My Training Account
The airline industry is becoming increasingly complex with new commercial opportunities and challenges stemming from systems and technologies, evolving customer profile and preferences, increasing competition and new business models, progression of digital and analytical capabilities, shifting macro and regional variabilities, growing middle class and rising propensity for travel.
IATA Training utilizes industry-leading training to forge a strong performance for the industry. In addition to face-to-face sessions, the training courses are available as cost-effective LIVE virtual classroom courses or e-learning. Our course participants range from airline and airport veterans, to newcomers to the aviation eco-system as well as aspiring future aviation business leaders.
Found 130 courses and diplomas
Classroom
Crisis Communications and Media Response for Airport and Station Managers
Practical communication skills to manage media response in an emergency and crisis situation before the corporate media management response team takes over.
Virtual classroom
Crisis Communications and Media Response for Airport and Station Managers
Practical communication skills to manage media response in an emergency and crisis situation before the corporate media management response team takes over.
Virtual classroom
Customer Service: An Aviation Perspective
Develop an understanding of customer service; key skills to create lasting and satisfying relationships and how to deal with customer conflict resolution from an aviation perspective
Classroom
Customer Service: An Aviation Perspective
Develop an understanding of customer service; key skills to create lasting and satisfying relationships and how to deal with customer conflict resolution from an aviation perspective
E-LEARNING
Data Science: Set Your Project up for Success
How to evaluate your business questions and determine, which analytical approach would be correct for your specific use case
Virtual classroom
Deregulation and Open Skies, Alliances, Equity Partnerships and Strategic Partnerships
Learn the skills and common practices in the air transport industry that will enable you to build, analyse and implement effective cooperative strategies
Classroom
Deregulation and Open Skies, Alliances, Equity Partnerships and Strategic Partnerships
Contribute to your company’s success by learning how to build, analyze and implement effective alliances, strategic partnerships, and equity partnerships within the industry.
E-LEARNING
Diversity and Inclusion
Understand the importance of diversity and inclusion and the economic and intangible benefits of an inclusive corporate culture
Classroom
Effective Communication Skills
Improve your communication and presentation skills in a multicultural environment.
- Français
- English
- Español
Virtual classroom
Effective Communication Skills
Improve your understanding of cross-cultural differences and explore different methods of communication.
