My Training Account
We have training for senior and junior-level airport professionals in the areas of management, marketing, operations and security. Explore the courses below to play an important part in this dynamic sector.
Our courses are taught by experienced industry practitioners, providing best practices and skills to help you overcome the increasing competition in the airport market.
Found 87 courses and diplomas
Classroom
Passenger Handling Supervision (classroom)
Intensive course in passenger services: customer service best practices, conflict management skills, international passenger and baggage handling standards
Classroom
Passenger Processing Design and Implementation (classroom)
Gain the skills to carry out transformational projects through industry recommended practices for successful Fast Travel implementations
Virtual classroom
Perishable Cargo Logistics Management (LIVE virtual classroom)
Learn how to use IATA’s Perishable Cargo Regulations (PCR), explore the HACCP methodology and learn how to use IATA’s CEIV fresh audit checklist to implement it in your organization
Classroom
Perishable Cargo Logistics Management (classroom)
Learn how to use IATA’s Perishable Cargo Regulations (PCR), explore the HACCP methodology and learn how to use IATA’s CEIV fresh audit checklist to implement it in your organization
Partner-taught or self-study
Ramp Handling Essentials Bundle (Digital Edition)
The combination of topics offers a 360 degree knowledge of airside activities with a focus on Safety, Emergency response, Marshalling and Aircraft Turnaround operations.
Classroom
Re-imagining Passenger Experience Through Design Thinking (classroom)
An introduction to the design thinking process, and how to apply 'human-centered' design techniques, in combination with analytical research of customers
Virtual classroom
Passenger Experience Service Design Fundamentals (LIVE virtual classroom)
Understand the design thinking process and show you how to apply "human-centered design" techniques in combination with analytical research of customers
Classroom
Safety Management Systems (SMS) for Airports (classroom)
Understand the mandatory requirements for airport/aerodrome Safety Management Systems to ensure compliant operations.
E-LEARNING
Safety Management Systems (SMS) for Ground Operations - Fundamentals (e-learning)
Get basic understanding of Safety Management Systems (SMS) relevant to ground operations.
Virtual classroom
Security Incident Management (LIVE virtual classroom)
Learn about physical security incident management for operational and strategic areas of responsibility, with a focus on command and control.
Virtual classroom
Security Management System (SeMS) Introductory (LIVE virtual classroom)
The initial benchmark to embark on the journey towards IATA SeMS Certification.
Virtual classroom
Selling Security to C-Suite Board Level (LIVE virtual classroom)
This course supports you in the identification, delivery and follow-up principles that support Board level governance.
Classroom
Unruly Passenger Prevention and Response (classroom)
Learn how to identify and calm unruly behavior in its early stages; develop your skills with role-play exercises carried out throughout the course.
Virtual classroom
Waste Management in Aviation (LIVE virtual classroom)
Examine how to manage cabin waste effectively and efficiently and review the cabin waste framework
Classroom
Waste Management in Aviation (classroom)
Examine how to manage cabin waste effectively and efficiently and review the cabin waste framework
