My Training Account
We have training for senior and junior-level airport professionals in the areas of management, marketing, operations and security. Explore the courses below to play an important part in this dynamic sector.
Our courses are taught by experienced industry practitioners, providing best practices and skills to help you overcome the increasing competition in the airport market.
Found 62 courses and diplomas
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Passenger Experience Service Design - Advanced
Gain a deeper insight on how to use service design thinking as a methodology to empathize with passengers and ensure passenger satisfaction across the whole experience.
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Passenger Facilitation
Systems, tools, policies, and collaboration among multiple stakeholders necessary for achieving coherent and efficient aviation facilitation.
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Passenger Handling Supervision
Intensive course in passenger services: customer service best practices, conflict management skills, international passenger and baggage handling standards
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Passenger Processing Design and Implementation
Gain the skills to carry out transformational projects through industry recommended practices for successful Fast Travel implementations
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Ramp Incident / Accident Investigation
Providing you with the necessary tools and techniques to investigate a ground operations (ramp) event.
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Re-imagining Passenger Experience Through Design Thinking
An introduction to the design thinking process, and how to apply 'human-centered' design techniques, in combination with analytical research of customers
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Safety Management System (SMS) for Ground Operations
Learn how to manage risks in ground operations through proactive risk assessment, mapping and mitigation actions
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Safety Management Systems (SMS) for Airports
Understand the mandatory requirements for airport/aerodrome Safety Management Systems to ensure compliant operations.
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SGHA for Line Maintenance
Learn how to use the IATA SGHA to its fullest potential as a commercial agreement and services description document for line maintenance services.
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SGHA Version 2023 & SLA Refresher
Learn about the latest updates on the IATA SGHA and new Service Level Agreement (SLA) template
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SGHA-SLA and Effective Negotiation Behaviors
Learn how to use the latest version of the SGHA to its fullest as a commercial agreement and services description document.
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Station Management and Ground Handling Supervision
Examine the functions and management requirements of Ground Handling in the passenger and cargo terminal and the ramp.
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Station Operations Control
Learn operational aspects to perform quick turnarounds and minimize delays.
