My Training Account
We have training for senior and junior-level airport professionals in the areas of management, marketing, operations and security. Explore the courses below to play an important part in this dynamic sector.
Our courses are taught by experienced industry practitioners, providing best practices and skills to help you overcome the increasing competition in the airport market.
Found 62 courses and diplomas
Classroom
Aviation Security Train the Trainer
Learn how to design lesson plans and instructional aids based on performance objectives. Gain practical experience by preparing and presenting short lessons during class.
- English
- Italiano
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AVSEC Background Vetting and Insider Threat Mitigation
Based on recommendations from the ICAO Universal Security Audit Program and the IATA Security Manual, this course helps you develop an employee background vetting program that fits the context of your company.
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Baggage Claims and Proration
Learn baggage pro-rate from the moment of payment of passenger claim till the agreement is made and the settlement of pro-rate amounts between respective carriers takes place.
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Baggage Handling Services and Systems
Learn how to evaluate the complex baggage handling system, from check-in to baggage claim, with the aim of maximizing efficiency and enhancing customer service.
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Behavioral Analysis and Predictive Screening Strategies
Learn passenger security screening techniques that increase efficiency and throughput, including: questioning techniques and how to detect suspicious signs before making contact with a passenger.
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Business Aviation Handling and Fixed-Base Operations, FBO
Learn best practices in commercial airline ground operations to build a profitable business model.
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Crisis Communications and Media Response for Airport and Station Managers
Practical communication skills to manage media response in an emergency and crisis situation before the corporate media management response team takes over.
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Digital Identity and Biometrics Fundamentals
Learn about the main models, forms and features of digitalidentity and biometrics that are essential for implementing Digital Identityand biometric solutions in passenger facilitation
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Emergency Planning and Response for Airports and GSPs with ERP Simulation
Learn how to prepare and manage your team's response to airport emergencies by following ICAO and FAA standards and recommended practices.
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Enhancing Customer Experience Through Data and Insights
An in-depth view of the competitive threats to your airline and the opportunities you have to improve passenger loyalty
Diploma
Ground Operations Diploma
Advance your career in ground handling with the IATA Ground Operations Diploma. Gain practical skills in managing airside and landside operations, station performance, safety, and service quality.
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Human Factors in Ground Operations
Learn how to improve safety and effectiveness in your ground operations with these recommendations for reducing human error.
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IGOM Implementation and Standardized Procedures
Learn the scope, applicability and benefits of the IATA Ground Operations Manual (IGOM)
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Implementing Baggage Tracking through RFID and XML Messaging
Explore the options to track baggage with a specific focus on RFID how tracking data can be exchanged with other parties through baggage XML messaging
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ISAGO for Auditors
A requirement for all ISAGO Pool member auditors, this course covers the audit process specific to ISAGO as well as its standards and recommended practices.
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ISAGO for Ground Service Providers
Learn how to apply the tools and skills of the ISAGO Program to prepare your organization for a successful audit.
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NOTAM Origination for Airports
Providing the necessary understanding of AIS and the detailed knowledge needed to take the role of NOTAM initiator, effectively and safely, meeting the expectations of regulators
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Passenger Assessment and Travel Document Checks
Learn about machine-readable passports and ID cards, false documents, techniques for passenger assessment and exception handling.
