My Training Account
IATA's ground operations training aims to create efficiency on the ground through management and operational courses. Taught by industry experts, our courses focus on best practices within the complex operational environment in modern airports, preparing you to increase on-time performance in your ground station.
We have training for senior and junior-level airport professionals in the areas of management, marketing, operations and security. Explore the courses below to play an important part in this dynamic sector.
Found 75 courses and diplomas
Classroom
A-CDM in Airport and Ground Operations (classroom)
Learn how to apply the techniques of collaborative decision making (CDM) in the context of airports (A-CDM) and ground operations
- English
Virtual classroom
A-CDM in Airport and Ground Operations (LIVE virtual classroom)
Learn how to apply the techniques of collaborative decision making (CDM) in the context of airports (A-CDM) and ground operations
- English
Diploma
Advanced Airport Operations Diploma
For operations and corporate airport personnel, this diploma combines courses in different areas of airport operations to enhance your knowledge.
- English
- Español
- Français
Classroom
Aircraft De-icing Operations Management (classroom)
Understand aircraft de-icing standards and procedures as required by regulators, airlines, de-icing service providers and airport authorities.
- English
Classroom
Aircraft Marshalling and Ramp Hand Signals with RampVR (classroom)
Study IATA Standard marshalling and hand signals for safe and efficient ramp communications with RampVR™.
- English
E-LEARNING
Aircraft Marshalling and Ramp Hand Signals (e-learning)
Learn the fixed wing aircraft marshalling and ramp hand signals based on the IATA Standards in the AHM and IATA IGOM
- English
Classroom
Aircraft Turnaround Coordination and Loading Supervision with RampVR (classroom)
Lead your ramp team in the consistent servicing and turnaround of multiple aircraft types.
- English
Classroom
Aircraft Turnaround Coordination and Loading Supervision (classroom)
Learn the essential technical procedures for aircraft handling and loading to optimize the use of ground service equipment and manpower.
- English
Classroom
Aircraft Weight & Balance Refresher (classroom)
Refresh your formal knowledge on theories and principles of weight and balance as per the standard IATA Design Manual and Automated Load Sheet.
- English
Classroom
Aircraft Weight and Balance (classroom)
Principles of weight and balance as per the standard IATA Design Manual and Automated Load Sheet.This course prepares you for the Load Controller certification.
- English
Virtual classroom
Aircraft Weight and Balance (LIVE virtual classroom)
Principles of weight and balance as per the standard IATA Design Manual and Automated Load Sheet. This course prepares you for the Load Controller certification.
- English
E-LEARNING
Airport Emergency Response Awareness (e-learning)
As a member of the “airport community” understand the main components of an Emergency Response and illustrates how its challenges can be coped with
- English
Classroom
Airport Extreme Weather Operations and Planning (classroom)
Explore planning tools and procedures to help your airport respond to adverse conditions. Learn how to establish a proactive culture across your operations and organization.
- English
Diploma
Airport Operations Foundation Diploma (self-study)
This Diploma is designed to address the audience of prospective Airport and Ground Operations professionals. The variety of available courses gives the opportunity to identify the key areas required to be able to perform task safely and efficiently.
- English
- 中文
Partner-taught or self-study
Airport Ramp Services with IGOM (partner-taught or self-study)
Improve your understanding of ground service tasks and procedures, including safety and security measures.
- English
Partner-taught or self-study
Airport Ramp Services for the Leadership & Management Training Program with IGOM (partner-taught or self-study)
Improve your understanding of ground service tasks and procedures, including safety and security measures.
- English
Classroom
Airport Services - Passenger Handling (classroom)
Intensive course in passenger services: customer service best practices, conflict management skills, international passenger and baggage handling standards
- English
Diploma
Airside Operations Excellence Diploma
Learn to perform ramp handling services according to industry standards. Gain confidence in your ability to achieve safety while optimizing your station’s On-Time Performance (OTP).
- English
- Español
- Français
Classroom
Airside Safety Management & Compliance (classroom)
This course will demonstrate how to align with the latest regulations and best practices, providing detailed explanations on the role of airside safety in the Safety Management System (SMS).
- English
Virtual classroom
Airside Safety Management & Compliance (LIVE virtual classroom)
This course will demonstrate how to align with the latest regulations and best practices, providing detailed explanations on the role of airside safety in the Safety Management System (SMS).
- English
Diploma
Aviation Security Screening Diploma
This diploma prepares trainees to work in access control, x-ray screening and checkpoint supervisory roles.
- English
- Français
- Italiano
Classroom
Baggage Claims and Proration (classroom)
Learn baggage pro-rate from the moment of payment of passenger claim till the agreement is made and the settlement of pro-rate amounts between respective carriers takes place.
- English
Virtual classroom
Baggage Claims and Proration (LIVE virtual classroom)
Learn baggage pro-rate from the moment of payment of passenger claim till the agreement is made and the settlement of pro-rate amounts between respective carriers takes place.
- English
Classroom
Baggage Handling Services and Systems (classroom)
Learn how to evaluate the complex baggage handling system, from check-in to baggage claim, with the aim of maximizing efficiency and enhancing customer service.
- English
