Our ground operations training aims to create efficiency on the ground through management and operational courses.

Taught by industry experts, our courses focus on best practices within the complex operational environment in modern airports, preparing you to increase on-time performance in your ground station.

Search courses and diplomas

Found 41 courses and diplomas

A-CDM in Airport and Ground Operations (Classroom, 3 days)

Learn how to apply the techniques of collaborative decision making (CDM) in the context of airports (A-CDM) and ground operations

  • English
  • Course

Advanced Airport Operations Diploma

For operations and corporate airport personnel, this diploma combines courses in different areas of airport operations to enhance your knowledge.

  • English
  • Español
  • Français
  • Pусский
  • Diploma

Aircraft De-icing Operations Management (Classroom, 3 days)

Understand aircraft de-icing standards and procedures as required by regulators, airlines, de-icing service providers and airport authorities.

  • English
  • Course

Aircraft Marshalling and Ramp Hand Signals with RampVR (Classroom, 1 day)

Study IATA Standard marshalling and hand signals for safe and efficient ramp communications with RampVR™.

  • English
  • Course

Aircraft Turnaround Coordination and Loading Supervision (Classroom, 4 days)

Learn the essential technical procedures for aircraft handling and loading to optimize the use of ground service equipment and manpower.

  • English
  • Course

Aircraft Turnaround Coordination and Loading Supervision with RampVR (Classroom, 4 days)

Lead your ramp team in the consistent servicing and turnaround of multiple aircraft types.

  • English
  • Course

Aircraft Weight & Balance Refresher (Classroom, 3 days)

Refresh your formal knowledge on theories and principles of weight and balance as per the standard IATA Design Manual and Automated Load Sheet.

  • English
  • Course

Aircraft Weight and Balance (Classroom, 5 days)

Principles of weight and balance as per the standard IATA Design Manual and Automated Load Sheet.This course prepares you for the Load Controller certification.

  • English
  • Course

Airport Extreme Weather Operations and Planning (Classroom, 4 days)

Explore planning tools and procedures to help your airport respond to adverse conditions. Learn how to establish a proactive culture across your operations and organization.

  • English
  • Course

Airport Operations Foundation Diploma

This Diploma is designed to address the audience of prospective Airport and Ground Operations professionals. The variety of available courses gives the opportunity to identify the key areas required to be able to perform task safely and efficiently.

  • English
  • 中文
  • Diploma

Airport Ramp Services

Improve your understanding of ground service tasks and procedures, including safety and security measures.

  • English
  • Course

Airport Ramp Services for the Leadership & Management Training Program

Improve your understanding of ground service tasks and procedures, including safety and security measures.

  • English
  • Course

Airport Services - Passenger Handling (Classroom, 5 days)

Intensive course in passenger services: customer service best practices, conflict management skills, international passenger and baggage handling standards...

  • English
  • Course

Airside Operations - Safety Compliance (Classroom, 5 days)

This course will demonstrate how to align with the latest regulations and best practices, providing detailed explanations on the role of airside safety in the Safety Management System (SMS).

  • English
  • Course

Airside Operations Excellence Diploma

Learn to perform ramp handling services according to industry standards. Gain confidence in your ability to achieve safety while optimizing your station’s On-Time Performance (OTP).

  • English
  • Diploma

Aviation Security Screening Diploma

This diploma prepares trainees to work in access control, x-ray screening and checkpoint supervisory roles.

  • English
  • 中文
  • Français
  • Italiano
  • Diploma

Baggage Claims and Proration (Classroom, 3 days)

Learn baggage pro-rate from the moment of payment of passenger claim till the agreement is made and the settlement of pro-rate amounts between respective carriers takes place.

  • English
  • Course

Baggage Handling Services and Systems (Classroom, 3 days)

Learn how to evaluate the complex baggage handling system, from check-in to baggage claim, with the aim of maximizing efficiency and enhancing customer service.

  • English
  • Course

Basic Airside Safety - E-Learning - English

An interactive, flexible and cost-effective way to learn about implementing best practices in airside safety.

  • English
  • Course

Business Aviation Handling and Fixed-Base Operations, FBO (Classroom, 3 days)

Learn best practices in commercial airline ground operations to build a profitable business model.

  • English
  • Course

Crisis Communications and Media Response for Airport and Station Managers (Classroom, 2 days)

Practical communication skills to manage media response in an emergency and crisis situation before the corporate media management response team takes over.

  • English
  • Course

Emergency Planning and Response for Airports and GSPs (Classroom, 5 days)

Learn how to prepare and manage your team's response to airport emergencies by following ICAO and FAA standards and recommended practices.

  • English
  • Course

Ground Operations Diploma

Gain management and operational knowledge about efficient ground operations for airlines and GSPs.

  • English
  • Diploma

Ground Operations Management

Learn how to supervise an airline station in a self-handled or out-sourced environment. Study the latest trends in passenger and baggage handling.

  • English
  • Course