-face sessions, the training courses are available as cost-effective LIVE virtual classroom courses or e-learning. Our course participants range from airline and airport veterans, to newcomers to the aviation eco-system as well as aspiring future aviation business leaders.
Found 120 courses and diplomas
Deregulation and Open Skies, Alliances, Equity Partnerships and Strategic Partnerships
Contribute to your company’s success by learning how to build, analyze and implement effective alliances, strategic partnerships, and equity partnerships within the industry.
Diversity and Inclusion
Understand the importance of diversity and inclusion and the economic and intangible benefits of an inclusive corporate culture
Effective Communication Skills
Improve your communication and presentation skills in a multicultural environment.
- Français
- English
- Español
Effective Communication Skills
Improve your understanding of cross-cultural differences and explore different methods of communication.
- Français
- English
- Español
Enterprise Risk Management for Aviation
Lead your organization in the transition from operational safety risk assessment to a fully integrated risk management using Integrated Risk Management (IRM) methodology.
Enterprise Risk Management for Aviation
Learn about the IATA IRM methodology and obtain the tools to implement a risk management process within your organization – from corporate risks to operational-related risks.
Foundation in Travel and Tourism Diploma
Launch your career in travel and tourism with essential skills in customer service, sales, and reservations. Learn to advise clients and use the Amadeus system to manage travel bookings.
Frequent Flyer Programs (FFPs), Customer Loyalty Management with Fraud Prevention
Unlock the potential of your frequent flyer promotions with tools to measure its contribution, outline areas for improvement and promote it within your organization and to your customers.
Frequent Flyer Programs (FFPs), Customer Loyalty Management with Fraud Prevention
Advanced, in-depth knowledge of Frequent Flyer Programs (FFPs), Customer Experience, Loyalty Management strategies, Fraud Management, skills, development tools and latest trends
Human Resources Management
Transform the human resources function to be an essential and effective partner in developing and executing your organizational strategy.