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Developing professionals for tomorrow's air transport industry
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You searched for "network planning"
Found 628 courses and diplomas
Self-study
Passenger Ground Services
Obtain the skills you need to provide assistance and related passenger services at the check-in, gate and concourse of your airport.
Classroom
Just Culture in Civil Aviation
In aviation safety is paramount and Just Culture plays a vital role in achieving a positive Safety Culture by fostering an environment where employees can report mistakes and near-misses without fear of punishment
- English
- Español
Virtual classroom
Human Factors in Ground Operations
Learn how to improve safety and effectiveness in your ground operations with these recommendations for reducing human error.
Virtual classroom
IGOM Implementation and Standardized Procedures
Learn the scope, applicability and benefits of the IATA Ground Operations Manual (IGOM)
Virtual classroom
Lithium Battery Logistics Safety Management
Explore IATA’s Lithium Battery Safety Regulations (LBSR) and learn how to use the CEIV Lithium Battery audit checklist to ensure the safe transportation and handling of lithium batteries
Virtual classroom
Consumer Protection in Air Transport
Providing a clear overview and interpretation of the EU Regulation 261/2004 that will improve how you handle passenger claims when applicable.
Virtual classroom
Cargo Business Intelligence (BI) and Competition Analysis
Learn about factors that impact performance in the industry, effective decision-making using market research and analysis to increase market share
Virtual classroom
Project Management Essentials
Learn how to apply essential project management concepts, how to deal with changes and challenges, and the impact of your decisions based on project outcomes.
Classroom
Customer Service: An Aviation Perspective
Develop an understanding of customer service; key skills to create lasting and satisfying relationships and how to deal with customer conflict resolution from an aviation perspective
Virtual classroom
Airline Industry Data Model (AIDM) Methodology and Tool
Learn Airline Industry Data Model (AIDM) rationale, concepts, structure and methodology.
Virtual classroom
Fundamentals of Tourism: Industry Overview and the Role of Aviation
Discover how aviation drives tourism in IATA’s 4-day course—ideal for tourism professionals and government stakeholders.
Virtual classroom
Leadership and Executive Coaching for Aviation Professionals
This program is about improving your managerial skills and transforming you into a Leader Coach equipped to navigate the complexities of modern leadership.
Virtual classroom
Selling Sustainable Travel Workshop: Tools and techniques for travel organizations
Assess environmental, social and economic impacts of your products and services and clarify customers’ questions about sustainability
Classroom
Flight Operations Management - Introduction
Align your flight operations with regulatory requirements and learn how to manage recruitment and training.
Classroom
CEIV Fresh Refresher course for Key Personnel
Define quality and risk management systems around the transport, handling and manipulation of time and temperature-sensitive perishable shipments in the air freight industry
