My Training Account
We have training for senior and junior-level airport professionals in the areas of management, marketing, operations and security. Explore the courses below to play an important part in this dynamic sector.
Our courses are taught by experienced industry practitioners, providing best practices and skills to help you overcome the increasing competition in the airport market.
Found 47 courses and diplomas
Diploma
Aviation Security Management Diploma
Learn how to apply security measures in response to dynamic security demands.
Diploma
Aviation Security Operations Diploma
Gain knowledge of security in a selection of operational areas and earn an industry recognized diploma.
Classroom
Baggage Handling Services and Systems (classroom)
Learn how to evaluate the complex baggage handling system, from check-in to baggage claim, with the aim of maximizing efficiency and enhancing customer service.
Classroom
Cargo Business Development for Airports (classroom)
This course gives you fuel for your marketing campaigns and ideas for attracting new cargo business to your airport.
Classroom
Cargo Operations Oversight for Airports (classroom)
Stay on top of the latest regulatory changes in the air cargo industry to provide a sufficient air cargo operational oversight at your airport
Classroom
Competency-Based Training for Dangerous Goods Inspectors (classroom)
Providing you with the knowledge, skills and tools necessary to effectively validate and approve training systems, processes, procedures, course materials and content in accordance with the CBTA approach.
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Crisis Communications and Media Response for Airport and Station Managers (classroom)
Practical communication skills to manage media response in an emergency and crisis situation before the corporate media management response team takes over.
Classroom
Digital Identity and Biometrics Fundamentals (classroom)
Learn about the main models, forms and features of digital identity and biometrics that are essential for implementing Digital Identity and biometric solutions in passenger facilitation
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Emergency Planning and Response for Airports and GSPs with ERP Simulation (classroom)
Learn how to prepare and manage your team's response to airport emergencies by following ICAO and FAA standards and recommended practices.
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Enhancing Customer Experience Through Data and Insights (classroom)
An in-depth view of the competitive threats to your airline and the opportunities you have to improve passenger loyalty
Diploma
Ground Operations Diploma
Gain management and operational knowledge about efficient ground operations for airlines and GSPs.
Diploma
IATA - University of St Gallen Diploma of Advanced Studies (DAS) in Global Air Transport Management
The diploma encompasses 12 courses, which will enable you to explore and analyze topics in-depth, ranging from aviation systems and revenue management to sustainability and change management.
Classroom
Implementing Baggage Tracking through RFID and XML Messaging (classroom)
Explore the options to track baggage with a specific focus on RFID how tracking data can be exchanged with other parties through baggage XML messaging
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Managing Green Airports (classroom)
This course will provide a comprehensive overview of airport environmental matters, as well as environmental management systems, community engagement and decision making.
Classroom
NOTAM Origination for Airports (classroom)
Providing the necessary understanding of AIS and the detailed knowledge needed to take the role of NOTAM initiator, effectively and safely, meeting the expectations of regulators
Diploma
Passenger Experience Excellence Diploma
Designed to cover passenger experience and digital transformation trends to provide your passengers with a seamless, secure and efficient travel journey that is highly personalized.
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Passenger Experience Service Design - Advanced (classroom)
Gain a deeper insight on how to use service design thinking as a methodology to empathize with passengers and ensure passenger satisfaction across the whole experience.
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Passenger Handling Supervision (classroom)
Intensive course in passenger services: customer service best practices, conflict management skills, international passenger and baggage handling standards
Classroom
Passenger Processing Design and Implementation (classroom)
Gain the skills to carry out transformational projects through industry recommended practices for successful Fast Travel implementations
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Perishable Cargo Logistics Management (classroom)
Learn how to use IATA’s Perishable Cargo Regulations (PCR), explore the HACCP methodology and learn how to use IATA’s CEIV fresh audit checklist to implement it in your organization
Classroom
Re-imagining Passenger Experience Through Design Thinking (classroom)
An introduction to the design thinking process, and how to apply 'human-centered' design techniques, in combination with analytical research of customers
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Safety Management Systems (SMS) for Airports (classroom)
Understand the mandatory requirements for airport/aerodrome Safety Management Systems to ensure compliant operations.
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Waste Management in Aviation (classroom)
Examine how to manage cabin waste effectively and efficiently and review the cabin waste framework
