Our ground operations training aims to create efficiency on the ground through management and operational courses.

Taught by industry experts, our courses focus on best practices within the complex operational environment in modern airports, preparing you to increase on-time performance in your ground station.

Ensure up-to-date skills throughout 2022
IATA Airport & Ground Ops courses are based on the 2022 IATA Manuals, which stipulate the latest rules and regulations that came into effect on 1 January 2022.


Use the filters to find courses and diplomas that will help you get ahead in your career

Found 57 courses and diplomas

A-CDM in Airport and Ground Operations (classroom)

Learn how to apply the techniques of collaborative decision making (CDM) in the context of airports (A-CDM) and ground operations

  • English

Advanced Airport Operations Diploma

For operations and corporate airport personnel, this diploma combines courses in different areas of airport operations to enhance your knowledge.

  • English
  • Español
  • Français

Aircraft De-icing Operations Management (classroom)

Understand aircraft de-icing standards and procedures as required by regulators, airlines, de-icing service providers and airport authorities.

  • English

Aircraft Marshalling and Ramp Hand Signals with RampVR (classroom)

Study IATA Standard marshalling and hand signals for safe and efficient ramp communications with RampVR™.

  • English

Aircraft Marshalling and Ramp Hand Signals (e-learning)

Learn the fixed wing aircraft marshalling and ramp hand signals based on the IATA Standards in the AHM and IATA IGOM

  • English

Aircraft Turnaround Coordination and Loading Supervision with RampVR (classroom)

Lead your ramp team in the consistent servicing and turnaround of multiple aircraft types.

  • English

Aircraft Turnaround Coordination and Loading Supervision (classroom)

Learn the essential technical procedures for aircraft handling and loading to optimize the use of ground service equipment and manpower.

  • English

Aircraft Weight & Balance Refresher (classroom)

Refresh your formal knowledge on theories and principles of weight and balance as per the standard IATA Design Manual and Automated Load Sheet.

  • English

Aircraft Weight and Balance (classroom)

Principles of weight and balance as per the standard IATA Design Manual and Automated Load Sheet.This course prepares you for the Load Controller certification.

  • English

Airport Emergency Response Awareness (e-learning)

As a member of the “airport community” understand the main components of an Emergency Response and illustrates how its challenges can be coped with

  • English

Airport Extreme Weather Operations and Planning (classroom)

Explore planning tools and procedures to help your airport respond to adverse conditions. Learn how to establish a proactive culture across your operations and organization.

  • English

Airport Operations Foundation Diploma

This Diploma is designed to address the audience of prospective Airport and Ground Operations professionals. The variety of available courses gives the opportunity to identify the key areas required to be able to perform task safely and efficiently.

  • English
  • 中文

Airport Ramp Services with IGOM (partner-taught or self-study)

Improve your understanding of ground service tasks and procedures, including safety and security measures.

  • English

Airport Ramp Services for the Leadership & Management Training Program with IGOM (partner-taught or self-study)

Improve your understanding of ground service tasks and procedures, including safety and security measures.

  • English

Airport Services - Passenger Handling (classroom)

Intensive course in passenger services: customer service best practices, conflict management skills, international passenger and baggage handling standards

  • English

Airside Operations Excellence Diploma

Learn to perform ramp handling services according to industry standards. Gain confidence in your ability to achieve safety while optimizing your station’s On-Time Performance (OTP).

  • English
  • Español
  • Français

Airside Safety Management & Compliance (classroom)

This course will demonstrate how to align with the latest regulations and best practices, providing detailed explanations on the role of airside safety in the Safety Management System (SMS).

  • English

Aviation Safety Fundamentals (partner-taught or self-study)

Gain a basic understanding of the general principles and concepts of safety to help you develop a ‘safety conscience’.

  • English

Aviation Safety Fundamentals for the Leadership & Management Training Program (partner-taught or self-study)

Providing you with a basic understanding of the general principles and concepts of safety to help you develop a ‘safety conscience’.

  • English

Aviation Security Screening Diploma

This diploma prepares trainees to work in access control, x-ray screening and checkpoint supervisory roles.

  • English
  • 中文
  • Français
  • Italiano

Baggage Claims and Proration (classroom)

Learn baggage pro-rate from the moment of payment of passenger claim till the agreement is made and the settlement of pro-rate amounts between respective carriers takes place.

  • English

Baggage Handling Services and Systems (classroom)

Learn how to evaluate the complex baggage handling system, from check-in to baggage claim, with the aim of maximizing efficiency and enhancing customer service.

  • English

Basic Airside Safety (e-learning)

An interactive, flexible and cost-effective way to learn about implementing best practices in airside safety.

  • English

Business Aviation Handling and Fixed-Base Operations, FBO (classroom)

Learn best practices in commercial airline ground operations to build a profitable business model.

  • English