My Training Account
We have training for senior and junior-level airport professionals in the areas of management, marketing, operations and security. Explore the courses below to play an important part in this dynamic sector.
Our courses are taught by experienced industry practitioners, providing best practices and skills to help you overcome the increasing competition in the airport market.
Found 93 courses and diplomas
Self-study
Passenger Ground Services
Obtain the skills you need to provide assistance and related passenger services at the check-in, gate and concourse of your airport.
Self-study
Passenger Ground Services with Amadeus Altéa DCS
Obtain the skills you need to provide assistance and related passenger services at the check-in, gate and concourse of your airport.
Classroom
Passenger Handling Supervision
Intensive course in passenger services: customer service best practices, conflict management skills, international passenger and baggage handling standards
Classroom
Passenger Processing Design and Implementation
Gain the skills to carry out transformational projects through industry recommended practices for successful Fast Travel implementations
Virtual classroom
Ramp Incident / Accident Investigation
Providing you with the necessary tools and techniques to investigate a ground operations (ramp) event.
Classroom
Ramp Incident / Accident Investigation
Providing you with the necessary tools and techniques to investigate a ground operations (ramp) event.
Classroom
Re-imagining Passenger Experience Through Design Thinking
An introduction to the design thinking process, and how to apply 'human-centered' design techniques, in combination with analytical research of customers
Virtual classroom
Passenger Experience Service Design Fundamentals
Understand the design thinking process and show you how to apply "human-centered design" techniques in combination with analytical research of customers
Classroom
Safety Management System (SMS) for Ground Operations
Learn how to manage risks in ground operations through proactive risk assessment, mapping and mitigation actions
Virtual classroom
Safety Management System (SMS) for Ground Operations
Learn how to manage risks in ground operations through proactive risk assessment, mapping and mitigation actions
Classroom
Safety Management Systems (SMS) for Airports
Understand the mandatory requirements for airport/aerodrome Safety Management Systems to ensure compliant operations.
E-LEARNING
Safety Management Systems (SMS) for Ground Operations - Fundamentals
Get basic understanding of Safety Management Systems (SMS) relevant to ground operations.
Virtual classroom
SGHA for Line Maintenance
Learn how to use the IATA Standard Ground Handling Agreement to its fullest potential as a commercial agreement and services description document for line maintenance services
Classroom
SGHA for Line Maintenance
Learn how to use the IATA SGHA to its fullest potential as a commercial agreement and services description document for line maintenance services.
Virtual classroom
SGHA Version 2023 & SLA Refresher
Learn about the latest updates on the IATA SGHA and new Service Level Agreement (SLA) template
Classroom
SGHA Version 2023 & SLA Refresher
Learn about the latest updates on the IATA SGHA and new Service Level Agreement (SLA) template
Classroom
SGHA-SLA and Effective Negotiation Behaviors
Learn how to use the latest version of the SGHA to its fullest as a commercial agreement and services description document.
Virtual classroom
SGHA and SLA Essentials
Learn about the latest updates and how to use the IATA SGHA as a commercial agreement and services description document
Classroom
Station Management and Ground Handling Supervision
Examine the functions and management requirements of Ground Handling in the passenger and cargo terminal and the ramp.
Classroom
Station Operations Control
Learn operational aspects to perform quick turnarounds and minimize delays.
E-LEARNING
Travel Document and Entry Requirement Checks
Learn the skills and tools used to identify forged documents and potentially disruptive passengers
